on that note - since it wasn't your
AAA travel agent who screwed up the reservation but someone she works with who messed up - how ticked is she at them?
seriously - I would think that if I had a customer staying conceirge at the GF - I would be falling all over them and making sure they were happy - b/c it is no secret that isn't exactly the cheapest room on property and that if I wanted you to continue to trust me with your travel needs - I would make sure everything was perfect - so she has emergency surgery and it is out of her control and someone who was supposed to take care of it for her messes it up royally and since that person's DH is the boss - she really has no recourse -
my guess is that you are going to get some pretty good perks over this one b/c your original agent is pretty ticked!!!