Disappointed

[kamik86]

They do make "instant FP". You put the card in the machine and the FP that comes out is valid immediately. I wouldn't be looking for a FP that says you can ride 'Soarin' between 6:15p-7:15p. Because, as you said, they don't know when it will reopen.

The big issue is still the problem that a CM shouldn't be thinking about things like how to compensate guests for the time spent waiting in line at the moment that they are evacuating. What they should be thinking about is looking to make sure everyone is leaving. Knowing that all areas are cleared being sure little kids are still with their families.

I agree it would have been best if guest relations gave a fast pass after the fact. I also agree that "You all must leave" at least until they realize the WHOLE building is being evacuated would have me wondering why. I agree that people would like an explanation but I do know why they wouldn't want to yell "There is smoke in the building everyone needs to leave." because well if you think there is a stampede now for rides imagine how that would go...

I understand the OP being disappointed but do want to point out that logistically what Disney did was right. Really safety has to come before making everyone perfectly happy.

 

[princess aleya]

I understand getting people out safely is #1 priority, but I can also see how frustrating to wait an hour in line and just have to leave. Its a shame they couldn't do a fast pass like they do for rides they shut down. But I am sure there is a reason they didn't.

Did you get to ride later?

Agreed.

 

[Traveliz]

Guest Relations has what they call No Stings Attached FPs to hand out when the occasion warrants. I would think this would warrant it but who knows.

We received them once when we had a problem with EE and took the time to go to Guest Relations to discuss the issue. I also know others who have received them in all of the parks for various reasons.

Liz

 

[disney11fan]

Really you're going to complain because Disney put your saftey first!!

And I'm sure if the shoe was on the other foot and Disney would'nt have acted as swiftly and as efficiently as they did someone would have complained about it.

Plus exactly how would have a fastpass for another ride made you feel better about missing out on riding Soarin? When the problem was fixed all you had to do was go get back in line again.

well said.

 

[MonoManBlue]

I am sorry, but I don't feel like the OP is owed anything here. Furthermore, for him/her to complain is a sign that he/she is greedy and feels like he/she deserves to be received a fastpass. Go to any normal theme park, and if the ride breaks down after an hour, you get a "whoops" and you just lose that part of the day. Disney implemented the FP system, and its at THEIR descretion whether they give them out or not. Youre at Disney, and you should never feel like you are OWED something because I ride broke down, or a fire breaks out.

 

[KellyNY]

First: If you were in line for an hour (for any ride) and then you were told to leave the line, you would simply walk away thinking "that's life"?

They were told to leave a building, not just ride, see the difference. Lets focus on current situation, not just any situation. It was obvious that something happened, so yes, I would leave thinking "thanks God, we are out" and the last thought in my mind would be about a lost hour.

 

[CTmommyx3]

They were told to leave a building, not just ride, see the difference. Lets focus on current situation, not just any situation. It was obvious that something happened, so yes, I would leave thinking "thanks God, we are out" and the last thought in my mind would be about a lost hour.

I agree that safety was first.
But it may not just be a wasted or lost hour. what if a family comes for the first time and a ride they could not wait to get on is evacuated. they may not get that next chance for it.
I am not saying they should get the world but a fp could have helped

 

[sparks19]

How can they give you (or anyone else) a FP if they're not sure when it's going to re-open?

This reminds me of when I was waiting to see Rabbit and the line was extremely long. The family behind me complained the whole time about having to wait to meet characters. It's Disney, there's a line for nearly everything. You should never come to Disney and expect to be ushered through to the front of every line and not have some sort of a wait. It's ridiculous.

that's not what the issue was. the person didn't have an issue with waiting. it was that they waited all that time and never got to ride the ride and at the time had no idea why.

