Dining issues with the Disney AP

[maxiesmom]

So I was at WDW for the last 9 days, and had many issues making/changing ADRs with the AP. One night someone in our group was sick, so I moved our California Grill ADR from that night to the following night. Or I should say, thought I had moved it. Went thru all of the buttons, and then the ADR didn't show up. The first one was cancelled, but it had failed to be moved. So that ADR was lost.

Then Tuesday in the Magic Kingdom it was a struggle to make lunch ADRs. I could go thru all of the steps, until the last. Then I would get a notification that there were issues. I finally was able to complete an ADR, only to be told upon showing up at the restaurant that it had booked twice. Even though it didn't show that in the AP.

Are these kinds of struggles normal? In the case of the vanishing ADR to the California Grill was there anything I could have done, or anyone I could have talked to about it to try to get the reservation back?

 

[lovin'fl]

I have been also having this issue. I have an AP. I am modifying my ADRs for Oct and they disappear. I make new ones. But when I couldn't make new one (cause it was an Ohana and they are booked up) I called Disney dining and they could still see the lost ADR. And could see the other 5 I had thought I lost and then rebooked. So she cancelled those for me. She said I needed IT dept for fixing the issue so i could see the Ohana one and all others i may modify in future. I was on hold forever so I hung up. Couple days later I went on Disney site and did live chat and he fixed it. He said I shouldn't have this happen anymore. Though I haven't tried. I want to but I don't want to mess with anything. Maybe I'll make a fake ADR for a day I don't need and then modify it to see.

I am also DVC. Not sure if you are or not. But I just had similar issue with trying to modify a DVC resort resie. Yesterday. Still waiting for them to fix it and show the resie as booked. Right now, points are gone but no resie shows. UGGGHHHHH.

 

[lovin'fl]

I also wanted to add...you might want to check your CC cause I bet they charged you a now show fee. As that ADR was likely made but lost in space. Though still showing on their end.