Did The Ap Rates Come Out Today (wed)?

[ECurto]

I didnt get a chance to call today. Did anybody else?

 

[C.Ann]

I thought you had a guaranteed 100% reliable source for this kind of info?

 

[dcgrumpy]

I thought you had a guaranteed 100% reliable source for this kind of info?

color me confused


won't your reliable, accredited, real estate agent, relatives, let you know, so you don't have to call every morning?

 

[ECurto]

color me confused


won't your reliable, accredited, real estate agent, relatives, let you know, so you don't have to call every morning?

If you read my thread instead of skimming you’d know...

#1. I posted this before my other post, and before I called my brother.
#2. My post even said he is not told until the day of, or day before tops, so as I don’t talk to him everyday i will continue to post these questions on here.


The key for you both... is to stop thinking everyone is out to get you... Im not... Disneys not... Not that im questioning your morals, but if you spent less time picking apart peoples informative posts, and more time educating yourself on the situation... you’d see your comments are ridiculous.

 

[ECurto]

Really? Well when i called to book for December I was not told that. And was told AP rates would be out by October 4th.

 

[cjsmom5]

Yesterday I got a call from Disney Guest Services/Exec Office regarding my lengthy letter on the Best Rate Program. The gal was wonderful and did an excellent job in answering my questions, being honest, and assuring me that others "up the line" would definitely "hear" my concerns and comments. Below is a quick summary of our discussion, as an FYI. What she told me, if you read between the lines, both agrees with and contradicts the information originally posted.

We talked for about 1/2 hour. Basically, what it came down to is this ...

1) Disney is saying that there will not be any new AP rates that come out other than through the BRP. But she said they originally said the 120 days wouldn't change and obviously it did -- since they just lowered it to 60 days.

2) She said they are being bombarded with emails and letters about the BRP. While she wouldn't specifically tell me their leaning she very much "implied" that there were many, many, many, many people upset and even MAD about the new BRP program. We talked about the fact that the non-refundable deposit is a hard pill to swollow -- especially 120 days out and even 60 days out especially in light of the current cancellation policy on the package and room only rates. I explained that there was a lot of concern that Disney is going to change the refund policy on both pac kages and room only. Again, she indicated that this seemed to be a common concern among MANY.

3) If a new AP rate were to come out those with ressies under the BRP would not automatically get that rate. They would have to call and have the new rate applied. She said that many, many, many people are voicing the opinion that they are VERY upset about this. We talked about the fact that I felt, as many on the boards also felt, that the lower rate should be automatically applied to a ressie that was in the BRP since the program was suppose to be the best AP rate available... She told me that lots of emails were also voicing this concern, too. And, she indicated that everyone should "stay tuned" as new policies, etc. seem to be coming forward quite rapidly when it comes to this program.

4) She was very sympathetic to my concerns and said that ALL emails, letters, calls are being documented and ALL info is being passed on up the line. She indicated that the 120 days was changed to 60 days out --- she assumed -- due to the enormous influx of correspondence from AP holders.

5) I explained my concern to her regarding the huge increase in price from last year's AP rate to this year for same time/same property.... and how I felt it was way too much of an increase for one year. I also told her that as a business, I understand they have every right to price their product as they see fit .... but that as I consumer I also have the option of no longer purchasing the product. We also talked about the fact that if Disney continues these increases that the "most loyal and fanatic" Disney AP holders, who often dramatically help their occupancy rates in the value season, may choose to alter their vacation spending habits and look to spend their money elsewhere. She said that they had also received many emails and letters stating just that.

Overall, she told me that, the official word from Disney is that they will not be offering any lower AP rates, but that I should "stay tuned" as things seem to change regularly. Also, that the NO BRP reservations would automatically receive a lower AP rate if it were offered -- that would still be handled how it was in the past by the ressie holder calling and having it applied to the reservation. But she also said, stay tuned ... as is evidenced by the fact that the booking changed from 120 to 60 days out... just a few days ago.

 

[EjandMD]

Wait, isn't this where someone chimes in and says that they are stockholders and are happy that Disney is fleecing the middle class?

Take it easy it's just a joke.

 

[Sammie]

Yesterday I got a call from Disney Guest Services/Exec Office regarding my lengthy letter on the Best Rate Program. The gal was wonderful and did an excellent job in answering my questions, being honest, and assuring me that others "up the line" would definitely "hear" my concerns and comments. Below is a quick summary of our discussion, as an FYI. What she told me, if you read between the lines, both agrees with and contradicts the information originally posted.

We talked for about 1/2 hour. Basically, what it came down to is this ...

1) Disney is saying that there will not be any new AP rates that come out other than through the BRP. But she said they originally said the 120 days wouldn't change and obviously it did -- since they just lowered it to 60 days.

2) She said they are being bombarded with emails and letters about the BRP. While she wouldn't specifically tell me their leaning she very much "implied" that there were many, many, many, many people upset and even MAD about the new BRP program. We talked about the fact that the non-refundable deposit is a hard pill to swollow -- especially 120 days out and even 60 days out especially in light of the current cancellation policy on the package and room only rates. I explained that there was a lot of concern that Disney is going to change the refund policy on both pac kages and room only. Again, she indicated that this seemed to be a common concern among MANY.

