DCL website: I have not been able to access my reservation since last week.

[Disney1fan2002]

I called last week, and the woman I spoke to said I was the 1st she has heard from about this issue. They were having other complaints about the upgrade, but not this specific issue. So I thought it was just me. She put in a trouble ticket to IT for me, because I NEED to access my reservation.

I called back today and I spoke to a man this time and he said it is a huge problem, that many, many people are having the same issue and it is being worked on as a top priority.

I am just so frustrated. 53 days till we cruise, I have a VGT room, I am impatiently waiting for an assignment and I can't access anything.

 

[lUVTOGO]

I also Had the same problem! I would sign on and then it would load and poof ..back to the sign in page.

 

[DynamicDisneyDuo]

Have you tried on different computers/devices? Different browsers? Have you cleared your browser's cache? Restarted the computer/device in question?

 

[starvenger]

And don’t forget to try incognito mode as well. That’s worked for me on other sites when I can’t log in otherwise.

 

[Delrea]

I know it's frustrating but keep in mind most vgt,gt gty, rooms get assigned much much closer to sailing. You'll be A-OK!

 

[PrincessShmoo]

I know it's frustrating but keep in mind most vgt,gt gty, rooms get assigned much much closer to sailing. You'll be A-OK!

GTY rooms (ones where you've selected a specific category) typically are assigned 30-60 days out.
*GT rooms (restricted fares) typically assigned about 10-14 days out, usually on a Tuesday.

That said, any guarantee can be assigned at any time from the day after booking is made all the way up to (and including) embarkation day.