NaptownMom
Mouseketeer
- Joined
- Aug 14, 2020
- Messages
- 89
We are on our first-ever DVC trip at the Polynesian. I’m honestly shocked by our experience with housekeeping.
When we got to our room we had some issues. There was a stain on one bed, missing top sheet from another, missing hand soap, but most problematically, the fridge didn’t work. We asked for a replacement fridge. The housekeeper came, looked at the fridge, scolded us for turning the coldness setting to 7, scolded us for overfilling the fridge, and told us she can bring us a second fridge but it will be the same fridge and not work any better. We told her we didn’t want 2 fridges in our room, just one that worked. She left annoyed and said nothing. Someone from housekeeping called and repeated that we could have a second fridge. We again iterated that we simply wanted one functional fridge. Finally, hours later, at 10:30, the same annoyed housekeeper brought a fridge and told us angrily that she had a lot of calls and deal with it ourselves. We plugged it in, refilled it, eventually realized it needed an on switch flipped, and sure enough, it functioned as we expected. Despite being full (lol).
This morning I told a housekeeping manager this whole story and she… offered us replacement soap. No other resolution whatsoever. Honestly I was shocked. Is that a sufficient resolution to that kind of behavior and wasted hours (in addition to waking up my sleeping children due to stonewalling us about simply finding a functioning fridge)?
Having only been hotel guests in the past I’m wondering if this is the difference between DVC and “normal” guests.
When we got to our room we had some issues. There was a stain on one bed, missing top sheet from another, missing hand soap, but most problematically, the fridge didn’t work. We asked for a replacement fridge. The housekeeper came, looked at the fridge, scolded us for turning the coldness setting to 7, scolded us for overfilling the fridge, and told us she can bring us a second fridge but it will be the same fridge and not work any better. We told her we didn’t want 2 fridges in our room, just one that worked. She left annoyed and said nothing. Someone from housekeeping called and repeated that we could have a second fridge. We again iterated that we simply wanted one functional fridge. Finally, hours later, at 10:30, the same annoyed housekeeper brought a fridge and told us angrily that she had a lot of calls and deal with it ourselves. We plugged it in, refilled it, eventually realized it needed an on switch flipped, and sure enough, it functioned as we expected. Despite being full (lol).
This morning I told a housekeeping manager this whole story and she… offered us replacement soap. No other resolution whatsoever. Honestly I was shocked. Is that a sufficient resolution to that kind of behavior and wasted hours (in addition to waking up my sleeping children due to stonewalling us about simply finding a functioning fridge)?
Having only been hotel guests in the past I’m wondering if this is the difference between DVC and “normal” guests.
