Disney Adventure Planning Thread

[ironz]

This is incredibly disappointing. .....

- The future credits will have block out dates, and even though they will be available around that Oct 8th date to apply to new bookings, they can’t be applied to any cruises (regardless of ship) that has a sail date prior to March next year. The credit isn’t solely for use on future Adventure bookings, but this piece of information was NOT communicated in the email- we were hoping to apply it to new Jan 26’ bookings on the Wonder, but can’t.

I'd double check with a DCL rep on this restriction of having to be used on a cruise after 3/31/26. The email just says it has to be booked by that date. My personal experience with a previous recovery discount did not have that restriction. (Though I would like to know what blockout dates may be in effect, and that should have been in our email, imho.)

****editing to add: if you are trying to use the discount only on the Adventure, then yeah, booking a cruise that starts after March 2026 makes sense. I would think if you are wanting to use the discount on a different ship, you can apply it any time after October 8.

We're on one of the canceled cruises, but I was going to wait for things to settle down before I called, in addition to deciding with our cruise friends which cruise we want to plan together with the discount.
If I hear more, I'll post.

Sorry you lost your flight money. We booked a flight that had a cancelation penalty, so will recover most of our money.

 

[kirstyfly]

This is incredibly disappointing. We have lost the cost of our flights from Australia, and some accommodation too. Insurance doesn’t want to know about it. Here are a few extra pieces I’ve learnt from speaking with DCL:
- DCL knew they would be cancelling long before now (as told to me by the US call centre).
- The refunds will take time to process, and DCL CMs don’t yet have an idea when they will be triggered- they hope it’s in the next week or two, but it will still take 7-10 business days from that date. This is so frustrating- we would like to book something again ASAP for this Christmas, somewhere else, but DCL can’t give a date on when refunds will be triggered.
- The future credits will have block out dates, and even though they will be available around that Oct 8th date to apply to new bookings, they can’t be applied to any cruises (regardless of ship) that has a sail date prior to March next year. The credit isn’t solely for use on future Adventure bookings, but this piece of information was NOT communicated in the email- we were hoping to apply it to new Jan 26’ bookings on the Wonder, but can’t.

Sorry to hear this about insurance, what insurance company did you use and what is their excuse for not wanting to know about it?

Pretty poor on the insurance company for this, it was totally out of your control.

 

[ironz]

Sorry to hear this about insurance, what insurance company did you use and what is their excuse for not wanting to know about it?

Pretty poor on the insurance company for this, it was totally out of your control.

Though, this is something you need to see exactly what your policy covers. One policy may vary from another.

 

[Amunet]

I had to edit my PTR, yet again.

The limit on using the 50% off is what is causing all the sailings to sky rocket. They are takings thousands of reservations and popping them into sailings that have already been past opening day pricing and the scramble for a reservation is bumping up all sailings considerably. The 50% off isn't really much with all of that. Plus we don't get refunds or the discount until next month, so all deposits are an extra cost. They should've given free deposits, OBC and a longer limit yo use the discount.

 

[Staceycs]

I'd double check with a DCL rep on this restriction of having to be used on a cruise after 3/31/26. The email just says it has to be booked by that date. My personal experience with a previous recovery discount did not have that restriction. (Though I would like to know what blockout dates may be in effect, and that should have been in our email, imho.

I have spoken with both the US and Singapore call centres at length, and while I keep arguing that the email doesn’t say this, all I keep getting is “the policy given to us (the CMs) states that is the case, and Disney should be emailing customers soon with more details.” I’ve spoken with people at multiple levels about it- it’s a joke.

Sorry to hear this about insurance, what insurance company did you use and what is their excuse for not wanting to know about it?

Pretty poor on the insurance company for this, it was totally out of your control.

Our son has a life threatening brain disease and has had strokes, and there is only one insurer in Australia that we’ve found we can go with for travel- All Clear. The comment from All Clear yesterday was “there’s nothing stopping you from going to Singapore still” and cancellation by operator only comes into play if the trip has commenced.

 

[HyperspaceMountainPilot]

Now I'm really wondering why this happened. My guess is that something was discovered during the tests at sea. It's a bit concerning that something so significant was discovered that the first voyage had to be delayed by as much as three months. It would be helpful if the company could share more information so that people wouldn't have to speculate and guess.

WOW— on the one hand I’m glad they are erring on the side of safety. But I agree more transparency would have been nice.

Plus 50% off a future cruise - maybe I can afford Alaska now

I laughed out loud but also had the thought “ok, what’s the Concierge itinerary I’ve always wanted to do but could never justify…”. The extra information provided in this thread is pretty disheartening though.

Here are a few extra pieces I’ve learnt from speaking with DCL:
- DCL knew they would be cancelling long before now (as told to me by the US call centre).

This is real awful, especially for this of us with sailings within 100 days (and people like me who booked flights in the past two weeks—if they knew for a while they’d be cancelling months, surely they could have told the first month of sailing passengers last month!

