Decline in levels of service and cleanliness

[minnie61650]

I think Disney is starting to play catch up with the refurbishments of their resorts. If a room is worn or furniture is not in great shape that room should be pulled from inventory and receive at a least a soft refurbish.
There is no excuse for sheets that have holes or stains in them or towels with holes either.

I am hoping Disney is starting to take customer satisfaction a little more seriously.

All Star Music has started a new pilot program.

Music has added games and contests by the pool in the afternoon and has movies by the pool at 9 PM.

----------------------------------------------------------------------
From this website:

http://www.mouseplanet.com/articles.php?art=wd070618mg

As we noted on last week's MousePlanetWatch news podcast, We've gotten a couple of reports about the "something special" that we were told to keep our eyes out for at All-Star Music and Yacht & Beach Club. At All-Star Music, we've heard that folks have found karaoke sessions for dance parties near the pools, a nightly movie by the Calypso pool and in increase of staff to make it easier for guests to find assistance. ......

----------------------------------------------------

I've stayed at all of the All Stars as well as Pop Century, with my most recent stay being at All Stars Music. I just returned home 3 days ago. I had stayed there before for one night and didn't even look at the resort, I drove straight to my room and stayed there until it was time to leave the next day. So I decided to try it for a longer stay this time and I'm so glad I did! This is the sweetest little resort!

I liked all of them but I think this one is now my favorite and if I had kids, well, there is tons for them to do here! Every day is full of activities. When you check in they give you a sheet listing all of them for the week. It seemed that most took place at the Calypso pool. Some of them were a nightly movie, daily bingo games (cost 1.00 per card), one day I came back in the afternoon and they were line dancing at the pool, they also had nightly dance parties before the movie, one day they had karaoke, there was a jump rope contest and a treasure hunt just to name a few.

I also fell in love with the theming at this resort. Calypso definitely has a Caribbean flare to it, this section is kind of noisy because of the pool but it is closest to the main building. Jazz has a tranquil New Orleans Square feel with it's beautiful fountain and wrought iron. Broadway transports you to the streets of New York (literally, Wall Street & Broadway) and has a Central Park inspired area as well. Rock Inn is loud as far as decor goes but it's got the 50's vibe down pat. Country Fair seemed the quietest to me, it was all the way in the back of the resort and had a large, wooden fenced in area with picnic tables. Loved the giant cowgirl boots on the buildings here. Other than the Calypso area though the whole place was pretty tranquil.

For those who have kids that are easily distracted during meals, the food court here has a large tv set up in the very back of the seating area that shows cartoons that might help keep them focused while you are eating.

The newly remodeled rooms are great too! The decor is a lot less cartoony than it used to be. I love that they've added curved shower rods to the bathrooms and they also give you soap and shampoo/conditioner now, which the values never did before. That doesn't really matter to me but it does to some.

I was treated very well at this resort, I'm not going to say everyone will get this but when I got to my room there was a Mickey head towel "animal" on one of the beds for me. When I arrived back that night from the parks I had a call from the gentleman who checked me in saying that if there was anything he could do to make my stay more enjoyable to please let him know. When I came back to my room the next afternoon I had a call waiting from the manager of the resort telling me he hoped I enjoyed my stay and if I needed anything to let him know. There was also a little card on my pillow from the housekeeping staff that said a little birdie told them I was leaving and they hoped that all my dreams came true. All of that really made a good impression on me, never got anything close to that at any other resort I've stayed in, not even the deluxes. Like I said, that might not happen for everyone but it was really nice.

and this......

DH and I just got back on Thursday. I had booked a preferred room for the first time, and it was just perfect for us....away from the pool, quiet, but a stones throw from both the Food Court building and the pool itself.

The rooms were light and cheery, clean and neat the entire time. I really like the colours of the room, and the draw curtain in the sink area. The only problem (not for me, but had my early 20's daughter been with us...) was the lighting over the sink was not bright. Luckily, I don't do makeup when I'm at Disney (or many other times, either!)

Everyone that we met was friendly, and eager to make our stay pleasant. We got calls from the manager and the CM who checked us in. As we walked the grounds (as beautiful as I had remembered), CM's greeted us with enthusiasm and cheerfulness.

If you have kidlets, the happenings at the pool all day and evening would be a great way to spend a non-park day.

All in all, this was a great trip for us. I hope yours goes well, too!

What I found really interesting in both of these reviews was the fact that both CM who checked the guest in and the resort manager both placed calls to the guestroom.

