Dear Disney, please stop shipping with UPS. I hate UPS.

[Ember]

I have never had a good experience with UPS. They have lost and destroyed my packages, stolen my food processor (sorry, they "lost" it but not the box that was clearly opened), and been generally rude and unhelpful at each and every encounter.

I ordered a few things from the Disney site, completely forgetting they ship using UPS. Today at 7:30 pm they made their third delivery attempt. Only I was home and no one knocked on the door. The person just stuck the notice on the mailbox and left. I'm in an apartment, so I'm sure it was far easier than actually walking to the door... Silly of me to expect such things, really.

So then I tried to use the UPS site to make alternate arrangements and to ensure my package wasn't sent back. The site isn't working. So I called them. I got the snottiest little wench on the other end of the phone. This was our conversation:

Her: Info notice number.

Me: *rattles off the number*

Her: Your package has had it's third delivery attempt, you'll have to pick it up.

Me: Yes, I tried to arrange for this on line, but it wasn't working.

Her: We'll hold until January 14th. Goodbye.

Me: Wait! Where do I have to pick it up?

Her: Oh. Wait. *She gives me the address* They're open 7-11 and 3-7.

Me: Is that 7 days a week?

Her: No, just Monday to Friday.

Me: Are they open on the weekend at all?

Her: No. I told you this already. They're only open Monday to Friday. Do you need me to say it again?

Me: Um. No. Though perhaps you can answer a question for me. Where to I file a complaint about service.

Her: We don't do that. Goodbye.

And she hung up. I am not making a bit of this up, THAT was the conversation!

 

[fluffycow333]

Omg, I hope I never get people like that on the phone. I would't be able to keep my temper under control lol.

 

[Plannin'Shannon]

Lovely.

A friend in New York recently sent me a package via UPS. She mailed it Tuesday. It arrived at my home in Florida the following Tuesday. An entire week? Really?

On the other hand, I shipped one to her via USPS. Mailed it on a Monday, it arrived that Wednesday.

 

[wdwmom0f3]

I had a worse problem with FedEx with a cell phone that I ordered. I was told it would be sent overnight but 3 days later I didn't have it and was headed out of town. After several attempts to hold it, it got sent back & I had to reorder. It was a pain in the neck.

 

[shellybaxter]

I think it depends on your local neighborhood. I cringe whn I see that a package is being sent Fedx where I live. UPS is the best for us - but FedX doesn't do a good job at all. Once FedX left my package on my neighbor's porch. Problem was my neighbor only uses that house in the summer. It was several houses down and we didn't get the package until the neighbor came home in the summer.

 

[DebbieB]

I had a problem last September. I had a package reservation at Disneyland and they UPS you your package vouchers and your actual park ticket. It had to be signed for in person, I assume because of the ticket. Well, I work everyday. So I was going to have to make a trip to the UPS Distribution Center to get it. Luckily the day of the third attempt I had a doctor appt and arrived home about 10 minutes before the deliveryman showed up. Why would they go to the expense of a UPS signed delivery rather than giving you your ticket at check-in like they do at WDW?

 

[lacrosse_lady72]

USPS for me all the way, they almost always deliver things within 2 days and it's awesome! And that's at priority mail.

If I must use someone else, I'm pretty indifferent about one over the other.

 

[kydisneyfans]

I've sent over 700 packages in 6 years with UPS, and only 1 has not made it the next morning. It showed up later in the day. On the receiving end, over 500 have been sent to me, 1 was later in the day, the other came the day after it was scheduled.

 

[Planogirl]

Our post office is a nightmare! It's constantly a crap shoot as to whether we'll get things that are sent.

UPS does fine though and I'm always glad when a company uses them. Maybe it has something to do with the local facility?

 

[Jennasis]

I usually have no problem with UPS but just before Christmas I had ordered some medications online for my horses. It had been well beyond the 3-5 days I had been promised for delivery so I call the company. They tell me that the package was delivered 4 days ago. Ummm...no. They insist that UPS has marked the package as delivered. I get UPS pkgs all the time and have not seen a pkg anywhere AND I work from home so I always see the UPS truck when it comes by. So they dig a little deeper and see that the driver logged the pkg as having been delivered to "the truck".

