I would also say to call and ask to speak with someone in Special Reservations. It has been my experience recently that they don't want to talk to us directly but in this instance, you really need some specific assistance rather than a vague "we'll note it on your reservation". I had an issue one time with bed placement. I can transfer from one side of the bed only and there wasn't space on the "right" side for me to get my wheelchair in between the bed and the wall. Turns out the bed was attached to the head board which was attached to the wall, so they had to undo the bed part and move it over for me. It looked horrible but at least it worked! I also have engineering remove the door spring every time we stay on property, so there are things they can do to make the room more workable. They regularly remove table/chairs or move furniture to accommodate equipment. If they had to remove a bed and bring in one that could be put up on wood blocks, then as long as another type bed is available, I would ask for that. I also think, in general, they need to realize that the solid frames really are a disadvantage for guests with disabilities who need the hoist or to be able to adjust the bed height with blocks. Lots of folks need a level surface to transfer, for instance. Good luck, and I'm glad you have a year to get it sorted!---Kathy