FP can be given for other rides than just Soarin... I'm not saying the CM should hand them out as he's escorting people from the building but when they went to guest services to inquire I don't see why one wasn't issued. LIke someone mentioned they don't cost anything but the paper it's written on.

no one is expecting to be ushered to the front of every line but when you wait in line for a ride for an hour and then don't get to ride it... it might be nice if that time MEANT something and you didn't have to spend another hour in the next line when you already waited your time lol.

like when you meet the characters there is a line... you wait. if you are already in the line they don't just cut it off in the middle and say "sorry no more pictures... for all you people who waited TOUGH" they wouldn't do that lol and I dont' think it's too much to ask for a FP when you waited an hour for a ride you didn't get to ride. Disney is good at this sort of thing and normally will give FP's if for some reason something doesn't go right.

this isn't out of left field... this is a common occurance for Disney to do this. I think this person was jsut disappointed that the courtesy wasn't offered when they waited in line. fair is fair

 

[KellyNY]

I agree that safety was first.
But it may not just be a wasted or lost hour. what if a family comes for the first time and a ride they could not wait to get on is evacuated. they may not get that next chance for it.
I am not saying they should get the world but a fp could have helped

True, but missing hour cannot be returned and even if given fp you cannot always use it. On my last trip, last September, on our last day my DD rode SM and it broke. She spend there almost an hour and was given instant fp which we could not use as we were leaving, so you see, it is really "jast life".

 

[sparks19]

Greedy? man people are acting like this person asked for a million dollars lol. all they did was ask for a fast pass. a little piece of paper to get on a ride without waiting in line... they already waited in line and didn't get to ride

Disney gives out FP's all the time for things like this. This isn't unusual and I certainly don't think it makes the OP a bad person.

they asked for a FAST PASS... not the key to the kingdom lol

 

[sam_gordon]

Why are you all assuming that Guest Relations even has the capacity to give out Fast Passes? All the promotions that give you a special Fast Pass (GAD, Birthday promotion) are over.

As has been pointed out, they do have that capability.

I may have gone to get information, but to complain? And by doing so, lose another 20 minutes of park time?? Where's the sense in that?

I'll address this later.

(Sorry for splitting up your post, Sam!) I think this kind of information would spread faster than wildfire! People will all be standing around or in other lines asking, "What happened? Why did they close the Land?" You honestly think that no one will mention the fast passes at Guest Relations that they got as a compensation?

I actually think there's a good chance not many (relative term) people will know they closed The Land. Even a smaller number would find out about going to GR.

The big issue is still the problem that a CM shouldn't be thinking about things like how to compensate guests for the time spent waiting in line at the moment that they are evacuating. What they should be thinking about is looking to make sure everyone is leaving. Knowing that all areas are cleared being sure little kids are still with their families.

I agree it would have been best if guest relations gave a fast pass after the fact. I also agree that "You all must leave" at least until they realize the WHOLE building is being evacuated would have me wondering why. I agree that people would like an explanation but I do know why they wouldn't want to yell "There is smoke in the building everyone needs to leave." because well if you think there is a stampede now for rides imagine how that would go...

I understand the OP being disappointed but do want to point out that logistically what Disney did was right. Really safety has to come before making everyone perfectly happy.

I agree with everything you're saying. I don't think anyone here has said safety shouldn't be #1. Yes, by all means, evacuate the building. Once that is at least in progress though, someone should have notified GR what happened, what they can tell guests who ask (because it's obvious some will), and what (if anything) could be done to make the guests happy.

I am sorry, but I don't feel like the OP is owed anything here. Furthermore, for him/her to complain is a sign that he/she is greedy and feels like he/she deserves to be received a fastpass. Go to any normal theme park, and if the ride breaks down after an hour, you get a "whoops" and you just lose that part of the day. Disney implemented the FP system, and its at THEIR descretion whether they give them out or not. Youre at Disney, and you should never feel like you are OWED something because I ride broke down, or a fire breaks out.

Except Disney has already opened that door, so to speak. They have a history of compensating guests when problems happen. Again, you've stood in line for an hour for a ride. Then you need to evacuate. You'll just walk away thinking "that's life"? MUST Disney give them something? No. Would it be good PR? DEFINITELY.

 

[sam_gordon]

True, but missing hour cannot be returned and even if given fp you cannot always use it. On my last trip, last September, on our last day my DD rode SM and it broke. She spend there almost an hour and was given instant fp which we could not use as we were leaving, so you see, it is really "jast life".

But your DD was offered something... the fact that she couldn't use it shouldn't factor into Disney's decision to offer it.

