I really couldn't find any information about their contracts except for number of points. I wonder if they just re-post listings from other sites..
So I have been "in touch" with concierge a few times this week. Enough to learn that their agents don't communicate well with one another, and do not follow up on calls.
In addition I learned their Dvc resales are not theirs, but posted up for a external agent. I have asked for details on one of the listings two days ago (the use year) - when I followed up today they told me they were waiting to hear back from the external agent still.
So far not a great experience.