Didn’t get section we requested

[Shanti]

I think at some point you need to deal with what is handed to you. Again, how many times can you ask before it is not asking but demanding?

There is no set number of times. She could check in with the front desk and ask about availability each day of the trip if she likes. And it's still a request, not a demand. She had no power to demand or force Disney to do anything. She just kept asking, which is her right.

The idea that guests should quietly accept "what is handed to you" by Disney is a strong & common sentiment from some veterans of these boards, but that doesn't make it right. We hand Disney a lot of money, and some of us expect excellent customer service in return, and will politely press to get it, if needed.

 

[Huff]

I think it is more likely they will go to not accepting requests. I pretty sure they don't have the programs to handle the sort of system that would allow for all of that. Not one that wouldn't crash all of the time anyway.

Then they will lose business quickly. Too many offsite resorts are ready to accept the business and cater to customers needs without touble. If Disney says you get the room they decide...period then I'm not staying there if that's their attitude.

I agree that their system would crash but then that's because of their inability the past decade to have a working website and booking system. The new MDE site is plagued with the very same issues as the prior one. Year after year.

 

[MicroBeta]

I think at some point you need to deal with what is handed to you. Again, how many times can you ask before it is not asking but demanding?

Request #1 made before the trip.
Request #2 made at the front desk
Request #3 made in the form of an e-mail.

I think between 2 and 3 what the OP wanted went from a request to a demand.

Not that it makes a difference. Hopefully anyone reading this thread who was unclear now knows that requests are not always met. And if you have a few, list them in order of importance.

That's a bit of a stretch don't ya think; especially considering the front desk told her to check back to if there's anything available. IMHO, it's 2 requests not 3 request and even three wouldn't rise to the level of demand.

Mike

 

[snappy]

Regardless, your money, your vacation and your right to Ask.. I don’t think it’s whiney lol
Have a fabulous visit .. pixie dust ur way!

I agree! We all have a right to request. Best not to ask advice on how to go about asking on the Dis though.

 

[Disneylover99]

But how many times can you ask before it becomes a demand and not a request?

As long as you’re just asking, it’s never a demand.

 

[Huff]

I think at some point you need to deal with what is handed to you. Again, how many times can you ask before it is not asking but demanding?

What would you do if you booked at say a Hilton. Requested pool view, 1st floor, away from elevators and were told no problem at time of booking and agreed to the rate for such a room? Then when you got there they said sorry, its not available. Only room is 4th floor, facing parking lot, next to elevators, take it or leave it?

 

[snappy]

Maybe it’s just me, but I think it was smart to send an email to follow up the verbal request to be moved to another room at the front desk. Now the request is documented and a manager is aware. The fromt desk person might not have relayed the requests. I can’t see any harm done by sending an email.

 

[crzy4dsny]

Actually, no. The OP said, "Sitting in airport. Not arriving until 9 p.m. Got room ready notification. Not section requested..."


Not according to the thesaurus, though. A worn carpet is far more likely to be clean than filthy; and a brand new carpet can be filthy.

Actually...YES! Did you read the thread or just post blindly?


You ACTUALLY checked a thesaurus to see if a worn carpet is dirty? Seriously? And it told you a worn carpet is more likely to be clean, come on you can't be serious with this.

 

[kaytieeldr]

OP has already made her exit after being viciously badmouthed on this thread ("baby", "child", "temper tantrum", "throwing a fit", etc.) She'll probably never post on Disboards again.

Who can blame her? I'm thick-skinned & even I occasionally have to take breaks from the atmosphere on these boards.

When i started reading this thread this afternoon, she had 48/49 posts. Her count now is 58. I disagree that she might never post again.

