Disney Auctions Problems

[yoda1927]

Does any have any new news regarding Disney Auctions and their pin order problems ? They were always good about everything in the past

 

[NJBlackBerry]

Like why they canceled my Stitch Around The World order that I had already checked out....

 

[daber]

They've been doing this since the beginning of August. I don't understand it either. Especially the Maleficent and Phillip Jumbo pin since we saw them at the Pin Event and they gave three away there.

 

[ALeo_Fan]

I just got off the phone with Disney Auctions regarding an order from August 31. I had already checked out and given a credit card number, and the order was listed as "Active". Of the four pins that I bid on and won I was told that 2 were in stock and because I called in they would ship them, and if I had not called in they would not have sent me those 2 pins. The other 2 pins were not available and we had basically bid on pins that "did not exist", but they may be put up for bid later, and if so, we must than again go through the bidding process, even though we won the bid this time around. So consequently I was able to get the Mickey and Minnie Labor Day Pins, but not the Disney at the Beach set, nor the Mickey Mouse & Friends Jumbo, because they "don't exist"

Color me confused

Makes me wonder if I really want to take my chances with these auctions, I feel BURNED and CHEATED.

 

[stitch_girl]

Let me begin by encouraging ANYONE who has had this problem recently to post their experiences. As far as I'm concerned, we should make the biggest stink humanly possible in letting DA know how upsetting their practices are.


Our saga:

8/14/06 paid for two LE pins. Almost immediately after getting the receipt email, received email from DA stating that the items were not in stock, the order was not being filled, and my credit card wasn't being charged. HUH?! Called DA the following day and were told that there was an inventory problem...they didn't know where the pins were. They'd contact us in a week.

Fast-forward 10 days--we called again, having heard nothing. They assured us that they KNOW we won the items, and they WILL be contacting us as soon as the inventory discrepancy has been resolved. We will get our pins.

Another week went by, and we called again. No updates yet, but we'll be getting our merchandise, rest assured.

On 8/31, we paid for another LE pin, and received the same "cannot fulfill your order" email.

Around 9/15, I called AGAIN, asking about both "missing" orders. I was told several things during this call:
1) they had fixed the inventory glitch causing the problem, so
2) it WON'T happen again on future orders,
3) they are working to resolve the issue, but our orders are still active and will be filled as soon as they locate the merchandise.
4) let me give you a coupon code for your next order with us.

Fine. Feeling confident that the problem is resolved (why would they lie?!), I bid on another two LE pin auctions. Yesterday, I paid for them, and promptly received ANOTHER "we're sorry, we're unable to fulfill this order" email. At this point, I am PISSED. So this morning, I called DA and immediately asked to be put through to a supervisor. I spoke with a nice man named Dustin, who informed me of the following:
1) the previous orders will never be filled. IF they manage to ever find the inventory, they will put it up for auction again.
2) "I don't know" why the previous CSRs gave us completely wrong information regarding these orders.
3) evidently, they haven't fixed the inventory problem, since the auction I paid for yesterday isn't being filled either.
4) these auctions "never should have gone up," but there's nothing he can do.
5) Apparently DA isn't planning to do a damn thing about this situation. I was basically told, "sorry, too bad," and when I asked why on earth they'd continue to auction off merchandise they DO NOT HAVE, he was unable to give me an explanation.


I'm FURIOUS at this point. This is some of the worst customer service I've ever seen in my life. From a company who prides themselves on excellent guest service, this is appalling and disgusting behavior. We were basically lied to by several different CSRs, and when the manager finally told me the truth, he didn't apologize for the fact that we've been completely mislead for the past six weeks! We thought all along (because that's what we were TOLD) that the pins would eventually show up in our mailbox...now I'm told they'll just auction them off again, if they ever manage to find them. I just cannot believe Disney thinks this is an acceptable way to treat their customers. And another hole in the story: why did they tell us they'd fixed the inventory problem, and assure us it wouldn't happen agan? And why are they still auctioning off merchandise they KNOW they cannot locate? Is that even legal?


PLEASE share your experiences, tell us what stories you've gotten from the CSRs at DA, etc. What can we do to let them know how unhappy we are?

 

[jadejazzkayla]

any updates on disney auctions? i can't find where to bid. am i blind?

 

[daber]

No you aren't blind. The site's been shut down and you are redirected to Disneyshopping to purchase all your Disney pin needs. No word on if/when they will bring it back.