I'm thinking that unless you are past your refundable deposit date, you should be able to simply cancel and then rebook at the lower rate -- being sure that you've found and confirmed the new rate before you cancel the old booking. We did this for the trip we took in April...we originally booked a package with a pin code and actually paid it off, but then about 2 months before our trip we decided to get APs and found an even better AP rate. So I booked the new AP rate, room-only trip, and then cancelled the package. I did have to call in to cancel the package, and the CM cautioned me that it could take 7-10 business days for the refund to hit our credit card, so be sure to take that into consideration if balance limits are an issue.
You could also book the new trip and have guest services transfer the money to the new reservation. As long as your transferring from package to package or room only to room only.Yes, this is true as well...I should have included that in my last response. We haven't had much luck with this in the past, but many people have, so definitely try that option first.
Yeah for some reason they can't do that, but they will refund your money. It usually takes about 5 business days to show on your card if you decide to cancel and rebook. I know it's stressful especially if you've paid thousands of dollars, but in the end it all works out and you'll save money.Ah, good to know! I guess that's why they couldn't simply transfer my money...I was going from a package to a room only reservation. Thanks for the info!
