Delta just changed my flight to a later time/problem for me

[Charleyann]

Are there other flights you can choose from?

At least one person said the airline has to rebook you for travel the same day.

Also under some circumstances, if you miss a connection and it is the alst flight of the day the airline will put you up ina hottel.

There are no other flights. I think it will be my last time on Delta. The yscrewed us last year and asked for another chance. Gave us 150.00 travel vochers and apologetic letter explaining that Washington Aviation department, we can contact because by law they are required to have planes accessible and to provide assistance....something that did not happen! Infact I was asked by an employee for a money for pushing my wheelchair child through security!

I didn't know any better, because I had never flown on US airplanes. Where we live it is Air Canada or now Delta, just added a little over a year ago.

This time, I filing complaint with the Aviation Department.......


Charleyann

 

[CarolA]

Not Delta but Spirit changed my flight from 6:00 am to 3:05pm and they were nonrefundable tickets. I called and was told they would cancel and give me vouchers, I was very upset. The reservation person helping me said that she would send it over to accounting and possible give me a refund. She said because they were the ones that changed the flight times so drastically (5 or more hours on both sides) I should have no problem getting my money back, but I am still patiently waiting on a reply. We are driving from Atlanta now and are adding an extra night to the front side to make up for the drive time. It still is coming out way cheaper even with round trip for four at $500 total. I hope that they work it out for you, but I would definatly call back and ask to speak to a supervisor.

You may be out of luck...Sprint is living up to thier side of the deal...

If you read their conditions of carriage, its pretty evident they don't give refunds often.

http://www.spiritair.com/welcome.aspx?pg=contractcarriage#REFUNDS

I take that back.. The conditions of carriage do say you qualify for a refund, but I would stay on them about it. (Patience is not a virtue here!)

 

[welovedis]

and I mean HATE them. I have to say the flights are always cheaper than the other airlines. We are using up some free miles we had . I will not use them again as they really have some issues with the way they handle the flights with my son and his wheelchair.
I agree with the previous poster that we look for the cheapest flights. I do and if it were just me flying I would not mind the changes but they keep switching my seats and I have a handicapped son and a 3 year old both of who can't sit in a seat with an emergency exit or in front of or behind an emergency row. They also can not sit withour and adult with them. We have it on the reservation that we are traveling with a wheelchair and will need help boardiing but with every change they change the seats and we have to start from square one. I just would like someone to email me the information about changes and please read the original reservations...thats it.

That's interesting about your experience w/Delta fares, I have always found them to be at least 25% higher than either Airtran (out of ROC) or SWA (out of BUF). I always check every airline before booking tixs and I'm one of those who watches airfares like a hawk & haven't ever come across a cheaper Delta fare.

 

[D L and K's Mom]

The flight was more $ but we had vouchers for quite a bit of the ticket price because of our last flight. This is it though. It is too much trouble to keep making new seat assignments and new flights. We paid $ for a direct flight and then it was taken off the schedule and we were not allowed to get the $ back that plus all the changes. I will not fly DELTA again.
CharleyAnn did you have a problem with a lift? Was there one there waiting for you? Did they use is correctly? I am just curious as we ran into a big problem when we got to ATLANTA. There was no jetway. We were left on the plane and there was no way to get DS off...it was BADDDDDD. I did send a letter of complaint to the airline and the Federal Aviation Dept (I think that is who it was) We did get a letter back saying they would investigate.

 

[seashoreCM]

There was no jetway. We were left on the plane and there was no way to get DS off....

They are definitely not going to move the plane to the hangar let alone load it up for the next trip while leaving DS (in wheelchair?) on board! The F/A's can ask for money to bring DS down but you don't have to give them any.

(OT: Recent news article: Someone out of a huge crowd boarded an empty subway train by jumping between cars rather than wait for the doors to open and what really happened was that the train did not take anyone else on board but instead went out of service.)

And I'm sure that if you missed a connection because of this, it would be a "schedule irregularity" and not "force majeure" (the latter exuses the airline from many amenities due the passenger).

OT: As far as a 30 minute connection in Boston to continue on to Canada, this stresses the importance of booking the entire itinerary on one ticket even though it may cost more. Separate ticketing for north of Boston vs. south of Boston (or any other connecting city) leaves you open to forfeiting the continuing flight if you miss the connection as it is no longer classified as a missed connection. No travel agent should ever arbitrarily book an A to C itinerary connecting at B as two tickets A to B and B to C.