I think that extra effort helps a guest feel better about the customer service at "their" resort.

JMHO

 

[speedyf]

IMHO the worst thing is the price of meals -- 2-3 times what I'd pay for a comparable meal at home. Since we are campers at Fort Wilderness we avoid that ripoff except for a couple of meals out. But I pay 2-3 times for a camp site at FW that I'd expect to pay for a comparable camping site anywhere else, and for lesser quality.....

Don't get me wrong - I still love to visit WDW. The magic will always be there. But I don't like having to pay WDW's prices to share in it while not receiving the level of service I feel I've paid for.

I agree that the value is not what it once was. For me, it is the "value" hotels that were supposed to be affordable for families, but are now around or over $100 per night most of the year.

As for the ticket...well, it depends on how long you visit. Sure...I think that $75 is high for one day at Disney. I also think that $70 for a New Orleans Saints ticket to watch a football team play for 3 hours is high as well. I also think that paying $60 to watch a band play a concert for a few hours is high as well. Of course, if I go to Disney for 7 days and pay about $230 for a base ticket, then I'm only paying around $33 per day....which is equivalent to Six Flags or any other theme park. I would venture to say that I get a little more entertainment punch for my dollar at $33 per day at Disney as opposed to $33 per day at Six Flags....but, that's just my family's opinion.

And...yes, the food is somewhat expensive....depending on what you eat and depending on what you compare it to. Compare it to Six Flags or any other theme park....compare it to what you pay for popcorn and candy at a movie theater....what's the difference?

Two burgers with fries at Pecos Bill and 1 large drink (which is usually enough for 2 adults to share) runs around $14 before tax. If I go to McDonald's and get 2 combos, I'll probably pay around $10 to $11. I don't think that's too far out of line and I would probably choose a burger and fries from Disney over a combo from McDonald's....but, that's just my opinion. Of course, there are many options including bringing your own food or going offsite.

I think alot of people complain about the price of food at Disney because they compare it to what they spend on food at home during a typical week...yet, most people are not eating out 3 meals a day for a week. So...if I would eat out for breakfast, lunch, and supper every day here at home for a week...I would probably spend close to the same as I would spend at Disney for a week (give or take a few dollars).

My line is drawn at paying $100 for a value resort. Some people that are used to paying over $100 per night may think this is a value, but I don't. So...if I can't get a discount (which I have been lucky enough to get one every visit since 2004), then I'll stay offsite.....no big deal.

Like many of you have previously posted....if I don't think I'm getting the value I should be getting for my money, then I'll take my hotel dollars offsite.

Speed

 

[DancingBear]

I agree that the 7-day pass is a good deal at WDW, but to compare apples to apples, you can get an entire season pass at Six Flags for $70. Not that I'd want to spend 7 days or more at Six Flags.

 

[minnie61650]

.......... Since we are campers at Fort Wilderness we avoid that ripoff except for a couple of meals out. But I pay 2-3 times for a camp site at FW that I'd expect to pay for a comparable camping site anywhere else, and for lesser quality. ......

I understand where you are coming from.
My DH hubby will often tell the story of we when stayed 4 nights with our 2 oldest children (before the other two were born) and we stayed at the Disney FW campgrounds in our RV. The year was 1976.
The cost for the site was $34 a night.
The cost at most of the campgrounds in Florida with the same hookups at that time was $10-$14 a night.
My DH checked in at the front desk at FW and when he came back he told me how mad the man in front of him became when he asked about tent camping.
The guy yelled at the CM and said he was not going to pay $14 just to pitch a tent!

Yes, I hate to tell you this,but Disney was expensive from the very beginning.
Just my 2 cents

 

[EUROPACL]

Yes, I hate to tell you this,but Disney was expensive from the very beginning.
Just my 2 cents

...and you've missed the point again.

 

[minnie61650]

...and you've missed the point again.

Ok. In all fairness I guess you felt the point was" But I don't like having to pay WDW's prices to share in it while not receiving the level of service I feel I've paid for."

And yes CCIntrigue did make a point about that part of his/her post.

However, I was just making a point that Disney has been expensive from the very beginning.
Are you saying my point is invalid and it does not count ?

 

[Another Voice]

The point is that back in the Evil Days of Olde, it was expensive but you got a lot for the money. You got the nicest campground in Florida, there was steam train to take you around the facilty, not only did it have pools and beaches you could swim in - it had a one-of-a-kind water park as well! And it was staffed by helpful, well-paid, friendly staff

Today - the water is toxic, the water park is filled with rats and snakes, the train rusts in a warehouse, the busses are more crowded than New York City's and the staff is living off food stamps and they show it.

