Disability Pass - Call ahead?

[sarabguerra]

On top of having an actual wheelchair user this time, we also have 3 individuals with non-mobility related disabilities who normally qualify for the Disney DAS. I know all about the Disney DAS new pre-registration process and program. But we've never been to Universal with our kids and their process/program is new to us. I thought I read somewhere that you could also call ahead to guest services for Universal? Did I imagine that? I tried searching and got lost down a rabbit hole.

 

[CAPSLOCK]

Bumping this up for you.

I have seen people get them in person at Guest Services but I don't know if you can also call ahead. I suspect you will have to stop by Guest Services for whatever physical card you get, at which point you might as well just do it all there.

 

[MattUL]

On top of having an actual wheelchair user this time, we also have 3 individuals with non-mobility related disabilities who normally qualify for the Disney DAS. I know all about the Disney DAS new pre-registration process and program. But we've never been to Universal with our kids and their process/program is new to us. I thought I read somewhere that you could also call ahead to guest services for Universal? Did I imagine that? I tried searching and got lost down a rabbit hole.

We did ours at guest services on our first day. I don't recall a phone ahead option.

 

[LisaDougKaylee]

I called ahead to guest services. I can't remember where I read but it was before our Oct 2021 trip. The blog post suggested you can call 30 days prior to arrival. You explain why someone in your party is unable to wait in line. I was asked some questions and advised guest assistance pass would be work for our situation. I gave my name and maybe our travel dates? They rep logged log it in the system. I still had to visit guest services inside the park to pick up the pass, but did not have to into specifics. That would have been an awkward and uncomfortable conversation to have in a public setting given our situation. The pass is good for the duration of your stay or 14 days if an annual passholder. I was also told whenever we return on another trip to bring the card with us to guest services and they will renew it.

 

[ZJ5/9D47]

Personal preference to call ahead or not. Calling means less time spent on the process at the park and the guest relations right outside the parks have the glass barrier like at WDW so it’s a less private conversation. You can redeem the disability pass at any of the guest services locations except maybe the one in CityWalk.

 

[JJ2017]

We typically get DAS pass for our son in Disney and have been curious about Universal's process. We will have unlimited Express Pass since we are staying at a participating hotel, so in that case, how does a disability pass "work?"

 

[keishashadow]

We will have unlimited Express Pass since we are staying at a participating hotel, so in that case, how does a disability pass "work?"

There are different accommodations depending on the recipient’s needs (no stairs, etc). You would need to discuss specifics with Guest Services

They utilize a return time methodology for attractions as at WDW. You receive it from
A TM at the specific attraction

the included express pass may be sufficient for your needs in most instances

 

[sarabguerra]

I just wanted to thank everyone for their replies and give an update. We leave on Saturday for our trip and I called Guest Services last night. There was an option for Accessibility questions, so I chose that. Less than 5 minute wait for an agent. Super friendly agent came on, thoroughly explained the process, took some info on our party of 5, we talked about our accessibilities challenges and what has been successful at other parks in the past. We decided that the Access Pass (similar to the DAS at Disney) would likely be sufficient. She gave us a reference number to take to Guest Services in the park when we arrive to pick up the pass. She also helped us figure out where we could pick up our tickets from our package since we'll be arriving very late Saturday night and gave us some great tips for WWoHP so we could manage expectations and sensory overload for the kids. She made sure I knew about the app, mobile ordering for food, how to reach her team if we were in the park and needed extra assistance, etc. She was so kind and helpful. It's been a stressful couple of months for us and we are so looking forward to this trip! Bring on the 90* temps!