Yes, the calls are free. It is a pre recorded call. It is Mickey or Goofy telling them they are happy they will be joining them. For example, I had one last year, and it was Mickey. He said something like,"I'm so happy you will be sailing with me to Alaska on the Wonder. I'm looking forward to seeing you." I don't have kids, but I had the call made because I knew my wife would get a kick out of a call from Mickey.