crims0ntidefb, our Head Waiter on our recent Magic trip was very nice and made sure he was quite visible. But, these folks often do a lot behind the scenes that you don't see to make sure that you get the proper food and service. Neverthless, he should have made an appearance before the last night...that is for sure.
But, in general, I'm wondering if DCL has been basking in the Disney glow and the fact that so many of their passengers are first time cruisers? Once people see what the other lines give you for less money, some may just do that first DCL cruise for the "experience" and then go somewhere else where there is more value. But, if one won't try another line, DCL will always be the best (and only).
If I didn't know what the food and service was like on RCI, X, HAL, or Princess, I'd think that DCL was exceptional. They do a nice job, that is for sure. But, there is often more "bang for your buck" elsewhere.