So we are in our at-sea day on the 4 day Wonder cruise (April 6-10). My DH is on his balcony on the computer and I am on mine reading a book [due to capacity controls at the time of booking we had 1 adult and 1 child in each of 2 staterooms]. DS3 is in my room watching a Thomas video (his idea of heaven) and DS5.5 is in DHs room watching a movie as well. When
I hear a water rushing type noise that I thought was the upright pipe on my veranda. This was our first cruise. Its just the pipes flushing; sounds reasonable, right? Next I hear my DS 5.5 come to the veranda door asking why there was water coming down in his room.
Yes BROWN water was raining / spraying onto the bed, the carpet, the whole room really. My husband starts semi-throwing the electronics onto my veranda. We lift DS around the partition from DH veranda to mine because at this point we dont want him walking in and being rained upon with what we believe is overflowed sewage water. I go back into my room to call maintenance no answer for like 10 rings. I call the front desk. I tell her it is urgent that she send maintenance as his room is literally flooding as we speak and now my carpet is wet and water (or whatever) is dripping from my ceiling too. TEN long minutes later and still no one has come (which doesnt seem like a long time unless your room has become possessed). The whole hallway carpet is soaked in standing water. By this point we have each thrown everything remotely valuable into the bathrooms (which are still dry) and I start yanking doors to the *castmembers only please* area to see if I can get anyone to help. I found a lone room attendant who gamely came out into the hall at my request of I really need your help now, there is a flood in the rooms and then and only then does a maintenance man come round the corner. Laughably, he asks how long this has been going on and why didnt we call sooner. Oh we were just enjoying it all; isnt this the rainforest spa thing everyone talks about? are you kidding me?! He was really nice and professional though. After calling a mayday, mayday, mayday (which sounded more like mayo, mayo, mayo so maybe that is really what he said?) for a flood on deck 7, he busted up into the ceiling and started to work with the wrench. He said the water was potable and it came from a burst sprinkler pipe. Because the water is rarely (never) used it gets rusty sitting in the pipes. Well at least it wasnt fecal.
Bless their hearts, the guest service white coats tried so hard and they really were so nice. One of them really made me incredulous when he said he wanted to get towels from my lavatory to stop the water from spreading on my carpet. We need to stop the water. Mine was the first room down the hall affected / that he had seen, I was the one with the wet children (one playing in the water with his cars and the other freaking out thinking the boat is sinking you guess which is which) and he had not been in DH room yet so he just had no idea. In the calm slow voice I use with the mental people in my work I told him I will do whatever I need to do to help you solve this and I humored him by throwing a towel down on the floor and continued to encourage him but you really need to go next door to understand what is happening here.
There is more to the tale from a service recovery standpoint that is generally satisfactory and I will leave the details unsaid unless yall ask.
It was still not habitable in any way as of 0830 on April 10 completely torn up still. I am concerned this hallway is going to have mildew issues. Time will tell.
And knowing the DISers I know the real info you want is .it was room 7616 with the burst pipe.
Yes BROWN water was raining / spraying onto the bed, the carpet, the whole room really. My husband starts semi-throwing the electronics onto my veranda. We lift DS around the partition from DH veranda to mine because at this point we dont want him walking in and being rained upon with what we believe is overflowed sewage water. I go back into my room to call maintenance no answer for like 10 rings. I call the front desk. I tell her it is urgent that she send maintenance as his room is literally flooding as we speak and now my carpet is wet and water (or whatever) is dripping from my ceiling too. TEN long minutes later and still no one has come (which doesnt seem like a long time unless your room has become possessed). The whole hallway carpet is soaked in standing water. By this point we have each thrown everything remotely valuable into the bathrooms (which are still dry) and I start yanking doors to the *castmembers only please* area to see if I can get anyone to help. I found a lone room attendant who gamely came out into the hall at my request of I really need your help now, there is a flood in the rooms and then and only then does a maintenance man come round the corner. Laughably, he asks how long this has been going on and why didnt we call sooner. Oh we were just enjoying it all; isnt this the rainforest spa thing everyone talks about? are you kidding me?! He was really nice and professional though. After calling a mayday, mayday, mayday (which sounded more like mayo, mayo, mayo so maybe that is really what he said?) for a flood on deck 7, he busted up into the ceiling and started to work with the wrench. He said the water was potable and it came from a burst sprinkler pipe. Because the water is rarely (never) used it gets rusty sitting in the pipes. Well at least it wasnt fecal.
Bless their hearts, the guest service white coats tried so hard and they really were so nice. One of them really made me incredulous when he said he wanted to get towels from my lavatory to stop the water from spreading on my carpet. We need to stop the water. Mine was the first room down the hall affected / that he had seen, I was the one with the wet children (one playing in the water with his cars and the other freaking out thinking the boat is sinking you guess which is which) and he had not been in DH room yet so he just had no idea. In the calm slow voice I use with the mental people in my work I told him I will do whatever I need to do to help you solve this and I humored him by throwing a towel down on the floor and continued to encourage him but you really need to go next door to understand what is happening here.
There is more to the tale from a service recovery standpoint that is generally satisfactory and I will leave the details unsaid unless yall ask.
It was still not habitable in any way as of 0830 on April 10 completely torn up still. I am concerned this hallway is going to have mildew issues. Time will tell.
And knowing the DISers I know the real info you want is .it was room 7616 with the burst pipe.
