Dining Reservations HELL!

[kasedroz]

When will you be at Disney? I have a CRT I can cancel.

Our Crt was to be on April 4th. Bless you!

 

[Marthasor]

I may be out of line, or maybe I just don't understand the whole situation, but it sounds like the TA was doing what she was paid for and nothing else. Granted, I'd expect someone in that type of industry to go above and beyond to earn more business, but I'm not sure she did much wrong.

She booked reservations for her clients. When she made the reservations that included you, she thought you were her client, too. Now that you weren't paying for her services, why should she make your reservations?

What she did was vindictive and will probably cost her more business in the future. It was a dumb thing to do, but was it completely out of line?

Yes, it was completely out of line. The TA's client asked her to make reservations for her. It absolutely doesn't matter how many people that reservation is for. As other PP's pointed out, it could have been people they were meeting there. It doesn't matter. As another PP pointed out, the TA gave herself extra work by going in and modifying the reservations. What she did was vindictive and she messed with her own client's vacation! She should be fired and if that is an earmarked agency they should get a serious slap on the wrist.

OP, there is hope. I have had two dining reservations which were bungled on WDW's end restored on separate occasions. If you speak with Disney, ask for a supervisor and don't accept "there is nothing available" as an answer. A supervisor has the ability to correct this.

I'm in the travel industry and absolutely agree - what she did was egregious. I wish you luck and hope you get your reservations back.

 

[kasedroz]

When will you be at Disney? I have a CRT I can cancel.

.

March 29-April 5th. CRT was planned for the 4th.

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[kasedroz]

When will you be at Disney? I have a CRT I can cancel.

I wouldn't want you guys to cancel and on the account of us. Thank you so much for offering. Bless you!

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[lizabu]

That was so childish and unprofessional. She should have been instantly fired.

 

[MrInfinity]

Pardon my language but it certainly feels like we are in hell, regarding our dining reservations we made back at the 180 day mark! This Spring break we are going for the first time with some good friends of ours, they booked early last year through a local travel agent. Normally we both do our on booking and planning but we've both been super busy and thought we'd let someone else do it for us this year. The TA managed to get us everything we wanted including Be Our Guest reservations on the day our girls have their makeovers done! We go to book our trip this week and I call the same TA and ask her for a quote since she was able to get a great deal for my friend I thought I'd check with her before booking elsewhere or myself. She didn't offer any additional discounts other than what was showing online that I could get myself, so when she took over a day to get back to me. I went ahead and went with another TA that got me a better rate and a gift card. I informed her that we wouldn't using her service as we were already booked. Needless to say she wasn't exactly nice about it, and was very rude on the phone.

But that wouldn't prepare us for the crapstorm that she did to us later on. My friend and I log onto our accounts after having everything linked together to work on fast passes. She then notices that dining numbers are no longer at 5 adults and 3 kids, but 2 adults all the way across except one dinner at BOMA. So I begin checking to see if maybe they just split them up between our accounts since we were now linked. But they weren't, they only showed the 2 adults. The TA went in and removed us from the reservations that my friend made months ago, simply because we did not book with her. Keep in mind that my friend did book through her and that is why this is a shock. It shouldn't matter who she had on her reservations, it's none of the TA business. And she should not have alter them in anyway simply out of spite that we did not book with her. She even removed my friends own child and her nephew that she was also bringing along. The TA did end up adding them back on. But refused to add us back on, she also removed our girls' off of the Simba Clubhouse reservations my friend asked her to make for 4 kids.

So now here we are at 40 some days until our trip with no dining reservations at all other than an adults only meal at BOMA. The TA I went through work vigorously and did manage to get us some good ones, but not as great as what we had. We no longer have the BOG or CRT that we had planned around special times in our trip! Our girls that were looking so forward to being at the parks together and eating together, are completely devastated by this horrendous act! I never would imagine that a grown woman would purposely ruin someone's vacation like this out of spite. And knowing that there are kids involved make it even worse. We can deal with different dining plans, but my youngest daughter who's birthday we were going to be celebrating there doesn't understand why she can no longer eat at her favorite restaurants.

My friend has spoken to Disney and they are going to try their best to work everything back out. She has also spoken to the boss who's employee denied doing it in the first. But my friend had the emails with the original plans on them along with confirmation from Disney saying that she went in there and changed them. We are hoping for a nice resolution to this issue but it's not looking too hopeful!

Um... So you contracted a TA to book things for you.
She did.
You then cancelled the TA.
And so she cancelled the stuff she booked for you.

And YOU are mad that she should have left that stuff booked for you and let you happily take her efforts, her services and go to another TA?

Seriously?

