DCL website issues

[mickeyluv]

Has anyone else had trouble getting onto the DCL website? I have tried all night and it keeps popping up with "We're Working On It". You would think that with the money and resources Disney has that they wouldn't have such problems with their website.

 

[MSPeeler]

Has anyone else had trouble getting onto the DCL website? I have tried all night and it keeps popping up with "We're Working On It". You would think that with the money and resources Disney has that they wouldn't have such problems with their website.

I just made some reservations for my upcoming cruise, no trouble for me....

 

[mickeyluv]

I was finally able to get on. Thank goodness. I just kept refreshing and it popped up!

 

[Aby]

Glad you finally got it to work! The DCL website is known to have plenty of glitches and other issues. Usually when I'm having trouble I close out my browser, wait 5-10 minutes then try again, after which it usually is working. Word of advice - if you encounter anything that seems glitchy when you are trying to process a payment - stop and come back later. A few months ago I was trying to pay off the remainder of my cruise, which was quite a large sum, and I guess in the background, my credit card declined the payment. But, Disney's website just went back to the payment page as if nothing happened - no payment error or red text like you normally get. So, I tried again, and again, and again, thinking it was just being it's glitchy self. Well......when I realized my credit card had been frozen and called them, it turns out that the DCL page tried to put the payment through at least 8 times! Needless to say I won't try to push my way past glitches like that in the future!

Aby

 

[mickeyluv]

Glad you finally got it to work! The DCL website is known to have plenty of glitches and other issues. Usually when I'm having trouble I close out my browser, wait 5-10 minutes then try again, after which it usually is working. Word of advice - if you encounter anything that seems glitchy when you are trying to process a payment - stop and come back later. A few months ago I was trying to pay off the remainder of my cruise, which was quite a large sum, and I guess in the background, my credit card declined the payment. But, Disney's website just went back to the payment page as if nothing happened - no payment error or red text like you normally get. So, I tried again, and again, and again, thinking it was just being it's glitchy self. Well......when I realized my credit card had been frozen and called them, it turns out that the DCL page tried to put the payment through at least 8 times! Needless to say I won't try to push my way past glitches like that in the future!

Aby

Oh wow...I'm sure that was scary! Thanks for the advice!

 

[FigmentSpark]

I was finding I had that glitch when I was using Firefox (my main browser, which was full of open tabs). I went to Chrome (where nothing was open) and was able to get in right away. So, it may need a certain amount of browser memory allocation to work (hence closing and opening your browser seems to work). Just a thought.