It's not the price that's important, it's the value.

 

[minnie61650]

The point is that back in the Evil Days of Olde, it was expensive but you got a lot for the money. You got the nicest campground in Florida, there was steam train to take you around the facilty, not only did it have pools and beaches you could swim in - it had a one-of-a-kind water park as well! And it was staffed by helpful, well-paid, friendly staff

Today - the water is toxic, the water park is filled with rats and snakes, the train rusts in a warehouse, the busses are more crowded than New York City's and the staff is living off food stamps and they show it.

It's not the price that's important, it's the value.

I agree.

 

[Goofy4WDW1964]

Whenever I would attend a class on customer service, the first company that came up as an example was Disney. The last several years, Disney doesn't even get mentioned any more.

And, here is just one small example why. When my wife and I went to Chicago, we had reservations at Hotel71. It is a nice hotel downtown, but nothing fancy. When we got to our room, it was full of roll away beds and stacks of towels. It was a room that they were using for storage. We called down to the front desk to let them know. They came right up to us and showed us to a new room. They moved us to a suite facing the river. I didn't ask for them to do it, I didn't expect for them to do it. They just did it.

Last year I was back in Chicago for a conference. I got in at 10:00 at night. When I tried to check in, they did not have my reservation. Luckily, I had my confirmation sheet printed out. They apologized for the problem and gave me my room key. They put me in a tower room, two floors from the top with a view of Lake Michigan and Navy Pier. Again, I didn't ask for that or expect it. They just did it.

Last June, we take our eleventh trip to WDW. We were staying at SSR. We get there to check in and there is an upset gentleman in front of me. He had booked a 1 bedroom through a travel agent and there were five people in his group. Only 4 can go in a 1 bedroom. Not Disney's fault, they didn't make the error. But, for 30 minutes, while I am waiting to check in as well, all the desk clerk would say to the guy was that Disney didn't make the reservation and he can't have 5 people in a 1 bedroom. When customer service was a concern for Disney, this gentleman would have been taken aside and they would have figured out a solution - perhaps seeing if there was another room at another resort that could accomodate them, even though they did not make the mistake. Because the mistake that they did make was leaving me standing there, late at night, with my tired family waiting on me, for 30 minutes to be checked in.

Now, when I finally do get to check in, I am given a room. We drive to our building, each of us grabs a bag to carry in, and we open up our door to a room that has not been cleaned yet. This is 10:00pm. I call down to the front desk. I was told to come back to the desk and they would assign another room. I walk all the way back down there, they do apologize, give me another key, and I walk back to my waiting family. Now, i didn't expect an upgrade. But, I would have appreciated that they had come to me instead of me having to walk to them. I would have even appreciated an offer for a ride back to my new room. The only thing I got was an "I'm sorry", and a pretty lame one at that.

When we went to WDW in 1999, we stayed at CBR. We were put in Trinidad South. On the third night (we were there for 8 days that year) we were coming back from the Magic Kingdom after the park closed and my wife and I started talking about how we didn't like the location of our room. So, I had her drop me at the Custom House and she and our son went back to our room. I explained that we didn't like the location of our room and wondered if we could move to a different room the next day for the rest of our trip. They moved us that night. And, when I say they moved us, I mean they sent someone down to our room to get our luggage and take it to another room that very night. They even offered me a ride back to my room. They didn't charge us anything extra even though we technically had two rooms that night. And, this wasn't even a response to something they did wrong. We just didn't care for the location our room was at.

Now, even though they are not all identical situations, they are fairly similar. Can you see the difference in the service?

I have always justified the higher cost of Disney because of the level of service that we have received. I can't do that any more.

 

[minnie61650]

I do remember that I thought I got more value for my money back in the 70's.

However,there were not as many choices back in the "Evil Days of Olde."

The park (Park as in 1 since there was only 1 park in the 70's) may have been cleaner in the 70's but there were fewer choices.
And I agree we should still expect clean parks ans good service and not have to give that up. We should not have to give up fot the other.

In the 70's and early 80's the resort choices were CR, Poly, Golf resort , the Tree Houses , and the Villas/Village Resort. I do Not even know if FW had the cabins in the 70's.