- The refunds will take time to process, and DCL CMs don’t yet have an idea when they will be triggered- they hope it’s in the next week or two, but it will still take 7-10 business days from that date. This is so frustrating- we would like to book something again ASAP for this Christmas, somewhere else, but DCL can’t give a date on when refunds will be triggered.

I don’t even understand the process even though I did get the email last night. My kids were crushed to find out this morning.

- The future credits will have block out dates, and even though they will be available around that Oct 8th date to apply to new bookings, they can’t be applied to any cruises (regardless of ship) that has a sail date prior to March next year. The credit isn’t solely for use on future Adventure bookings, but this piece of information was NOT communicated in the email- we were hoping to apply it to new Jan 26’ bookings on the Wonder, but can’t.

I’m super unhappy if the blockout date info is true. We paid a huge premium to sail over the holiday break period on this sailing and I cannot believe they’re going to block people on holiday sailings from rebooking on holiday dates…especially since we now have to scramble to find last minute availability this year.

Good luck to everyone else in the same boat—not feeling valued as a Platinum Castaway Member who booked a concierge room out of loyalty to the line.

 

[Staceycs]

I’m super unhappy if the blockout date info is true. We paid a huge premium to sail over the holiday break period on this sailing and I cannot believe they’re going to block people on holiday sailings from rebooking on holiday dates…especially since we now have to scramble to find last minute availability this year.

Exactly!

 

[Amunet]

I have spoken with both the US and Singapore call centres at length, and while I keep arguing that the email doesn’t say this, all I keep getting is “the policy given to us (the CMs) states that is the case, and Disney should be emailing customers soon with more details.” I’ve spoken with people at multiple levels about it- it’s a joke.



Our son has a life threatening brain disease and has had strokes, and there is only one insurer in Australia that we’ve found we can go with for travel- All Clear. The comment from All Clear yesterday was “there’s nothing stopping you from going to Singapore still” and cancellation by operator only comes into play if the trip has commenced.

Mine verifies the must sail by March 31, 2027 but must be booked by March 2026

 

[Amunet]

Here, I'm just going to pot my whole email, with sensitive info omitted. It answers a lot of questions im seeing.:

"Reservation #: {omitted}

Dear {Amunet},

We know many Guests — including you — have been eagerly anticipating the debut of the Disney Adventure. This ship represents a bold new chapter for Disney Cruise Line, as we transform a partially built vessel into a fully reimagined Disney experience at sea.

As we bring this vision to life, we've encountered unexpected delays in the shipbuilding process. To ensure every detail meets the high standards you expect from Disney, we've made the difficult decision to postpone the Disney Adventure's maiden voyage to March 10, 2026. We regret that this change will affect your upcoming sailing.

We understand how disappointing this news may be and sincerely apologize for the impact on your vacation plans. Thank you for your patience and understanding as we work to deliver an experience that's truly worth the wait.

Since you were originally booked on one of the affected sailings, we will automatically refund any amounts paid to Disney Cruise Line to the original form of payment. Additionally, we would like to extend a 50% discount of your voyage fare for use on a future cruise.* You may book your future cruise as soon as you receive the cancellation confirmation of your original sailing. Note that the future cruise must be booked by March 31, 2026, and the cruise must depart on or before March 31, 2027.

If you are ready to select your new sail date, please speak with your travel advisor or if you booked directly with Disney Cruise Line, call our Contact Center utilizing one of the available telephone numbers on our website. Alternatively, Guests who booked directly with Disney Cruise Line may email their request along with their full name and reservation number to us at {omitted}@contact.disneycruiseline.com. We'll be happy to assist you.

The 50% future cruise discount will be notated and visible on your account by October 8, 2025. If booking prior to this date, please note that the 50% cruise discount will not be visible at the time of booking. You will receive an updated confirmation statement reflecting this discount once the discount is applied. Additional 2027 Disney Adventure sailings will be available to book beginning in March 2026.

Thank you again for your understanding. We can't wait to welcome you aboard the Disney Adventure — a ship unlike any other.

Sincerely,

Disney Cruise Line

* The 50% future cruise discount is applicable only to the eligible Guest's voyage fare for a new booking. It cannot be applied to existing bookings or any other costs or charges, including but not limited to, Taxes, Fees and Port Expenses. Guests are responsible for any balance due after the discount has been applied. The future cruise discount is non-transferable and has no cash value; it is valid only for the named Guest booked on the cancelled sailing as determined by Disney Cruise Line in its sole discretion. Once a reservation is made with the future cruise discount, no name changes will be allowed to the reservation; a name change will void the future cruise discount and the prevailing rate will be applied. The future cruise must be booked by March 31, 2026, and must depart on or before March 31, 2027. The future cruise discount is not combinable with any other offers or discounts, and it cannot be combined with another future cruise discount. Blockout dates apply. Limit one (1) future cruise discount per eligible Guest per cancelled sailing. Subject to the Disney Cruise Line terms and conditions."