I enjoy planning and am much quicker than I was back in 1989 but there's no way I could plan a trip in half an hour! It took me three hours to sign up for Magical Express earlier this week.
From my PTR:
A Not So Magical Morning
Just spent the last three hours or so trying to sign up for Magical Express
10:00 AM
Called WDW to link my Hotwire reservation, on hold for 27 minutes, told tough nuts, call Hotwire. I was also told (after a second fairly lengthy hold) that removing 8 days from my September Free Dining ticket would void all of my September FastPasses in spite of my recent AP purchase. This is contrary to what I was told by several very knowledgeable Dissers. Gave up, will sort the ticket thing out later.
10:50 AM
Called Hotwire, participated in a fruitless journey through their automated system, gave up and googled "Hotwire speak to a human". Called new phone number and they gave me a confirmation number.
11:10 AM
Called WDW back. Only 20 minutes on hold this time. My hard-won Hotwire number is a no go. The guy on the other end was pretty darn unsympathetic too. Every CM that I spoke to this morning used the words "third party reservation" in tones usually reserved for phrases like "virulently contagious venereal disease".
11:40
Called Hotwire, spoke to the fabulous Caroline who actually found an actual real, totally valid confirmation number. Of everyone I spoke with (including WDW) she seemed to be the only one who actually knew what I was talking about. She even stayed on the phone with me while I linked my reservations online. I seriously almost cried. Caroline at Hotwire deserves a raise!
12:00
Called WDW to reserve Magical Express, 12 minutes on hold only to be told that I have no resort reservation in the system even though I can see it on my
MDE page right there in front of me. Put on hold again, put on hold for a loooong time before being told I would be transferred to someone. Don't know whom because the phone beeped three times then disconnected.
12:30
I'm seriously spitting nails by now and can't bear the thought of navigating the WDW automated system yet again. Googled Magical Express. First number I tried was only for the lucky people who already have a DME reservation. On the plus side, they didn't put me on hold before not helping or hanging up on me.
12:35
Called the second number (407-939-1936), on hold for a few and then, finally, finally was able to make my DME reservation. My resort reservation had finally shown up, oh, happy day!
It's now after 1:00 PM-that's three hours, a great deal of it spent on hold with Disney. I'm seriously considering cancelling my Pirates of the Caribbean FastPass. Forget Small World I never want to hear that song, ever again!
Still, did I mention that I'm going to Disney World? Yo Ho!