Direct Phone Number?

[bentopher]

Are there any direct phone numbers for restaurants?

We are eating at 50's Prime Time where my mom would like to enjoy the Gluten Free Fried Chicken.
However, for this item, I've heard that if you stop by to give notice, they can make it. Most people suggested a couple hours before our meal time.

Our meal time is lunch. And by time we get to HS, the first thing we will be doing is eating! (it's our first day). I was hoping to be able to call that morning to be able to put that request in for my mom.

 

[Dis703]

I usually made that request through Special Diets. I have read some reports that it needs to be done earlier than day of as people have tried to order for later the same day and were told they were unable to do it with that little notice. May depend on whether they have other orders for it already though.

 

[OKW Lover]

Are there any direct phone numbers for restaurants?

No. You'll just get a call center.

 

[Dean Marino]

Yes, there ARE. But these are phone numbers for NON DISNEY OWNED Restaurants. There are MANY at Disney Springs, as well as Shula's at the Dolphin, and IlMulino at Swan. You have MANY options for these restaurants - often including Open Table, and dedicated Web Sites. Yes, these are ON PROPERTY - and may be reached by WDW bus.

DISNEY OWNED restaurants are locked down - the only way you can book is via MDE.

 

[cigar95]

It's been a few years, but in the past I've called the main number and asked (successfully) to be connected to the kitchen at restaurants. Can't say if that would still work.

 

[TheRustyScupper]

No. You'll just get a call center.

1) For Disney-Owned eateries, there are no "public" direct phone numbers, just numbers CM's can dial (and we don't give them out).
2) Can you imagine how many calls they would get?
3) And, probably more unnecessary calls then truly needed ones.
. . . some folks want special food items not on the menu
. . . some folks want certain/specific tables
. . . some folks just want special treatment (such as a celebration) by the SERVER or CHEF
4) Just call the dining number and have the Gluten Free request noted on the ADR.

It's been a few years, but in the past I've called the main number and asked (successfully) to be connected to the kitchen at restaurants. Can't say if that would still work.

1) Also, the Call Center must contact the restaurant to see if THE RESTAURANT will take the call.
2) The call is not simply transferred to the eatery.
3) The eatery has the option of refusing to talk to the guest.
. . . the question could be answered elsewhere, like requesting a GF or allergy meal on the ADR
. . . the eatery is too busy to take the call, since daily there are lots of calls/requests for special treatment

NOTE: Calls to the Disney Resort Concierge Desks are handled the same way as calls to restaurants, they go through the Call Center. If we tried to answer every call, we would not have time to do our normal job which is helping people lined-up and waiting at the counter. A few calls get slipped through every now and then, and most of the requests are REALLY LAME. Unless I am mistaken the Call Center filtering process was begun in 2003, and was a great relief for CM's right from the start.

 

[Dean Marino]

1) For Disney-Owned eateries, there are no "public" direct phone numbers, just numbers CM's can dial (and we don't give them out).
2) Can you imagine how many calls they would get?
3) And, probably more unnecessary calls then truly needed ones.
. . . some folks want special food items not on the menu
. . . some folks want certain/specific tables
. . . some folks just want special treatment (such as a celebration) by the SERVER or CHEF
4) Just call the dining number and have the Gluten Free request noted on the ADR.


1) Also, the Call Center must contact the restaurant to see if THE RESTAURANT will take the call.
2) The call is not simply transferred to the eatery.
3) The eatery has the option of refusing to talk to the guest.
. . . the question could be answered elsewhere, like requesting a GF or allergy meal on the ADR
. . . the eatery is too busy to take the call, since daily there are lots of calls/requests for special treatment

NOTE: Calls to the Disney Resort Concierge Desks are handled the same way as calls to restaurants, they go through the Call Center. If we tried to answer every call, we would not have time to do our normal job which is helping people lined-up and waiting at the counter. A few calls get slipped through every now and then, and most of the requests are REALLY LAME. Unless I am mistaken the Call Center filtering process was begun in 2003, and was a great relief for CM's right from the start.

LIKE this. I learned something....

DO NOT CALL - go DOWN to the Front Desk, and work with that excellent Concierge directly . Any wait is WORTH it .

 

[TheRustyScupper]

... go DOWN to the Front Desk, and work with that excellent Concierge directly ...

1) YES, many of us ARE excellent Concierge.
2) At least in MY case.
. . . Concierge Training Class at WDW tells the Concierge their MAIN JOB is to sell tickets
. . . making dining ressies is a side function
. . . but many of us are retired business/corporate people
. . . we are used to hotels with TRUE concierge services - sometimes worldwide
. . . we give concierge service that WDW tells us we should not provide !!!!!!!
. . . I was "counseled" once for making dining reservations at an off-site eatery
. . . that is a real no-no, as I was to talk them into a WDW eatery
. . . I told them to write me up, but I am a Concierge, and people expect such service
. . . besides, I got more "FANtastic" compliments than any other Concierge at the resort *
3) OK, basically, I am a legend in my own mind.
.
* NOTE1: When you get REALLY good service, ask for a "Fantastic" comment card from the manager. This allows you to write the CM up for good service and it is even placed on the CM's permanent record. OK, since hourly folks are under the union contract, whether they joined or not (Florida is a Right To Work state), it doesn't help for money, but it "might" help late if they go for some kind of a competitive promotion or job bid. If nothing else, if the CM gets in trouble for helping a guest, they can use their list of Fantastic cards as a way to tell management they are "doing right" buy the guest.
.
NOTE2: Yes, it has gotten me out of a couple of sticky situations when managers didn't like how I helped a guest. Concierge have a lot of power that guests do not recognize. I heard through a couple of my guest acquaintances who were staying at Fort Wilderness that one of the camping kiddies had recently been diagnosed with something REALLY ugly, which hadn't been told, yet, to the LITTLE GIRL. I sent some expensive toys from the Gift Shop and had Pluto personally stop buy to say "hello" (both at Disney expense), a real no-no. When "counseled", and about to be drawn and quartered, I brought up my cards history and the conversation died.

 

[wdw&sonny]

When you make your reservation, you are given the option to select Special Dietary Needs. I would think that should help. Also, this pops up:
"Learn more about special dietary request options. If you have further questions, email SpecialDiets@DisneyWorld.com, or call (407) 824-5967, 9:00 AM to 5:00 PM ET, Monday through Friday, or 10:00 AM to 5:00 PM ET, Saturday and Sunday. Guests under age 18 must have parent or guardian permission to call."