I have a total of 404 points each year with an April use year. When I made my ressies for this past May, I was told by MS that the rest of my points need to be banked by the last day in September to not lose any. When I made my ressies in August for HHI, I was told the same thing. I spoke to MS this morning trying to get ressies for October, no luck. I have 157 points left for 2004 and I mentioned that I knew they had to be banked by the last day in September and this time I was told no, December. Ruby said that since I only had less than half of my points remaining they had to be banked by December not to lose any. She said that the banking dates refer to the percentage of points left to be banked, not the percentage of points that you would lose if not banked during the appropriate month????? I have been a member since 1998 and always banked any points left by the end of September. This is what I have always been told previously by MS, which is correct? Thanks.