Obviously she should cancel everything she did for you if you are not going to pay her for what she did!

I can't believe the support you're getting in this forum. You're completely in the wrong here.

Did you at least say "hey I'm willing to pay you for what you did thus far" or did you just pull the plug?

Terrible...

Why on earth should you get the ressies the TA made if you're not going to use her????

 

[karenklo]

Um... So you contracted a TA to book things for you.
She did.
You then cancelled the TA.
And so she cancelled the stuff she booked for you.

And YOU are mad that she should have left that stuff booked for you and let you happily take her efforts, her services and go to another TA?

Seriously?

Obviously she should cancel everything she did for you if you are not going to pay her for what she did!

I can't believe the support you're getting in this forum. You're completely in the wrong here.

Did you at least say "hey I'm willing to pay you for what you did thus far" or did you just pull the plug?

Terrible...

Why on earth should you get the ressies the TA made if you're not going to use her????

DID you even read the post???? They were meeting another family who is contracted with the TA. The TA made the ressies for that family for the number of guests the customer stated. When the second customer (OP) decided not to also go with that TA, the TA went in and changed the clients ressies to exclude the family they were meeting. If I was the original client and I requested a ressie for 20 people, I am paying you to make that ressie. It does not matter if 15 of those people are not their client as I am. The TA had no right to go in change it to 'get back' at the other family who had never contracted to use the TA.

 

[MrInfinity]

DID you even read the post???? They were meeting another family who is contracted with the TA. The TA made the ressies for that family for the number of guests the customer stated. When the second customer (OP) decided not to also go with that TA, the TA went in and changed the clients ressies to exclude the family they were meeting. If I was the original client and I requested a ressie for 20 people, I am paying you to make that ressie. It does not matter if 15 of those people are not their client as I am. The TA had no right to go in change it to 'get back' at the other family who had never contracted to use the TA.

Aha! Ok. So the TA took another party off the ressies that said "no thank you we're going to book ourselves". This sounds to me like some major communication breakdown. On both parties.

Party A booked something with TA for Party A and Party B, on the presumption that Party B would also be using TA.

TA talks to Party B. Party B says "we'll book our own stuff, thanks"

So, TA goes and takes them off...

Did Party B make it clear "we'll book our own stuff. But, we'd like to keep what you already booked us for thru Party A"?

Clearly the TA could have asked more questions... but also clearly it is not their job to book stuff for 2 parties when only 1 party is paying for their services.

Basically 2 ppl... are booking tables for 7... paying the TA commission for the 2, and getting the value of tables for 7.

That's really not that much better. The OP and friends should have straightened this out ahead of time who they're going to use and who's going to pay the TA commission, not have 2 do it, 5 opt out, then be amazed that the TA isn't thrilled.

 

[Shelly F - Ohio]

All the more reason to not use a TA.. This way you are the only one in control of your vacation.

 

[TLSnell1981]

Um... So you contracted a TA to book things for you.
She did.
You then cancelled the TA.
And so she cancelled the stuff she booked for you.

And YOU are mad that she should have left that stuff booked for you and let you happily take her efforts, her services and go to another TA?

Seriously?

Obviously she should cancel everything she did for you if you are not going to pay her for what she did!

I can't believe the support you're getting in this forum. You're completely in the wrong here.

Did you at least say "hey I'm willing to pay you for what you did thus far" or did you just pull the plug?

Terrible...

Why on earth should you get the ressies the TA made if you're not going to use her????

The TA booked the dining reservations for her client. These reservations included another family, who were potential clients. She changed her client's ressie, WITHOUT their permission...even removed HER children!!

Forty days out and NO ADRs during spring break because a TA threw a temper tantrum? I would be spitting nails!!

OP, hopefully Disney will spread a little and fix this mess.

 

[MermaidMommy]

Aha! Ok. So the TA took another party off the ressies that said "no thank you we're going to book ourselves". This sounds to me like some major communication breakdown. On both parties. Party A booked something with TA for Party A and Party B, on the presumption that Party B would also be using TA. TA talks to Party B. Party B says "we'll book our own stuff, thanks" So, TA goes and takes them off... Did Party B make it clear "we'll book our own stuff. But, we'd like to keep what you already booked us for thru Party A"? Clearly the TA could have asked more questions... but also clearly it is not their job to book stuff for 2 parties when only 1 party is paying for their services. Basically 2 ppl... are booking tables for 7... paying the TA commission for the 2, and getting the value of tables for 7. That's really not that much better. The OP and friends should have straightened this out ahead of time who they're going to use and who's going to pay the TA commission, not have 2 do it, 5 opt out, then be amazed that the TA isn't thrilled.