This is how I see this thread. The OP asked a reasonable question. Then the usual suspects responded with their usual defense of WDW policy. Reiteration =/= defense. Like somehow all of WDW policies are perfect and never to be questioned. (i.e. you can ask at the front desk but that is it don't tell anyone else or don't ask at all because there is no guarantee) If everyone went through life that way nothing would ever change.
Then the OP at the request of someone on this thread returned to let us know what happened. Then those same Disney Defenders take what she said and twist it into something it was not. She only said she was disappointed. Somehow that becomes a temper tantrum, angry, pissed etc. None of which she said. She stated she sent an email to express her disappointment but didn't say who she sent it to Please reread her response where she states she sent the email to the manager (granted, not which manager.) or what she said exactly. And again, the usual suspects make baseless assumptions about OP's motives instead of seeing this for what it was.... a simple request for a room change. IMO, one request is simple; three chronological requests is extreme.

She is a customer of WDW. She didn't get what she wanted. She asked politely per her reports and I have no reason to believe otherwise. SHE DID ABSOLUTELY NOTHING WRONG! So can we take it down a notch.

Not providing the product that customers ask for isn't a good business model unless demand is so high that people will pay any price for whatever product Disney offers.

All that is guaranteed is a room at the level reserved. Anywhere. I have a friend who manages a chain hotel, and asked him about connecting rooms. He will absolutely assign connecting rooms - or any other reasonable request IF AVAILABLE. But neither he nor his property will create connecting rooms or change the carpet to grant a customer request.

If a room location or style is bookable, great.

 

[Disneylover99]

I think at some point you need to deal with what is handed to you. Again, how many times can you ask before it is not asking but demanding?

Request #1 made before the trip.
Request #2 made at the front desk
Request #3 made in the form of an e-mail.

I think between 2 and 3 what the OP wanted went from a request to a demand.

She made a request to change at the front desk. Her email expressed disappointment. Not that it should matter, but we don’t even know if she made another request in her email. Maybe she mentioned that she would try to come down to the front desk in the morning to request a room change. Who knows?

 

[kaytieeldr]

Maybe it’s just me, but I think it was smart to send an email to follow up the verbal request to be moved to another room at the front desk. Now the request is documented and a manager is aware. The fromt desk person might not have relayed the requests. I can’t see any harm done by sending an email.

The front desk would not have, and cannot reasonably be expected to, relay the/any request. This is why guests are advised to check the following day.

 

[kaytieeldr]

The problem is with the way Disney does business. They do not allow me to specify what section, floor, view etc. at time of booking like other hotels and resorts world wide do. This leads to the very issues being discussed. It is my opinion that yes, people should speak up in order to get Disney to listen and make changes to better meet what customers want. Failure to do so will make things worse over time, not better.

People have been making room requests for at least 20 years. It's unlikely Disney is going to change to meet what customers want.

 

[Huff]

All that is guaranteed is a room at the level reserved. Anywhere. I have a friend who manages a chain hotel, and asked him about connecting rooms. He will absolutely assign connecting rooms - or any other reasonable request IF AVAILABLE. But neither he nor his property will create connecting rooms or change the carpet to grant a customer request.

At almost all resorts worldwide I can request a particular building, a floor, a view, connecting or anything else I may want. If such is available at time of booking then its mine. Disney doesn't operate that way. Only a handful of selections are available such as standard, preferred, pool view etc. Anything else is a suggestion and Disney will not even look at those suggestions until a week prior to arrival. At other resorts if there are multiple buildings I can request exactly which one I want. If its available when I call I'll get it.

 

[MicroBeta]

Maybe it’s just me, but I think it was smart to send an email to follow up the verbal request to be moved to another room at the front desk. Now the request is documented and a manager is aware. The fromt desk person might not have relayed the requests. I can’t see any harm done by sending an email.

It's not just you. I completely agree. It is perfectly reasonable to follow up. Especially considering the front desk told her she could follow up.

It never hurts to ask. The worst they could say is no.

Mike

 

[Huff]

People have been making room requests for at least 20 years. It's unlikely Disney is going to change to meet what customers want.

I disagree. In recent years Disney has been limiting options, increasing prices and reducing incentive to stay on site. At the same time off-site resorts have been doing the exact opposite. On these forums is an increase in discontent with the changes Disney is making and more people talking about switching to off-site in the future. Time will tell.