[As a mother of 4 (All grown now. My oldest is in her 30's and my youngest is 22) I often wished Disney had more options for larger families.
When the children were younger and we would go to Disney they did not have DVC or the family suites. In fact Disney did not have a Moderate until CBR opened in the late 1980's so if we wanted to stay onsite we either rented 2 rooms at a deluxe or stayed in the cabins.]

Now Disney has moderates and values to help make vacations more affordable.
There also is the option to buy DVC.

In the 70's there was only 1 theme park at Disney.
Now there are 4 theme parks.


In 1976 Disney opened it's first water park.
River Country had 2 Flume slides, 1 tube slide and a heated pool with 2 slides.

Now Disney has 2 large water parks with lots of slides to choose from.

In the 70's there were very few characters in the park and the only time anyone would get to see Mickey was if they watched the parade.
Now there are character meet and greets all over the parks.
Now there are character meals and buffets at several locations. Speaking of buffets -The only buffet we found in the 70's was The Trails end buffet at FW campground.

Choices are much better now than in the 70's.

Just my 2 cents

 

[cindalu]

I have to agree with you about the service at SSR. We stayed there a couple of times and have not liked the service. I will not stay there again.

JMO

Whenever I would attend a class on customer service, the first company that came up as an example was Disney. The last several years, Disney doesn't even get mentioned any more.

And, here is just one small example why. When my wife and I went to Chicago, we had reservations at Hotel71. It is a nice hotel downtown, but nothing fancy. When we got to our room, it was full of roll away beds and stacks of towels. It was a room that they were using for storage. We called down to the front desk to let them know. They came right up to us and showed us to a new room. They moved us to a suite facing the river. I didn't ask for them to do it, I didn't expect for them to do it. They just did it.

Last year I was back in Chicago for a conference. I got in at 10:00 at night. When I tried to check in, they did not have my reservation. Luckily, I had my confirmation sheet printed out. They apologized for the problem and gave me my room key. They put me in a tower room, two floors from the top with a view of Lake Michigan and Navy Pier. Again, I didn't ask for that or expect it. They just did it.

Last June, we take our eleventh trip to WDW. We were staying at SSR. We get there to check in and there is an upset gentleman in front of me. He had booked a 1 bedroom through a travel agent and there were five people in his group. Only 4 can go in a 1 bedroom. Not Disney's fault, they didn't make the error. But, for 30 minutes, while I am waiting to check in as well, all the desk clerk would say to the guy was that Disney didn't make the reservation and he can't have 5 people in a 1 bedroom. When customer service was a concern for Disney, this gentleman would have been taken aside and they would have figured out a solution - perhaps seeing if there was another room at another resort that could accomodate them, even though they did not make the mistake. Because the mistake that they did make was leaving me standing there, late at night, with my tired family waiting on me, for 30 minutes to be checked in.

Now, when I finally do get to check in, I am given a room. We drive to our building, each of us grabs a bag to carry in, and we open up our door to a room that has not been cleaned yet. This is 10:00pm. I call down to the front desk. I was told to come back to the desk and they would assign another room. I walk all the way back down there, they do apologize, give me another key, and I walk back to my waiting family. Now, i didn't expect an upgrade. But, I would have appreciated that they had come to me instead of me having to walk to them. I would have even appreciated an offer for a ride back to my new room. The only thing I got was an "I'm sorry", and a pretty lame one at that.

When we went to WDW in 1999, we stayed at CBR. We were put in Trinidad South. On the third night (we were there for 8 days that year) we were coming back from the Magic Kingdom after the park closed and my wife and I started talking about how we didn't like the location of our room. So, I had her drop me at the Custom House and she and our son went back to our room. I explained that we didn't like the location of our room and wondered if we could move to a different room the next day for the rest of our trip. They moved us that night. And, when I say they moved us, I mean they sent someone down to our room to get our luggage and take it to another room that very night. They even offered me a ride back to my room. They didn't charge us anything extra even though we technically had two rooms that night. And, this wasn't even a response to something they did wrong. We just didn't care for the location our room was at.

Now, even though they are not all identical situations, they are fairly similar. Can you see the difference in the service?

I have always justified the higher cost of Disney because of the level of service that we have received. I can't do that any more.