ETA: Why do you think Disney offered your DD a FP?

 

[Rip]

I am sorry, but I don't feel like the OP is owed anything here. Furthermore, for him/her to complain is a sign that he/she is greedy and feels like he/she deserves to be received a fastpass. Go to any normal theme park, and if the ride breaks down after an hour, you get a "whoops" and you just lose that part of the day. Disney implemented the FP system, and its at THEIR descretion whether they give them out or not. Youre at Disney, and you should never feel like you are OWED something because I ride broke down, or a fire breaks out.

Like I said, if a fire breaks out and you're in the middle of your movie, DO NOT ask the theater to give you a voucher simply because you weren't able to finish what they charged you for. That would be greedy.

Seriously, not a single one of you with this type of attitude would extend it to any other business. If Disney weren't charging their "guests" a pretty significant fee for the opportunity to enjoy their attractions, then you'd have a point. They do, so you don't.

 

[centurythree]

Like I said, if a fire breaks out and you're in the middle of your movie, DO NOT ask the theater to give you a voucher simply because you weren't able to finish what they charged you for. That would be greedy.

Seriously, not a single one of you with this type of attitude would extend it to any other business. If Disney weren't charging their "guests" a pretty significant fee for the opportunity to enjoy their attractions, then you'd have a point. They do, so you don't.

If a fire broke out in a movie theater, the last thing on my mind would be getting my $20.00 back.

 

[sparks19]

If a fire broke out in a movie theater, the last thing on my mind would be getting my $20.00 back.

Maybe at THAT moment the last thing on your mind would be that $20.00 but I'm sure it would settle in later that you shelled out a lot of money for a movie that you didn't get to see. If you REALLY wanted to see it you would just go back and pay the full price again to see a movie you already paid for once?

but agree or disagree we shouldn't be treating the OP like a second class citizen because they are disappointed.

not saying you did that I just quoted you for the movie theater part

 

[Danibelle]

Make WHAT right? What on earth is there to make right? There was a situation which could have put guests in danger. They evacuated. Yes, it's frustrating to wait in line only to not be able to go on the ride, but that's life.

Unfortunately, people getting themselves in a twist over the weirdest "injustices" at Disney also seems to be a part of life.

And then posting their injustices on the Boards!

 

[KellyNY]

But your DD was offered something... the fact that she couldn't use it shouldn't factor into Disney's decision to offer it.

ETA: Why do you think Disney offered your DD a FP?

Yes she was, but it was not a point I made. She missed an hour of her time and that what messed things up, regardless of fp. And she was offered at the exit of the ride when it was obvious she was on this ride.

You keep generalizing situation when this situation was clearly unique.

No, they could not give fp right away.
No, they could not let people know exactly what was wrong to avoid panic. people are smart and can figure out that evacuation of the whole building is not part of a show.
Yes, news of something happen fly fast, even we knew and we weren't even there.
Yes, people take advantage of things like that and if offered fp, half of the park could easily line up.

So while I would be upset, I would never go and comlain because life happens.

 

[sbell111]

As far as I could tell from the OP, the ONLY information available at the time was they had to leave the line/building.

That may have been the only information that that particular castmember knew or maybe he knew a bit more but didn't want to share it so as to not cause guest panic.

 

[centurythree]

Maybe at THAT moment the last thing on your mind would be that $20.00 but I'm sure it would settle in later that you shelled out a lot of money for a movie that you didn't get to see. If you REALLY wanted to see it you would just go back and pay the full price again to see a movie you already paid for once?

Yes.

And for me, it's not even a hypothetical. In our case it was a massive power outage.

In any event, it's a bad analogy. We're not talking about a situation where a person paid specifically for Soarin' and could not complete their ride. Should the Guest Relations person have given the guest a fast pass? Maybe. There are a few things I don't know, such as how the guest was behaving when asking for the fast pass.

 

[maltese mickey]

I never post or reply here i usually just watch the action.

A very common theme seems to be that whenever something happens people instantly scream:COMPENSATION!!

My only comment to that would be:

"Keep up the good work! This sense of entitlement will get Disney, or any company for that matter, to stop handing out anything out of courtesy."Then you will have something to complain about!

Just my 2 cents