Disappointed in WL Concierge IP....

[nasmith]

Has anyone else had a problem communicating with the WL Concierge Itinerary Planning Office? I've been trying to get thru to them since Monday - I've sent 3 e-mails and called twice (Left messages) - and still no reply!

This is the first time I've dealt with WL IP - I've had no problems with GF, Poly or AKL Concierge IP offices........

Does anyone have any idea what I should do at this point? DO they have a "Boss" - or should I contact the GM of the hotel??

Thanks-Jill

 

[Tikiman]

WL IPO is actually Polynesian IPO. Since Disney calls WL concierge not a full concierge they use the Polynesian for the planning. They have had system wide issues yesterday so that might be why they are behind on responding. Also depending on when your visit is they will respond to people who are closer to arrival to take care of their needs.

 

[gottaluvPluto]

I wonder if they were hit by the worm. We were hit and we still can't get on our computers at work.

I am currently working with WL IPO and it usually takes a day or two for them to get back to me by phone. However, if it was by email I would get a reply that day.

Lynne