Denied Accommodation with DAS told to speak to cast member at every ride to ask for accommodation

[lanejudy]

she has to ask for accommodation based for her issues at each que, but if she is not discussing her issues with each CM than how will they know what accommodation she needs

"Ask for accommodations based on her issues" is because depending on her needs there may be some queues where she doesn't need accommodation. For example, a person needing to wait in the shade doesn't need accommodation for an indoor queue. So she only needs to ask at the queues where she has a need.

How does this work as a solo guest ? She does not have a party to wait or remain in the que.

The CM will inform her. There are reports scattered throughout THIS THREAD but may be hard to find. She may be directed to the LL, she may be issued a manual "return time" like a person with a wheelchair is given at a non-accessible queue, she may be given a lanyard, etc. It will depend on how that attraction is set-up.

 

[gottalovepluto]

.But she might want to try another video interview for DAS. I would hope they gave her a reason she was denied, and perhaps in the heat of the moment she didnt have a response. Apparently you both have reasons she qualifies for DAS, maybe a note from her treating doctor would help? I would go back and try again with the knowledge you gained from the first attempt.

Do NOT do this if she has nothing different to say. Disney tracks how many times you call because early on people kept just calling over and over and over.

And definitely no Doctor’s note. Disney will not look at it nor consider anything stated from it.

 

[lanejudy]

Thank you for the more complete explanation. I think you have gotten good suggestions on how to address the accommodation at each ride issue...I think CM in general are there to help and will do what they can. She may not be able to enter and re-enter a line, but sounds like they do put people in shorter lines at specific times (like the lightening lane). I brought up my mobility experience not as a literal comparison but as an example of how one can go about getting help.

But she might want to try another video interview for DAS. I would hope they gave her a reason she was denied, and perhaps in the heat of the moment she didnt have a response. Apparently you both have reasons she qualifies for DAS, maybe a note from her treating doctor would help? I would go back and try again with the knowledge you gained from the first attempt.

With all due respect... I get the impression from your posts that you are not at all aware of the changes made to DAS recently or the new accommodations. DAS is very strictly controlled now, very few people qualify including many who have used it in the past. A doctor's note does nothing and will not be looked at. People are strongly discouraged from "try[ing] another video interview for DAS" and is unlikely to result in approval absent a very compelling reason why DAS was improperly denied.

A thread for your perusal when you have free time:
https://www.disboards.com/threads/das-changes-coming-wdw-may-20-dl-june-18-2024.3943880/

 

[Aladora]

Her confusion and mine is that the CM on the DAS line indicated that she has to ask for accommodation for her issues at each que, but if she is not discussing her issues with each CM as others have indicated, than how will they know what accommodation she needs for each architecturally different ride ?

I think part of the confusion is the use of the word "issues"

I am pretty sure what the CM meant by "issues" is "what problem occurs when waiting in a stand by line" instead of "what is the medical reason for the problem occurring".

To make up a completely fake example so people cannot use the phrasing when talking to CMs: my son is colour blind and he cannot handle loud noises.

So, check out this sentence:

His issue was with loud noises and the issue that caused this was his colour blindness. (Again, TOTALLY FAKE and obviously absurd)

And then this one:
He has a problem with loud noises and this is a result of his colour blindness.

Change the word "issue" in both cases and it becomes clear what the meanings are. In fact, I know that CMs used to ask us what our son's problem with waiting in the stand by line was and not what issues he had with it.

Your friend should be asking for accommodations at the attractions she needs them for and let the CM at the ride know what problem she has with waiting in the stand by queue. She does not have to go into detail about what causes the problem, only that there is one.

Make sense or clear as mud?

 

[OurBigTrip]

BELOW IS FROM DISNEY's WEBSITE


"There may be times when a Guest must briefly step out of the standby queue and then rejoin their party. Every attraction has a defined process to support this option based on a person’s disability while the rest of the party remains in the queue."

How does this work as a solo guest ? She does not have a party to wait or remain in the que.

Also above explanation form Disney, it states it is based on the person's disability (hers is not visible), so we are back to her having to explain or as another suggested flashcards (better idea than the verbal) with her disability in writing to every CM on every ride. Terribly intrusive.

She just has to tell the CM that she has a disability that makes it difficult for her to wait in lines, she might have to leave the line, and they’ll tell her what she needs to do . No need to discuss her disability.