 

[snappy]

The front desk would not have, and cannot reasonably be expected to, relay the/any request. This is why guests are advised to check the following day.

Even more reason to send an email. Heck, the front desk might have any suggested the email. We don’t know.

 

[lambdabeta]

I am aware room requests are not guaranteed. I nicely asked when we arrived and was told there was nothing. Arriving later is probably a factor. Was told we could check tomorrow for availability. I emailed when we got to our room and said I was disappointed and a manager called and said they’ll move us tomorrow while we’re out.

People need to realize that a request is just that, a request. There is no problem with asking for a different room location. But sending off an e-mail when you got exactly what you paid for is a bit like having a temper tantrum. I agree, if people keep having fits when their requests are not met they will just stop offering the ability to even make a request.

Not the way I am reading her post at all. To me it sounds like she is upset she didn't get the room location she requested, and instead of understanding and accepting what a request is, kept at them until she got what she wanted.

The adult equivalent of mommy mommy mommy mommy. Push until they placate you.

But how many times can you ask before it becomes a demand and not a request? That is the only reason I have even a small problem with what the OP did. They made a request, it was not met. They asked if something else was available, which is totally fine. Once they were told sorry, check the next day, that is where it should have stopped. Instead they went to their room and e-mailed the manager. To me that turns it from a request to a demand. Which I don't think is ok. Not politely persistent. It is demanding.

Just my opinion, which is all any of this is. Our opinions.

I think at some point you need to deal with what is handed to you. Again, how many times can you ask before it is not asking but demanding?

Request #1 made before the trip.
Request #2 made at the front desk
Request #3 made in the form of an e-mail.

I think between 2 and 3 what the OP wanted went from a request to a demand.

Not that it makes a difference. Hopefully anyone reading this thread who was unclear now knows that requests are not always met. And if you have a few, list them in order of importance.

I like the way you are now changing to you saw a small problem. That is not how you originally categorized it. Just to refresh your memory, you said she was throwing a temper tantrum(not a demand) then you said it was the equivalent of "mommy mommy mommy mommy. Push until they placate you."(sounds like a temper tantrum to me). You were not giving your opinion you were telling the OP she was a child throwing a temper tantrum there is a difference.

As far as this email is concerned you and katieelder keep saying she emailed a manager. She never said she emailed a manager only that she was contacted by one. She never described her email or said who she emailed. Again I don't think you understand what an opinion is. Saying she emailed a manager and then getting angry about it is not an opinion that is a JUDGEMENT. The tone and language in your posts are not opinions about the subject they are judgements about the OP and others who make requests.

Actually this thread is a lesson to those who don't get their request to keep asking because you might get it. WDW is a customer service company and that is just good customer service. Besides, most already know room requests are just that including the OP.

 

[Brett Wyman]

I disagree. In recent years Disney has been limiting options, increasing prices and reducing incentive to stay on site. At the same time off-site resorts have been doing the exact opposite..

Very true, but Disney rooms are continually booked to near max capacity quite frequently. Disney currently has no incentive to change this behavior

 

[_auroraborealis_]

At almost all resorts worldwide I can request a particular building, a floor, a view, connecting or anything else I may want. If such is available at time of booking then its mine. Disney doesn't operate that way. Only a handful of selections are available such as standard, preferred, pool view etc. Anything else is a suggestion and Disney will not even look at those suggestions until a week prior to arrival. At other resorts if there are multiple buildings I can request exactly which one I want. If its available when I call I'll get it.

You can stay at one of those. Disney does not feel they need to compete with those hoteliers.

 

[kaytieeldr]

That's a bit of a stretch don't ya think; especially considering the front desk told her to check back to if there's anything available. IMHO, it's 2 requests not 3 request and even three wouldn't rise to the level of demand.

Mike

She was told to check back the following day. Based on the timing of the posts, it appears she chose not to wait.

You ACTUALLY checked a thesaurus to see if a worn carpet is dirty?

Apologies for combining two unconnected thoughts in one paragraph.
https://www.thesaurus.com/browse/worn?s=t
https://www.thesaurus.com/browse/filthy