Deal of the century!

[MickeysFavouriteGirl]

Lets wait and see, think positive!

 

[BabyAriel]

Keeping my fingers crossed for you all

 

[IndigoCrunch]

I've chased again today too as was told on Tuesday morning I would have an answer within 48 hours - they're saying they're still investigating 'with the hotel' and need another 24 hours but I should have an answer tomorrow. I'm thinking that the booking will be cancelled now

 

[HappyPanda]

I've chased again today too as was told on Tuesday morning I would have an answer within 48 hours - they're saying they're still investigating 'with the hotel' and need another 24 hours but I should have an answer tomorrow. I'm thinking that the booking will be cancelled now

I'm wondering who they are actually checking this with? I doubt they're speaking to the hotel at all - as they would have sold these rooms/packages to eBookers for x amount - they then don't care how much or how little they then resell them on for.

 

[Lisa_C]

I'm wondering who they are actually checking this with? I doubt they're speaking to the hotel at all - as they would have sold these rooms/packages to eBookers for x amount - they then don't care how much or how little they then resell them on for.

Not always the way. Some companies block book hotels for package holidays abroad, but others are just agents, like last minute.com who book out rooms that are empty to fill spaces. A lot of these companies are purely agents that need to book via say, Disney themselves. Even Thomas Cook phone Disney directly to book your rooms/packaging even if you book through their own brochure.

 

[adr2.8i]

we have all been scammed, the holiday never existed, the tickets were never included, the company will go bust and we will all lose our money, and i've only gone and booked my travel 1st class with Concorde via Singapore as well :-(

we're doomed i tells yer..................DOOMED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

my wife will kill me!!!!!!!!!!!!!!!!!!

my kids will kill me!!!!!!!!!!!!!!!!!!

my workmates will laugh at my loss!!!!!!!!!!!!!!!!!!!

I CANT STAND THIS ANYMORE!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[addverbaan]

Well, I have just been on live chat yet again and sorry gavvy, but i copied your live chat with them yesterday in my conversation with them. Here is what was said:


info: You are now chatting with 'Kristal' at Service.
amanda: Hi Kristal
amanda: I really hope you can help me. I made a booking last week to the santa fe hotel in Disneyland Paris booking PBEBUK******
Kristal: Hello, Amanda. How may I help you today?
amanda: I understand now that there may be a problem with this bookign and that park tickets may not be included for all travelers? (in my case 2)
amanda: could you let me know the situation? Thanks
Kristal: Let me check it for you.
Kristal: Can I please have your complete name?
amanda: yes Amanda
Kristal: Thank you. For the security of your account, can I please have the billing post code?
amanda:
Kristal: Thank you. Are you referring to your hotel reservation for the 23rd to 28th of February 2014 with Disney's Hotel Santa Fe?
amanda: yes, thats the one
Kristal: Thank you. It shows here that there are 2 guests for this booking. It means that the 2 guests will have the Disney park tickets.
amanda: Are you absolutely sure? I know of quite a few people that have booked under the same offer and who are now being told that the tickets may not be included. There is quite a panic about this over on the Trip Advisor Disneyland Paris forum.
amanda: They are being told to contact you again tomorrow so that they can find out if they will be receiving park tickets or not?
amanda: I am a bit worried because I have booked flights and if I turn up at Disney and do not recieve tickets, I can not afford to buy them there :9
info: Your chat transcript will be sent to addverbaan@gmail.com at the end of your chat.
Kristal: The reservation that you booked with Disney's Hotel Santa Fe includes Disney park tickets according to their promo.
Kristal: It is stated on the Offer details link which can be found on the email we sent you. They will be able to see this information when you check in at the hotel.
amanda: Well I hope that is the case, but I still dont get why some people who booked the same offer are now being told that you are in contact with the hotel to clarify the offer? We all booked under the same offer?
amanda: here is a copy of a live chat that a friend of mine had yesterday. she booked the same offer as me:
amanda: My name is Eilene, how may I assist you today? me : Hello I was wondering if you can confirm that park tickets are included in the hotel I booked at disney paris in Match me ref PBEBUKxxxxxxxxxxxxx Eilene: I can help you with your concern,. me: thanks Eilene: You're welcome. me: the offer did say they were included me: but the conformation is less than clear Eilene: For the security of your account, can I please have the billing post code? me: xxxxxx Eilene: Thank you. Eilene: I have checked and we are currently clarifying the promotion with the hotel. Can you please contact us back after 48 hours? me: oh ok. I hope they are included as it was cleat at time of purchase Eilene: I can assure you that we are investigating this. Meanwhile, please give us more time as we work on this for you.
Kristal: I understand. Don't worry, I assure you that your booking includes Disney park tickets.
amanda: so if my friend and the other people on the Disney forums contact you they will recieve the same reassurance? I will let them know - there will be lots of releived people lol
Kristal: Yes, definitely.
amanda: ok, well thats great, thanks for all your help.
Kristal: You're welcome. Is there anything else that I may assist you with today, Amanda?
amanda: no, that was it thanks, bye

 

[HappyPanda]

Not always the way. Some companies block book hotels for package holidays abroad, but others are just agents, like last minute.com who book out rooms that are empty to fill spaces. A lot of these companies are purely agents that need to book via say, Disney themselves. Even Thomas Cook phone Disney directly to book your rooms/packaging even if you book through their own brochure.

