Disgruntled Guests?

[aznchnxter]

I think the worst is when they don't speak English and they're yelling commands at you like you should understand and bow down to their every command. It kinda sucks and I want to help but then again, what do you really expect me to do? Haha. But for every 1 rude guest, you'll have AT LEAST 10 who follow up and are very grateful.

 

[littlewitch34]

You will get rude people. If the situation escalates past a simple "Ma'am/Sir, I apologize for the situation but I am following policy. This policy exists BLABLAHBLAH..." you call a manager/coordinator.

Disney doesn't pay you enough to take getting yelled at by guests. Sometimes you will be. Sometimes you will have the nicest conversation on earth and sometimes you will think that a guest is legitimately the dumbest person on the planet... or that they are hellspawn. Regardless, give them a smile when it is appropriate, look upset when appropriate, and call a manager.

My managers probably think I'm an incompetent loser because I call so often, but in my last line of work, you passed problems along so they were no longer on your hands anymore, so it wasn't your responsibility. I like giving a problem to a manager who has authority to do things to make it better and defuse the situation.

 

[Wishes Count]

In my experience, Managers will stick up for you if the guest is being extremely nasty or gets physical. On one occasion a guest at the front desk was screaming and threw something at one of the CM's the manager who was assisting was trying to calm him down and he got mad and said "Do not touch my Cast Member. You need to calm down or I will call Security. You can yell at me all you want. But you will not touch my Cast Member."

 

[aznshents]

"You can yell at me all you want. But you will not touch my Cast Member."

I LOVE IT when they say this. I've seen it happen only once, but I was like YES, GO MANAGER, IN YOUR FACE RUDE MAN