chelsrae85
Mouseketeer
- Joined
- Feb 12, 2010
- Messages
- 80
I just made my first call to DFTW regarding our cruise wedding in early 2012. I asked the lady a few questions. Below are the responses I got and my thoughts. LOL!
Q: When we do a Castaway Cay ceremony on the 5-day itineraries, is it the first or second stop to Castaway Cay that our ceremony will occur?
A. It's always the first stop.
Q: The website says if you have more than 48 guests to inquire about availability. How does this work?
(I kid you not this was her response)
A: Well those are put in place for a reason so there's obviously not a whole lot we can do at that point.
So if I have 51 guests they're going to get kicked off the beach? Why is this even on the website then if they're not budging from that rule? Stupid.
Q: Can I have contact information of a planner so as I think of questions I can speak with them directly?
A: You can schedule a phone appointment with them closer to your date.
We aren't able to handle those types of questions currently.Why is your staffing issue my problem? Hire more people to work DFTW DCL weddings then.
Ugh. First experience speaking to DFTW? Not good.
Q: When we do a Castaway Cay ceremony on the 5-day itineraries, is it the first or second stop to Castaway Cay that our ceremony will occur?
A. It's always the first stop.
Q: The website says if you have more than 48 guests to inquire about availability. How does this work?
(I kid you not this was her response)
A: Well those are put in place for a reason so there's obviously not a whole lot we can do at that point.
So if I have 51 guests they're going to get kicked off the beach? Why is this even on the website then if they're not budging from that rule? Stupid.
Q: Can I have contact information of a planner so as I think of questions I can speak with them directly?
A: You can schedule a phone appointment with them closer to your date.
We aren't able to handle those types of questions currently.Why is your staffing issue my problem? Hire more people to work DFTW DCL weddings then.
Ugh. First experience speaking to DFTW? Not good.