There was no flexible cancel though. Nobody was allowed to cancel and get their money back. A handful of us were able to persuade DCL to let us reschedule, but it took me half a dozen calls with supervisors and pleading our specific circumstances and many others were told no and not even allowed a reschedule. Those of us that did, our new cruises are in “full penalty” so cannot be moved or cancelled.
Honestly, it can take up to three weeks.
Did you get any kind of refund?
Not a refund but I was allowed to apply what I’d paid to a new cruise. But that seemed to be an exception rather than the policy—a lot of people who asked to move their cruise were told no.
So true, for locals or people driving home it would be amazing. For people flying out, probably quite a headache. Also sucks for the people on the next cruise that's cancelled. I saw a video of the announcement being made in Arendelle and the diners bursting into applause lol that would be me
They do, and if they aren't trying to put out massive buffets, I'm sure they could provide 3 basic meals per day for quite a while. And f they're just on a holding pattern close to shore they could get resupplied by another boat in theory. I know there are a lot of rules about where they can get food from, but emergency waivers would be possible I'm sure. Naval vessels do it all the time, but they have specialized equipment to transfer crates and containers from ship to ship. Not sure if cruise ships have that or not.
They lucked out with it being the weekend..! I can't imagine how stressful the call to my boss would be if I had to tell him I was not coming back on time since I always use every single vacation day as is.
Agree. While an extra 2 days at sea sounds theoretically like an awesome deal, there are probably a lot of people who have no idea how they are going to get home now or may have to miss extra work and school. Even if I was a local, I would be worried about my house (since probably no one prepped their house beforehand), my pets, my car parked at the port. I know I would still be stressed on the ship
Well, the pilot transfers from a pilot boat onto the cruise ship and then back onto the pilot boat. If they can transfer a person, then they can probably figure out a way to transfer boxes of food, too! Worst case, they could get a helicopter to lower food onto the ship.
I am not on a vacation.
And there are the crane-type devices they use for the lifeboats. I'm confident they could figure something out in the VERY unlikely event they needed to.
Yesterday afternoon my wife moved our cruise to January through the chat function on the app and had no problems or pushback at all. In fact, she said that the person she was dealing with was very accommodating. We did have to pay about $170 more because the new cruise was more expensive, but we saved like $60 on the changed airfare, so...
Well there you go—proves my point exactly why they need s consistent announced policy on rescheduling when there is a hurricane rather than this luck of the draw thing where some CMs say no and some say yes.
As of now no updates have been given to us on when we will return to Port Canaveral (currently Saturday or Sunday projection). We were unable to dock at Castaway Cay this morning due to high winds. We have been sailing in good weather around the Abaco islands today.
Just got an update on our current Wish sailing that we will be returning to Port Canaveral on Sunday and will be getting a day at Castaway Cay on Saturday.