 

[ploeb]

Goofy4DW1964... I agree with you! I have always said I dont mind paying a little more for a room at DLR because nobody treats you like Disney does In the past it(until this year)has Always been a magical experience I hope that things get put back on track. I know that there are some Disney Mgrs. that lurk on these sites, and I hope they will take notice But the shed a little happiness on the situation My cousin went to DW a few weeks ago, his 4 yr.old daughter spent 1 entire day getting autographs in her new book, the went back to their room and realized they lost it Yikes!! Her mother called lost and found and the CM told her it was not there, but give her the room # in case it shows up! About 2 hours later, here comes a CM with a written letter from Mickey saying how sorry he was about her loose,balloons, and an autograph book signed by all the characters Now, this may not happen all the time, but at least we know there are CMs that still believe in Fairy Tells

 

[Another Voice]

Choices are much better now than in the 70's.

No - there are more choices than in the 1970's, but each choice by itself is worse.

We're paying for each of these "choices". We're not getting more, we're being sold more. If we don't want to buy it - it's not really a "choice" for us, is it?

And what we do have has gotten worse - that's not an acceptable offset. Why should what I purchased be reduced in value so that Disney can try and sell me stuff I don't want to buy?

How is knowing that the Pop Century down the road make up for declining services at the deluxes? How does bad food at all of the restaurants make up for giving away dining plans to others? How does offering to sell me a water park ticket make-up for taking away the beaches that used to be free?

It's the same question a lot of people here are asking. Most people just aren't willing to dismiss spending more money on less to get the warm fuzzies. Money is hard to come by. It's an insult that Disney thinks we're either so dumb or so gulible as just give it to them while they work less to get it.

 

[cindalu]

I am confused. How has Disney taken away beaches. Please tell me more. Are you talking about swimming in the lakes.


Please elaborate.

Lucinda

 

[wdw4us2]

I do remember that I thought I got more value for my money back in the 70's.

However,there were not as many choices back in the "Evil Days of Olde."

The park (Park as in 1 since there was only 1 park in the 70's) may have been cleaner in the 70's but there were fewer choices.


In the 70's and early 80's the resort choices were CR, Poly, Golf resort , the Tree Houses , and the Villas/Village Resort. I do Not even know if FW had the cabins in the 70's.


In the 70's there was only 1 theme park at Disney.


In 1976 Disney opened it's first water park.
River Country had 2 Flume slides, 1 tube slide and a heated pool with 2 slides.


In the 70's there were very few characters in the park and the only time anyone would get to see Mickey was if they watched the parade.


Choices are much better now than in the 70's.

Just my 2 cents

1. The admission price to the one park is more than it is for one park now, even taking inflation into account, by more than $14.00 over the rise of inflation. The parks are not as well kept even with the price increase. Also, there were attractions that were free of charge under the ticket system so that if someone did not want to take in all the attraction, they could pay for an admission ticket and enjoy the park and the free attractions.

2. There were a limited number of rental units available in Ft. Wilderness during the 1970's.

3. There may have been only one park, but there were other entertainment choices available at the resorts. Some were dinner shows and there were more recreation activities available in Ft. Wilderness.

4. It was not only Disney's first water park, it was the first water park in the U.S.

5. There were plenty of characters in the MK, especially in Fantasyland. The only characters that did not roam freely were Mickey & Minnie. They held court on Main Street next to City Hall. I personally remember my brother and I chasing Tigger through Fantasyland every time we went to MK. Snow White and the 7 Dwarfs were out and other characters from the films that were more current to the 1970's either new or through theatrical rereleases. There wasn't this autograph book madness - it was mostly kids meeting the characters and parents taking photos.

I agree that WDW needed more hotels with the expansion of the theme parks. However, more does not necessarily mean better.

In 34 years of multiple trips to WDW each year I have seen the good, the bad and the ugly. During the past 8 years or so, it has mostly been the ugly.

 

[acourtwdw]

I realize what I'm about to say is not going to go over well with a lot of people, but if you think that the service is bad and the prices are too high, then don't go there. Sorry for that, but I have been in the service industry for over 20 years and I'm tired of people that complain too much about everything. We have been going to WDW since 2002 and yes the service has gone down a little and some areas of the park need some tlc but its our choice to go there for our vacations.

And if you are going to complain, please make sure that you are nice about it, otherwise you will not get what you want and the staff will talk about you later.

 

[minnie61650]

No - there are more choices than in the 1970's, but each choice by itself is worse.

We're paying for each of these "choices". We're not getting more, we're being sold more. If we don't want to buy it - it's not really a "choice" for us, is it?

What is Disney making us buy that we don't want to buy?

When WDW first opened we had to buy separate tickets or a book of tickets for each ride.
Now we can buy a day pass, or a MYW pass, We can add on a park hopper, Water Park Fun & more, or a non expirination option. We pay for what we want.