What?? The TA's client asked the TA to book a table for "x" number of people. (It doesn't really matter how many people the reservation is for - it's not like it takes any more effort to get a table for 10 than it does a table for 2.) The TA got mad when the OP found a better rate with a more-prompt TA, so decided to go in and alter the client's ADR's without the client's permission. How on earth is this a "misunderstanding"? She had to make a special effort to go in and remove the OP's family, which now inconveniences not only the OP but also the TA's own client, because now they won't be able to eat with their friends. Nt to mention that she removed members of her client's own family. This was a spiteful, vindictive act. Why would anyone defend her?

 

[lillykat]

Aha! Ok. So the TA took another party off the ressies that said "no thank you we're going to book ourselves". This sounds to me like some major communication breakdown. On both parties. Party A booked something with TA for Party A and Party B, on the presumption that Party B would also be using TA. TA talks to Party B. Party B says "we'll book our own stuff, thanks" So, TA goes and takes them off... Did Party B make it clear "we'll book our own stuff. But, we'd like to keep what you already booked us for thru Party A"? Clearly the TA could have asked more questions... but also clearly it is not their job to book stuff for 2 parties when only 1 party is paying for their services. Basically 2 ppl... are booking tables for 7... paying the TA commission for the 2, and getting the value of tables for 7. That's really not that much better. The OP and friends should have straightened this out ahead of time who they're going to use and who's going to pay the TA commission, not have 2 do it, 5 opt out, then be amazed that the TA isn't thrilled.

Not quite.

Party A booked with TA let's say in August. Party A says make ADRs for say 10 guests. TA at 180 day mark makes those reservations for her client party A.

Party B in say January-hi, you got my friend a good quote how much would you quote for us for that week. TA gives a quote. Party B says thank you but I can do better elsewhere.

TA then goes into HER clients (party A who's IS booked with her ) ADRs and removes everyone except the adults INCLUDING party A's kids from the ADRs she made at the 180 mark long before part B came into the picture. So she messed with her own clients booking. Party B was NEVER booked with TA nor did she tell TA she was booking with her AT THE TIME THE ADRs were made. The quote request came long after the ADRs were made.

Did I get that right OP?

I am sorry that the TA did not get the booking but a quote does not mean you booked with them. Many people get various quotes to get the best deal. The client requested dining for x people and if the TA is making them for her client it should not matter if they are for 4 or 8 people. Maybe the client had family in FL who would join them but lives 2 mins away.

The TA went spitefully in and changed the ADRs knowing it would ruin their trip and screwed with her own client (very stupid IMO) bc bad experiences will spread more than good ones.

 

[maxiesmom]

OP, there is hope. I have had two dining reservations which were bungled on WDW's end restored on separate occasions. If you speak with Disney, ask for a supervisor and don't accept "there is nothing available" as an answer. A supervisor has the ability to correct this.

I think she should definitely ask, but keep in mind this is NOT a Disney screw-up. I'm hopeful Disney could pull a few strings, but I don't think they should demand it, and get in their face and not back down if they can't recover an ADR or two for them.

I would even show up early (as in when the restaurant opens) the day of the dining reservations your friends still have, and see if they can work some magic for you. Good luck OP!!

 

[lizabu]

I think she should definitely ask, but keep in mind this is NOT a Disney screw-up. I'm hopeful Disney could pull a few strings, but I don't think they should demand it, and get in their face and not back down if they can't recover an ADR or two for them. I would even show up early (as in when the restaurant opens) the day of the dining reservations your friends still have, and see if they can work some magic for you. Good luck OP!!

I agree. It's not Disneys fault.i think it just goes to show how amazing Disney is that they are offering to help. OP I wish you lots of luck and pixie dust.

 

[kasedroz]

Not quite. Party A booked with TA let's say in August. Party A says make ADRs for say 10 guests. TA at 180 day mark makes those reservations for her client party A. Party B in say January-hi, you got my friend a good quote how much would you quote for us for that week. TA gives a quote. Party B says thank you but I can do better elsewhere. TA then goes into HER clients (party A who's IS booked with her ) ADRs and removes everyone except the adults INCLUDING party A's kids from the ADRs she made at the 180 mark long before part B came into the picture. So she messed with her own clients booking. Party B was NEVER booked with TA nor did she tell TA she was booking with her AT THE TIME THE ADRs were made. The quote request came long after the ADRs were made. Did I get that right OP? I am sorry that the TA did not get the booking but a quote does not mean you booked with them. Many people get various quotes to get the best deal. The client requested dining for x people and if the TA is making them for her client it should not matter if they are for 4 or 8 people. Maybe the client had family in FL who would join them but lives 2 mins away. The TA went spitefully in and changed the ADRs knowing it would ruin their trip and screwed with her own client (very stupid IMO) bc bad experiences will spread more than good ones.