???

Long story short, the driver DID deliver the pkg...but put it INSIDE SOME RANDOM VEHICLE ON MY PROPERTY!! And naturally, it wasn't my vehicle. It was my friends truck. My farm is a business and ther are people coming and going all day long.

I found the package in the truck and reemed UPS good. There WAS a snow storm approaching and while I appreciate that the driver wanted to keep my pkg safe and dry, he should have put it in my barn like he ALWAYS does with my deliveries. It was a new driver apparently.

 

[merryweather20]

UPS is the pits. At least yours have some evening hours. I got something delivered by them once, only to find I'd have to drive an hour out of town to pick up the package. If I wasn't home between 9 and 5, the universal time when many adults are busy, how am I going to get all the way to the distribution centre before 6? I'd understand about the distance if I lived in a rural area, but I live un the city, for Pete sakes. Its not like any of that matters, because they never both to take the 1/2 second to use the buzzer anyway.

Regular post is cheaper and when I'm not home I can pick it up right down the street! And I can do so that day! Not the 2 days it takes UPS to sort it for pick-up. Customs fees for tax are $5 with regular post, not the $50 that UPS charges. I'd love to know what they're doing with the extra $45

 

[KJ Luvs Pluto]

I agree that it must depend on where you live. UPS is great here - FedEx - not so much although the driver was nice enough. UPS delivery gets here pretty quick, FedEX took forever and there was no knock on the door, just a note stuck that they had driven up and no one answered (of course not - it's hard to hear if no one knocks ).

 

[Maridw]

I always use USPS. Whenever I send a package I pay the extra for Delivery Confirmation. This way I can keep track of the package the whole way.

I have only every had 1 really bad experience with UPS, but it was a bad enough of an experience to never use them again to ship something important. I shipped some tickets and they got "Lost" in Jacksonville and were never recovered. I hope the person who "Found" them had a great time at Cirque de Soleil.

 

[tink_n_pooh]

I agree that it depends on where you live... around her UPS is the only way to go if you actually want your package to arrive on time and in one piece. The USPS is about as reliable as sending a package via smoke signals and fed ex just might deliver your package to a different town.

We only use UPS for sending packaging at work but a few of our vendors (from the mid-west mostly) use fed-ex for shipping. Thankfully our fed-ex ground guy is good but the express and home delivery drivers are the pits

LLBean had a ship my slippers (fed ex) 3 times before they actually arrived at MY house. They weren't lost, they were delivered to 2 different places in neighboring towns before they finally found my house I think LLBean uses UPS now but I'm afraid to even try.

 

[mickilee]

ups out sources their packages. Thats why its a cr*p shoot if you get your package. If you have an awesome driver, u get awesome service. That's why complaining gets you no where with this company..

 

[Anne34]

Our post office is a nightmare! It's constantly a crap shoot as to whether we'll get things that are sent.

UPS does fine though and I'm always glad when a company uses them. Maybe it has something to do with the local facility?

Our post office is also a nightmare!! I much prefer UPS or Fed Ex!!!! I would even pay extra to insure they send that way.

 

[kaytieeldr]

I get a fair amount of packages, mostly via UPS. I'm lucky, I guess, in that I live relatively close to both the UPS and FedEx facilities, and the post office - so if I need to pick something up, I can.

Not keen on USPS-shipped packages, because sometimes the carrier leaves them in the lobby here instead of leaving a notice. A couple of years ago, I was expecting prescription drugs. Got home late one night, nothing. Went out to work early the next morning - surprise! There was my package on the table! VERY small lobby, so it's not as if I missed it the first time. Nope. Some 'lovely' neighbor took them home, realized it was nothing good (read: narcotic), taped up the package, and put it back!

Recent FedEx experience: got delivery notice, called, arranged to pick up package, picked up package.

