Did anyone have a problem getting the giftcard at check in?

[flakypuff]

My DS just check in at the Pop.
He didnt get the 300. for booking the package. He was told
that unless it is noted on the reservation he cant get it...
I am so confused... Can someone help?

 

[cm8]

hi!! Do you know if he selected the gift card offer? I have read where several people thought that they were getting the gift card at check in and then were told that they were not eligible. I hope it works out for him, but I am not sure that they will give him the offer.

 

[Claire&TheBoys]

You had to book the particular package deal with a discount code to get the giftcard. It's not automatic. If your son just made a regular room-only or package reservation and didn't give the code or specify that he wanted the giftcard package, it was not booked as such. His reservation confirmation should have listed it as included in the package. If he made the reservation online, he had to book it through a special tab and prompt. Disney always defaults to the no-discount-full-price package; the giftcard promotion and others are limited in number, so not everyone gets it. Unfortunately, if he didn't book it with the code or correctly on the website, there's really nothing he can do. Sorry. If he thinks he did it correctly and has a copy of a confirmation from his email that lists the promotion, he can take it up with the manager. Hope he has a wonderful vacation anyway.

 

[flakypuff]

Thanks guys. I was the one who booked it. The person on the phone did use a code...but I dont know the code. They had to send the info packet 3 times because of errors with the names. I have one of those packets here. I called and to be honest the women at the pop wasnt so sweet She said she has to check the code on the packet info...in the morning. I took notes as to everything when I booked it...all that would come with the package. Including the 300. giftcard...but how do I tell where that code is listed on my confirmation

 

[Claire&TheBoys]

Actually, you weren't talking to a woman *at* Pop. There's a main "Guest Relations" number; even calls made to the phone numbers given as the Resort numbers are routed there to free up Cast Members for check-ins. They answer as though you've called the resort, but you haven't.

At any rate, go through every document you have, especially the very first bit of correspondance you received. It is possible that if you had problems with the reservation, along the way the code was dropped. I don't know exactly what the giftcard package code was, but you'll be looking for a 3-letter code like AFY or FHN or something. The title of the package should indicate the promotion it was booked under.

Good luck!

 

[zoie101]

Here is some pixie dust for u!
hope it works out

 

[poohfriend]

seems like you should be able to ask them to look it up (by listening to the phone calls that may be recorded for quality service and training purposes)...Disney may have made a mistake booking...phone rep put in wrong code...

I'd make sure your son didn't get some sort of discount. if he paid full price Disney may still turn around and help you. Keep calling...ask to speak to a supervisor.

 

[maggiew]

I just checked on the Disney website and the gift card offer was code QGX .

I have never done a gift card deal, but every package that I have gotten, on the confirmation page you get, it lists all of the things you get with the package. Like Planet Hollywood $15, luggage tags, etc. Check on there to see if the gift card is mentioned.

I hope he ends up getting it!!!

Maggie

 

[jessandtwo]

A couple weeks back there were a few posts on the Resort board about people not getting their gift card. You might do a disboard search and see if you can find those posts.

 

[mlittig]

My gift card was listed on the bottom of my reservation where it lists all the things included in your reservation like the arcade card, the mini golf pass and so on It mentions that the gift card will be given at check in I will make sure I bring a copy of my reservation for when I check in

 

[a1tinkfans]

OP: my only suggestion would be to try and get this resolved WHILE he is on property, it would likely be near impossible once he leaves. Call first thing and don't wait for them to contact you, As previously mentioned you are speaking to CMS at a call center, not at the resort!!!
Good Luck, let us know how you did....

I have seen this several times, which does not Look good for DIsney........talk about frustrating.

 

[rjvose17]

I just got off the phone with the Disney Travel people. After being bounced around for 40 mins I finally got a person to try and help me with a similar situation. My in-laws just went Feb 5 thru 12th, and stayed at the Coronado springs resort. They never recieved the gift cards. I called and asked the Disney travel and they told me because it was done "ala cart" not all together as a package they didn't qualify. The QGX code did work, apparently when they booked it they didn't confirm that code so that's another reason why they didn't get the cards. It's frustrating and misleading for people. I love disney and am sorry to say im disapointed in all the run around for this so-called offer.

 

[flakypuff]

YUP...8 people later...I lost out on hte offer too.