Direct TV

[daughtersrus]

Last week we got an automated call from Direct TV to confirm an installation for Monday(yesterday). The problem is that we never ordered Direct TV. The call gave you prompts to press to confirm the appointment, reschedule the appointment and to cancel the appointment. I hit the cancel prompt. I then had to speak to a rep.

He asked me for the name on the account. I explained to him that I didn't order the install and didn't want to give him my name. He said that without my name, he couldn't help me. He couldn't verify anything with a phone number. He said that there was nothing that he could do for me and then said "thank you for choosing Direct TV" and hung up on me.

Every day since, I've been getting automated calls from Direct TV to remind me about filling out my rebate form.

Not only is it annoying but I'm assuming that if the people that did order this are ever late on their bill that Direct TV will be calling me.

I've tried calling them again today with no luck.

Any ideas on how to get my phone# out of their records?

 

[bicker]

Here's some good advice I found on a website:

Chase Carey's contact info:
chase.carey@directv.com
800-666-4388 or
310-964-5000 (wait through the recording and hold for the operator)

The super calm and professional voice is key. We even try to sound like we're actually bored sometimes. Works like a charm. .... Remember, you're not actually calling Chase Carey, you just want to speak with the highest ranking minion directly under him. She/he is the one that is going to make the magic. Be firm, but polite. — BEN POPKEN

 

[momrek06]

My DS (living in MA) had DIRECT TV through March '09. He canceled when he relocated with his job to San Diego.

It is now October and every month he still gets a bill. Through August there was an amount due on it. He would call the # on the bill 1-800-388-4249 and they would agree, it is canceled, ignore bill.

Now the bills keep coming but last month (Sept) there was a CREDIT of $13.80, and just yesterday another bill (Oct) came with now a CREDIT of $28.80!!!!

Sheesh..........

I seriously do not think they know what they are doing at Direct TV.

 

[bicker]

If you think DirecTV's billing is for the birds, you should check into all the problems reported with competitor FiOS TV's billing. Much much worse.

 

[momrek06]

If you think DirecTV's billing is for the birds, you should check into all the problems reported with competitor FiOS TV's billing. Much much worse.

Oh my...really. Hmmm....glad I do not have FIOS then.


My DS said he is just going to wait and watch the amount go up each month..... Then call and find out what the heck is going on with D.TV.