I contacted Disney about why I was not getting the 2% for my purchases over a certain amount and was very displeased with their answer. I have using their card for all my purchases since the very beginning of this card and now I find out that because of a flaw in the system my purchases are not being counted because the system doesn't recognize the purchase as being made from an appropriate catagory code. I am really sad about this
"Please note that when a merchant is set up to accept VISA or MasterCard as a
form of payment, they select a category, which identifies their business type. When we determine, which charges are eligible for the Spend & Get double point
promotion, the merchant type must match one of the categories listed above. We have recently discovered that not all merchants are billing under these category types. In addition, if a merchant is not a specialty store and provides a variety of products, they may not bill under a specific category. Regrettably, we have no control over the merchant type in which transactions are billed. When the transactions are presented to us, our system automatically determines the
category code matches the list above used to calculate the rewards. Unfortunately, there is such a large volume of merchant codes, we are not able to provide an entire
list. No adjustment is due at this time. We apologize for any inconvenience this matter may cause you. "