That's correct! Thanks to everyone who understands our frustration on this. Even at the time my friend booked our ADRs we were never even thinking about using the TA. She had no idea who we were. I really wished I hadn't called for a quote and just did my own booking and none of this would have happened. But I'd never guessed a grown adult would be so cruel and vindictive!

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[Marthasor]

I think she should definitely ask, but keep in mind this is NOT a Disney screw-up. I'm hopeful Disney could pull a few strings, but I don't think they should demand it, and get in their face and not back down if they can't recover an ADR or two for them.

I would even show up early (as in when the restaurant opens) the day of the dining reservations your friends still have, and see if they can work some magic for you. Good luck OP!!

I'm not suggesting she get in Disney's face. Disney can see the trail of events in their system and will be able to see the guest did not make these changes and that they were not authorized. I am simply suggesting she speak to a supervisor as they do have the capability of changing the reservations. A phone CM cannot make the change and standard response will be, "there is no availability". When my reservations were messed up, I did not get in Disney's face, either. I simply called, asked to speak with a supervisor, faxed over my original confirmations and the supervisor made the corrections. It was an amicable transaction. Yes, Disney did not mess this up, but I truly believe they will do their best to rectify the situation.

 

[dvczerfs]

That's correct! Thanks to everyone who understands our frustration on this. Even at the time my friend booked our ADRs we were never even thinking about using the TA. She had no idea who we were. I really wished I hadn't called for a quote and just did my own booking and none of this would have happened. But I'd never guessed a grown adult would be so cruel and vindictive!

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im with ya op. that was crappy. the only time I use a ta is a good friend of mine is a ta and I let him book my room so he gets the comp. most of the time we are on points.
rule #1 in business.............. never burn a bridge. I have made a lot of money over the years helping people who didn't pay me to do something or get advise from me only to come back later. people don't forget!she spent more time and money screwing her own client.
I would hit the angies list type companys and give an adult response to how you where treated and let it go. trust me, they keep that up, they wont be in business long. be patient.

good luck!!!

 

[Marthasor]

Aha! Ok. So the TA took another party off the ressies that said "no thank you we're going to book ourselves". This sounds to me like some major communication breakdown. On both parties.

Party A booked something with TA for Party A and Party B, on the presumption that Party B would also be using TA.

TA talks to Party B. Party B says "we'll book our own stuff, thanks"

So, TA goes and takes them off...

Did Party B make it clear "we'll book our own stuff. But, we'd like to keep what you already booked us for thru Party A"?

Clearly the TA could have asked more questions... but also clearly it is not their job to book stuff for 2 parties when only 1 party is paying for their services.

Basically 2 ppl... are booking tables for 7... paying the TA commission for the 2, and getting the value of tables for 7.

That's really not that much better. The OP and friends should have straightened this out ahead of time who they're going to use and who's going to pay the TA commission, not have 2 do it, 5 opt out, then be amazed that the TA isn't thrilled.

Sorry. You are completely wrong. TA's don't even make commission on ADR's so it makes absolutely no difference how many people are on them! They get commission on the room-only or package reservation. As a service to the client, they then make ADR's. It makes no financial difference to the TA nor does it cause extra work if there are 2 people on the ADR or 20. None. The OP has already stated there was NO presumption they were booking through the TA and if she had never called for a quote, this would have never happened.

I am a TA and I can tell you what this TA did was WRONG, WRONG, WRONG. I have made made these types of ADR's MANY times. It is absolutely none of my business who my client wants to eat with and if eating with other friends or family makes their trip more enjoyable, GREAT!! That's a win-win for me and my client. Helping my client make their trip as enjoyable as possible is my job and making an ADR for more people than are on the hotel/package reservation does not cause any more work for me. Any good, reputable TA will agree with me.

This TA, unfortunately, gives us all a bad name. She should be fired.

In the case of the pre-paid CRT reservation cancellation, she actually went in and authorized a refund to her client's cc account without authorization from the client. Everything she did was bad, but that is REALLY bad.

 

[MermaidMommy]

One other thing to mention: I've seen several posts defending the TA's actions because the OP didn't pay her anything. The fact is, most TA's don't charge for their services. They make commissions on their bookings from the hotels and wholesalers, but their clients don't have to pay anything. So to say that the TA was justified because the OP didn't pay her is a misunderstanding of how travel agencies work.

 

[WDWLover75]

Our Crt was to be on April 4th. Bless you!

. We will be there mid March. Sorry