Best UPS experience: when I got laid off, my former employer sent my final (handwritten) check overnight. I missed the UPS driver by seconds - didn't make it to the phone in time. Went down to the lobby and sure enough, there's the notice. Called UPS, explained the (entire) situation. Someone from my local facility called me back. They'd reached the driver and while he wasn't going to be able to attempt redelivery that day, he gave them a time and place on his route where I could meet him! I know it doesn't sound like much, but given UPS's normal redelivery procedure, I thought it was great.

By the way, I've been able to arrange to pick up packages at UPS the same day they couldn't deliver. Granted, the timing isn't overly convenient - 8:30 to 9, and ONLY by prearrangement. FedEx, on the other hand, has the packages available by 6. Oh, well, watcha gonna do?

 

[kaytieeldr]

ups out sources their packages. Thats why its a cr*p shoot if you get your package. If you have an awesome driver, u get awesome service. That's why complaining gets you no where with this company..

Are you sure? All I ever see is UPS drivers in UPS uniforms driving UPS trucks. Not seeing where contractors come into play

 

[doxdogy]

We are lucky in our neighborhood. UPS and Fed Ex are both good. I had ordered a printer for Christmas from HP. Arrive home one day and there was a delivery notice from Fed Ex that we could pick it up or sign and leave the form for delivery the next day. But, the Fed Ex guy came back later the same day and delivered it. He didn't feel comfortable leaving it because it was not in a shipping box and he didn't want to leave it at the door out in the open.

When my brother live in Bakersfield USPS in his area was the pits. I shipped a package on December 16th priority mail. It was delivered on December 31st!

 

[bumbershoot]

I had a problem last September. I had a package reservation at Disneyland and they UPS you your package vouchers and your actual park ticket. It had to be signed for in person, I assume because of the ticket. Well, I work everyday. So I was going to have to make a trip to the UPS Distribution Center to get it. Luckily the day of the third attempt I had a doctor appt and arrived home about 10 minutes before the deliveryman showed up. Why would they go to the expense of a UPS signed delivery rather than giving you your ticket at check-in like they do at WDW?

Well, when we did a disneyland package, you actually *had to* have the small piece of paper with your *hotel* information on it, in order to check in. So aside from the tickets, you did have to have that packet with you, just to check in.

Where WDTC messes up with package delivery, and it's the same as with the WDW personalized maps, is that they need to *tell you* up front how they will be sending things. With the personalized maps, they need to tell you that the shipping address name will be used for "Welcome, _____ Family!" so if you have a hyphenated family, or you're a blended family, or ordering for someone else on your trip, you will KNOW to put that name. And with WDTC packages, they need to tell you "put the address where you will be during any given week day, because we'll require a signature". So that if no one is at home during the week, you can send it to the address where someone will be. That's where they need to focus their change, IMO.

Though...since I almost left our entire packet in Radio Shack during our road trip...I wouldn't mind having the tickets at checkin, either.

Are you sure? All I ever see is UPS drivers in UPS uniforms driving UPS trucks. Not seeing where contractors come into play

Was thinking the same thing. Plus, when I knew people who worked for UPS, they were Union....so...



Ember, call back, don't back down. Someone needs to know what that lady said to you!

Luckily I live in a good area (UPS-wise) and have dealt with two good facilites... I once watched the truck stop in the parking lot, the truck sort of shook like the guy was walking in the back, then there was nothing, and then the truck left. I was waiting for him to come to my apartment, and I was looking at this while washing dishes...DS was napping so I was going to meet the driver as he came up the stairs. I went to the computer, hit refresh a few times, it said that he'd attempted delivery and left a note. No note, no attempt, he didn't even get out of the truck. I got ahold of their facility and picked it up that night, at 8pm (had to go to the side door and stand in the actual "plant" part of the building with all the equipment), and I know that that driver was yelled at (mainly b/c the person who took my call indicated that I was not the first person he had done that to).

When you pick it up, tell them. Call them back. Etc. They need to know!