3) If a new AP rate were to come out those with ressies under the BRP would not automatically get that rate. They would have to call and have the new rate applied. She said that many, many, many people are voicing the opinion that they are VERY upset about this. We talked about the fact that I felt, as many on the boards also felt, that the lower rate should be automatically applied to a ressie that was in the BRP since the program was suppose to be the best AP rate available... She told me that lots of emails were also voicing this concern, too. And, she indicated that everyone should "stay tuned" as new policies, etc. seem to be coming forward quite rapidly when it comes to this program.

4) She was very sympathetic to my concerns and said that ALL emails, letters, calls are being documented and ALL info is being passed on up the line. She indicated that the 120 days was changed to 60 days out --- she assumed -- due to the enormous influx of correspondence from AP holders.

5) I explained my concern to her regarding the huge increase in price from last year's AP rate to this year for same time/same property.... and how I felt it was way too much of an increase for one year. I also told her that as a business, I understand they have every right to price their product as they see fit .... but that as I consumer I also have the option of no longer purchasing the product. We also talked about the fact that if Disney continues these increases that the "most loyal and fanatic" Disney AP holders, who often dramatically help their occupancy rates in the value season, may choose to alter their vacation spending habits and look to spend their money elsewhere. She said that they had also received many emails and letters stating just that.

Overall, she told me that, the official word from Disney is that they will not be offering any lower AP rates, but that I should "stay tuned" as things seem to change regularly. Also, that the NO BRP reservations would automatically receive a lower AP rate if it were offered -- that would still be handled how it was in the past by the ressie holder calling and having it applied to the reservation. But she also said, stay tuned ... as is evidenced by the fact that the booking changed from 120 to 60 days out... just a few days ago.

Thanks for the info and I appreciate the fact that instead of just coming here and whining about the Best Rate plan you took a positive action and voiced your concerns to those that have the power to change things.

I do have to wonder how many that do not like the Best Rate plan or parts of it, have actually contacted Disney to let them know.

 

[cjsmom5]

I have always been of the philosophy that if you are not satisfied with something you need to let the "provider of the service" know of your dissatisfaction. That way they at least know how I feel. It is then up to them to do what they will with the information. And, then my choice on whether I choose to continue to purchase services from that provider. Many times management is very receptive to suggestions, comments, and concerns.

From my conversation with Disney, it seems that many are voicing their opinions -- so that is good. I just feel sorry for the Disney folks who deliver one message and then the message changes the next day. I truly got the impression that many Disney "messengers" were also frustrated but are not in a position to do more than pass on the information.

 

[A Mickeyfan]

Thanks for the info and I appreciate the fact that instead of just coming here and whining about the Best Rate plan you took a positive action and voiced your concerns to those that have the power to change things.

I do have to wonder how many that do not like the Best Rate plan or parts of it, have actually contacted Disney to let them know.

I did, I emailed them.. I got the standart response back about it being an automatic response & they will get back to me etc... that was a few weeks ago & they never did get back to me

 

[cjsmom5]

It took them about three weeks to get back to me. I wrote a letter and sent it "snail mail" so I didn't get the response. But, it did take longer for them to get back to me this time, than in the past. The Disney person I talked with indicated that they had been receiving a lot of comments so it may take them longer. In the past, though, when I did email, I got the same response and then they followed up with a call. So, hopefully they will call you. Keep us posted. I will be curious as to their response ... as the CM told me "stay tuned."

 

[DeeDeeDis]

Thanks cjsmom5

appreciate your sharing the information you received.

I have spoken to a few cms (the first before I utilized the program), two emails (the first was a basic standard reply) and have not heard concerning my second email and I just got off the phone with another cm not 5 minutes ago who informed me that the CM's had no access to the BRP - its an online program - they can't do anything with it or answer my questions.

cjs could you please pm me with the address of who you wrote to.

thanks again

 

[Disney Dee]

Lets watch it here, unless you want the thread closed, thank you

 

[A Mickeyfan]

It took them about three weeks to get back to me. I wrote a letter and sent it "snail mail" so I didn't get the response. But, it did take longer for them to get back to me this time, than in the past. The Disney person I talked with indicated that they had been receiving a lot of comments so it may take them longer. In the past, though, when I did email, I got the same response and then they followed up with a call. So, hopefully they will call you. Keep us posted. I will be curious as to their response ... as the CM told me "stay tuned."

Will do if I hear from them....

 

[Minnie's Mate]

"I do have to wonder how many that do not like the Best Rate plan or parts of it, have actually contacted Disney to let them know."

...
2) She said they are being bombarded with emails and letters about the BRP. While she wouldn't specifically tell me their leaning she very much "implied" that there were many, many, many, many people upset and even MAD about the new BRP program...

Sounds like a lot of people have. I know I sent an e-mail earlier this week and have received the automated response that someone will get back to me when they have the time.