I used to work for DLP reservations so am aware of this, but I was pretty sure that eBookers and Expedia actually bought allocation ahead of time. Maybe that's wrong though, it's a shame my friend who worked at the reservations office in Paris left last year, she would have been the ideal person to harass!

 

[Lisa_C]

we have all been scammed, the holiday never existed, the tickets were never included, the company will go bust and we will all lose our money, and i've only gone and booked my travel 1st class with Concorde via Singapore as well :-(

we're doomed i tells yer..................DOOMED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

my wife will kill me!!!!!!!!!!!!!!!!!!

my kids will kill me!!!!!!!!!!!!!!!!!!

my workmates will laugh at my loss!!!!!!!!!!!!!!

I CANT STAND THIS ANYMORE!!!!!!!!!!!!!!!!!!!!!!!!!!

*giggles* that post made me so laugh

 

[Lisa_C]

I used to work for DLP reservations so am aware of this, but I was pretty sure that eBookers and Expedia actually bought allocation ahead of time. Maybe that's wrong though, it's a shame my friend who worked at the reservations office in Paris left last year, she would have been the ideal person to harass!

Dammit Dwight! I dont know anyone anymore either - lost my contacts a few years ago *bangs head on wall* Its frustrsting for you guys you are being mucked about like this

 

[HappyPanda]

Dammit Dwight! I dont know anyone anymore either - lost my contacts a few years ago *bangs head on wall* Its frustrsting for you guys you are being mucked about like this

I might ask my friend if she still knows anyone that works there... It's worth a try!

I just want to know one way or another, all this maybe malarkey is doing my nut in!

 

[gavvy]

I decided to chat again, they have confirmed with the hotel that tickets are included

My name is Kristal, how may I assist you today?
me:me: I made a booking to disney paris- i want to confirm that it included park tickets for both adults
gavin davies: PBEBUkxxxxxxxx is the ref
Kristal: I'm sorry for the delay, I'll be right with me: ok
Kristal: Allow me to check the information for you, Mr. x.
Kristal: For the security of your account, can I please have the billing post code?me xxxx
Kristal: I'll be right
me: ok
Kristal: Thank you. Are you referring to the hotel reservation for the 1st to the 6th of march with Disney's Hotel Santa Fe?
me: yes
Kristal: Your hotel reservation includes Disney parks as stated on the Offer details link which can be found on the email confirmation that we sent you.
me: and there is no problem with it
me: as I heard that ebookkers may have made a mistake
Kristal: That is correct. This information will be shown on the hotel's system once they retrieve your booking.
gavin davies: ok. Has this been confirmed with the hotel?
Kristal: Yes, we just received the hotel's response today.
me: just to confirm my booking includes passes for the parks for 2 adults
Kristal: Your reservation is for 2 guests so those 2 guests will have park tickets each.
Your chat transcript will be sent to xxxxxx at the end of your chat.
me: thats great thanks
me: many thanks

 

[MickeysFavouriteGirl]

we have all been scammed, the holiday never existed, the tickets were never included, the company will go bust and we will all lose our money, and i've only gone and booked my travel 1st class with Concorde via Singapore as well :-(

we're doomed i tells yer..................DOOMED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

my wife will kill me!!!!!!!!!!!!!!!!!!

my kids will kill me!!!!!!!!!!!!!!!!!!

my workmates will laugh at my loss!!!!!!!!!!!!!!!!!!!

I CANT STAND THIS ANYMORE!!!!!!!!!!!!!!!!!!!!!!!!!!

Oh my goodness, lol, just came on here for the first time today and this is the first thing I read lol! I was about to burst in to tears lol!

Good response Gavvy, wish they'd send us all a clearer confirmation email though.

 

[IndigoCrunch]

Update! I just received this email -

This is a confirmation that adults are included for the 6 days Disney parks entrance. Yours sincerely, ebookers.com

 

[gavvy]

chatted to a different person at ebookers and they confirmed the same (forgot to save the chat) so on that basis I booked my flights with Easyjet!

 

[IndigoCrunch]

we have all been scammed, the holiday never existed, the tickets were never included, the company will go bust and we will all lose our money, and i've only gone and booked my travel 1st class with Concorde via Singapore as well :-(

we're doomed i tells yer..................DOOMED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

my wife will kill me!!!!!!!!!!!!!!!!!!

my kids will kill me!!!!!!!!!!!!!!!!!!

my workmates will laugh at my loss!!!!!!!!!!!!!!!!!!!

I CANT STAND THIS ANYMORE!!!!!!!!!!!!!!!!!!!!!!!!!!

Hehe this really tickled me!!

 

[MickeysFavouriteGirl]

Update! I just received this email -

This is a confirmation that adults are included for the 6 days Disney parks entrance. Yours sincerely, ebookers.com

Did you request this email or are they sending them out to all who booked?

 

[torres_fan]

Right went back on chat and asked about the situation and have now been told tickets are confirmed and have an email confirming this.

I'm going to change my trains now which will cost an extra £50 but its still cheaper and we are going to go and see the sights of Paris for an extra few days as dont need 5 days in disney.

 

[MickeysFavouriteGirl]

Went on chat, they've sent me an email stating they confirm park tickets are included for all guests on the reservation......... fabbbbb!!!

 

[adr2.8i]

Well i havent had an email so i guess my holiday doesn't include tickets. Ah well.



IM DOOMED I TELLS YOU!!!!!!!!!