 

[NotUrsula]

Charlyann, please note the link in my post above. That is the text of the regulations that apply under the US Air Carrier Access Act. (Note that the ADA [the Americans with Disabilities Act] does not apply on board aircraft; the ACAA applies onboard.) Again, it is usually a good idea to print out and carry those regulations with you for reference.

If you feel that a US-based airline has failed to provide the accomodations described in 14 CFR 382, documented complaints should be sent to:

Aviation Consumer Protection Division
U.S. Department of Transportation
400 Seventh Street, S.W.
Room 4107, C-75
Washington, D.C. 20590

www.dot.gov/airconsumer
(202) 366-2220 (voice)
(202) 366-0511 (TTY)

In the US, the employees who are available to push wheelchairs in the airport are usually employed by the airport rather than the airlines, and they normally are hired at minimum wage with the expectation that they will be tipped for their services. Money given to them is not an airline fee, but a personal gratuity.

 

[Charleyann]

And he dumped me off by a curb with a child in a wheelchair, four peices of luggage by myself to get on a bus, to take us around the other side of the Boston Airport to board another plane! We had specifically ask for assistance, which never came. Instead this man was waiiting with a wheelchair. I thought he was a Delta employee. He took our money and dumped us. IT was a bad reflection on Delta and their lack of service. Coming home, I requested assistance again. Delta called someone and they came and had the nerve to ask why I could push him myself or get someone else to push! No matter how little they are paid it is their job and they need to perform it!

Howsad they take advantage of the disabled!

Charleyann

 

[NotUrsula]

I'm sorry you felt dumped, but what happened doesn't surprise me. Many times the attendants are not allowed to leave the terminal they are assigned to. Of course, the employee should have explained that to you if that was the case, but it really wouldn't surprise me if he didn't. I don't think that he was necessarily taking advantage of a disability by expecting his usual pay for the service he rendered, though certainly if he was snarky about it he would have been well-served if you had stiffed him.

Unfortunately, you probably would have encountered the same situation regardless of what airline you were flying with. I don't fly through there often enough to confirm it myself, but I've been told by many people that Logan tends to have a problem with surly employees at times.

For future reference, according to MassPort's website, there is a special MassPort van service that is set up for disabled passengers, you might want to call them before your next flight through Logan, to see if you can take advantage of that service, as opposed to the regular wheelchair attendants. http://www.massport.com/logan/airpo_adase.html I'm guessing that using the van isn't quick, though; I think it would be wise to allow extra time if you'll need to use it.

 

[Devil_Dog99]

And he dumped me off by a curb with a child in a wheelchair, four peices of luggage by myself to get on a bus, to take us around the other side of the Boston Airport to board another plane! We had specifically ask for assistance, which never came. Instead this man was waiiting with a wheelchair. I thought he was a Delta employee. He took our money and dumped us. IT was a bad reflection on Delta and their lack of service. Coming home, I requested assistance again. Delta called someone and they came and had the nerve to ask why I could push him myself or get someone else to push! No matter how little they are paid it is their job and they need to perform it!

Howsad they take advantage of the disabled!

Charleyann

It may not have been a Delta employee, rather it may have been a Massport (the people that run Logan Airport). That being said, it was horrendous service, but take it from a Boston native, massport's on the ground people have never really been known for top notch customer service. I'm sorry that happened to you. From what you said, sounds like you had to go from Terminal A (Delta) to Terminal C (Air Canada). Might I suggest next time you fly through Boston like that contact Massport themself. Maybe they have procedures in place to assist. I know the gentlemen with the wheelchair should have known this, but as I said before, these folks don't seem to give a darn, IMO.

For the OP and Charleyann - I am a Delta FF but I use Northwest on occaision (they are a Skyteam partner with Delta). I have noticed on their website that they reserve seats for wheelchair passengers. I say wheelchair because I inquired about them for a trip I was taking with my father. He has mobility issues and these seats would have been perfect for him. NWA customer service informed me these seats are reserved for passengers who use wheelchairs. These seats are in the front of the coach cabin, and come with a companion seat. You may want to check them out as an alternative for future travel. Hopefully other airlines will follow suit as it seems like a practical alternative for people in your situations.

It seems one airline is making inroads in reserving seats for