In the 70's if you wanted to ride a popular ride and the line was long you either to had wait in that long line or return later and hope for a shorter line . Now we have a fast pass option.
There is no added fee for the fast pass.

And what we do have has gotten worse - that's not an acceptable offset. Why should what I purchased be reduced in value so that Disney can try and sell me stuff I don't want to buy?

Again, what is Disney trying to sell you that you do not want to buy?

How is knowing that the Pop Century down the road make up for declining services at the deluxes?

I think you are being factious. How does one have anything to do with other?
As I said in my original post I like having more choices but we guests should not have to give up good service for choices.

How does bad food at all of the restaurants make up for giving away dining plans to others?

Maybe you do not remember just how bad the park food was in the 70's but I do.

How does offering to sell me a water park ticket make-up for taking away the beaches that used to be free?

The beaches are still free.
Swimming is no longer allowed there however.
As I understand it the swimming at the beaches was stopped because of health and water safety reasons. I did not think they closed the beaches to sell more tickets to the water parks.
Each of the Disney resorts has pools for guests would like to swim.

It's the same question a lot of people here are asking. Most people just aren't willing to dismiss spending more money on less to get the warm fuzzies. Money is hard to come by.

Of course people want good value for their money.
I never said otherwise. I think maybe you are trying to turn around what I said just to prove your point.

JMHO

 

[perdidochas]

I have been travelling to WDW since the 70s and i am stunned at how we get fleeced in the UK for tickets....I think its outrageous that my 10 year old is now an "adult" and has to pay $792 for a 7 day ticket just like us...US residents get tickets much cheaper and yet if US residents go to any of our attractions , everyone gets the same rate or discount.
I know I can get discounted tickets through maple leaf etc etc , but for non expiration 7 day tickets they go up even more to over $1000!
Its starting to get unjustifiable now and after all these years we are considering other options.
Service and standards have dropped , but in the UK our service industry is absolutely mediocre anyway so many people here do not complain. I have made a complaint and the woman at Disney is due to phone me on Monday...will keep you posted.

If you go to the parks and buy the tickets there, do they charge you more?

 

[ploeb]

I realize what I'm about to say is not going to go over well with a lot of people, but if you think that the service is bad and the prices are too high, then don't go there. Sorry for that, but I have been in the service industry for over 20 years and I'm tired of people that complain too much about everything. We have been going to WDW since 2002 and yes the service has gone down a little and some areas of the park need some tlc but its our choice to go there for our vacations.

And if you are going to complain, please make sure that you are nice about it, otherwise you will not get what you want and the staff will talk about you later.

While in school, I also worked in the service industry, and frankly, I don't think any of our customers Cared if we talked about them. No matter how nice some people are,some service staff will talk, and whats really funny is that these are the same people that want a tip! I don't think I have read one response where someones has implied or stated that they were not nice,when making a complaint. Its a good thing that most CMs don't think 'Don't like it,don't come." And sorry, no-torn sheets, and dirty rooms are not TLC, they are lack of professionalism. Some people actually save for years to go to WDW, and to have a bad experience I am sure is not exceptable.

 

[speedyf]

While in school, I also worked in the service industry, and frankly, I don't think any of our customers Cared if we talked about them. No matter how nice some people are,some service staff will talk, and whats really funny is that these are the same people that want a tip! I don't think I have read one response where someones has implied or stated that they were not nice,when making a complaint. Its a good thing that most CMs don't think 'Don't like it,don't come." And sorry, no-torn sheets, and dirty rooms are not TLC, they are lack of professionalism. Some people actually save for years to go to WDW, and to have a bad experience I am sure is not exceptable.

I understand that people save for years and expect everything on their vacation to be perfect...but, that's not always how it is. I'm sure you can bring up posts from people about torn sheets and dirty rooms and bad experiences...and I can go find posts on clean rooms and new towels and great experiences.

Heck...when I pay $20,000+ for a new car, I expect it to be in perfect condition. If something goes wrong with it, I bring it back and get it fixed. Same thing with a vacation.

We are not Disney veterans dating back many years like some of you. We've been to Disney 5 times in the past 3 years and I've never had torn towels or a dirty room or any of that. I've stayed at other hotels before in other cities and have experienced this. If I would experience this at Disney, I would do the same thing I did at the other hotels....complain in a reasonable manner until it is fixed. I wouldn't rant and rave and want upgrades....just fix my problem and let me get on with my vacation.


Speed