Davids DVC: Rental reimbursement or rescheduling?

[Diswiz99]

I wonder if that's intended to bring the transaction under the updated contract terms? (Sorry if that's been discussed; I'm a bit behind on this one!)

I believe so.

 

[ScubaCat]

I believe so.

Ok, that would make sense. Otherwise making the change should be fairly simple.

 

[VeroGuy]

Has anyone else received an email from David's that includes -

"Before reaching out to the owner of your June reservation, I just wanted to make sure that you do not plan on traveling at all regardless of the status. If that is not the case, please let me know but I just wanted to ask before reaching out to those owners. "

I have an early June reservation. Is David's thinking renters will commit to not traveling and then won't qualify for or pursue a charge back (they would have documentation that the renter wasn't going to accept/keep the service anyway)? I spoke with David's on the phone and she insisted I respond via email to this request (documentation?)

I have an early June reservation also and have not received anything as of yet. If I may ask, when did you receive this email?

 

[DisneyBB]

I just got off the phone with them and was told they are doing absolutely NO rebooking without using the voucher system and rebooking past August. I repeatedly asked to keep the same owner and move my June trip back to late June or July and she said they are not doing it AT ALL.

Not sure, . Maybe the policy has changed since I did my change for my renter.

 

[tubtruck]

With regard to European airlines, they are simply ignoring the law. Ryanair for instance has now said, yes you can have a refund rather than a voucher. We can give you the voucher now. However we cannot process a cash refund while the covid 19 pandemic is happening as a large part of our staff have are not essential. We will process a cash refund once the pandemic has ended. This may though be in 12 months time.

 

[Cyberc1978]

With regard to European airlines, they are simply ignoring the law. Ryanair for instance has now said, yes you can have a refund rather than a voucher. We can give you the voucher now. However we cannot process a cash refund while the covid 19 pandemic is happening as a large part of our staff have are not essential. We will process a cash refund once the pandemic has ended. This may though be in 12 months time.

If it was me I’d do a charge back. The money will do more good in my pocket and I can’t buy food for my family with a voucher.

 

[cmrdgrs]

Has anyone else received an email from David's that includes -

"Before reaching out to the owner of your June reservation, I just wanted to make sure that you do not plan on traveling at all regardless of the status. If that is not the case, please let me know but I just wanted to ask before reaching out to those owners. "

I have an early June reservation. Is David's thinking renters will commit to not traveling and then won't qualify for or pursue a charge back (they would have documentation that the renter wasn't going to accept/keep the service anyway)? I spoke with David's on the phone and she insisted I respond via email to this request (documentation?)

Why is anyone talking to David? Last I checked he isn't talking to renters or owners.

 

[Grumpy by Birth]

Full value voucher ?? Hmm vouchers have no value read the rules he listed
I believe (my thoughts ) the credit card co May thinks these vouchers are like airline vouchers and they are not - even airlines are a bit more flexible than this - you at least have a chance to use your airline voucher.

If you book a flight with your airline voucher and that flight is subsequently cancelled, you should still be able to use the voucher for a future booking. But if you book with David's voucher and the resorts close again during your dates, there are no re-bookings allowed. You get one chance to redeem it. If something goes wrong, you forfeit the voucher and...

 

[WDWEPCOT]

That’s what I’m saying !! I don’t think the credit card co understands this when they hear voucher and these vouchers don’t have value from this broker by the way he does business - he can’t be trusted !

 

[Indy2018]

After reading most of this and trying to understand... has anyone been able to use a the voucher? I know the owner that we were renting from decided to "keep" their points. I am thinking we just have to wait and hope that someone else will be willing to work with Dave's to rent to us and hope that it is in a timeframe that we can go. Is that what most people are thinking?

 

[VeroGuy]

After reading most of this and trying to understand... has anyone been able to use a the voucher? I know the owner that we were renting from decided to "keep" their points. I am thinking we just have to wait and hope that someone else will be willing to work with Dave's to rent to us and hope that it is in a timeframe that we can go. Is that what most people are thinking?

From what others are saying David’s is not booking anything for this summer with the voucher. If people have accepted it they have not been able to use it at this point.

I asked a few pages ago if anyone has accepted the voucher and if the amount was for the original amount paid to David’s or if he was taking out his commission, but I haven’t gotten a response. My question is if, say for instance, my original reservation was for $3000 is David’s taking a cut from this when I go to rebook a cash reservation? I assume he will. What is the cut, 20%, 30%?

I think that if we are forced into taking the voucher I won’t be doing a point reservation again, but that’s just my opinion.

 

[DGsAtBLT]

From what others are saying David’s is not booking anything for this summer with the voucher. If people have accepted it they have not been able to use it at this point.

I asked a few pages ago if anyone has accepted the voucher and if the amount was for the original amount paid to David’s or if he was taking out his commission, but I haven’t gotten a response. My question is if, say for instance, my original reservation was for $3000 is David’s taking a cut from this when I go to rebook a cash reservation? I assume he will. What is the cut, 20%, 30%?

I think that if we are forced into taking the voucher I won’t be doing a point reservation again, but that’s just my opinion.

I think he will certainly be taking his commission again from a points rental, as it is built into the cost of the rental and it can be argued the company is doing the work for 2 reservations (she tries not to say in a snarky tone).

With a Disney cash reservation, correct me if I’m wrong but wouldn’t the commission be paid by Disney and not impact on your cost? That’s how Disney travel agents work, right? No extra cost to the guest but a kick back by Disney?

 

[foodiddiedoo]

CC Dispute update. My CC issuer has asked me to provide a detailed email showing that my reservation was canceled (I just did a screenshot of Aulani's website showing all reservations will be automatically canceled for DVC) and why I am requesting a dispute (should be obvious, I didn't cancel, I didn't get an product, I paid a considerable chunk of change). I also did a screenshot of the portion of the contract stating that a renter will be due a refund if no suitable accomodations can be given, and the blanket email that said "hey we will get back to you" which they never did after I asked about my reservation being potentially canceled. I made sure to mention that David's is not offering any cash refunds. I didn't say anything about the voucher because I don't want to further complicate matters, and the voucher is an entirely new contract that I did not agree to (still sitting in my inbox being ignored right now). Anyone else hear anything from their CC companies?

So this morning I went to look at my bank account and I have two negative transactions on my credit card for "Adjusted Amounts" totaling the David's transactions. I called the CC company and they said they issued a provisional credit because they felt like I was going to win my dispute based upon the information I provided, but to still wait a month or so because there's always a chance it could fall through. They said they still had to give the vendor some more time to respond, but that I should probably have a letter stating the conclusion of the investigation in one month. David's has yet to respond at all. Seems promising!

 

[foodiddiedoo]

I missed this if you did indeed post it earlier. Can you please elaborate a bit on this? Are you saying Chase’s position is that a chargeback is the appropriate avenue after they were informed of details on the voucher?

I didn't even mention the voucher in my charge-back case as I have just ignored the email. Surprisingly I haven't had an email from David's taking the voucher back until the dispute is "resolved". Other posters have mentioned that. Perhaps it's because I haven't responded at all.

 

[VeroGuy]

I think he will certainly be taking his commission again from a points rental, as it is built into the cost of the rental and it can be argued the company is doing the work for 2 reservations (she tries not to say in a snarky tone).

With a Disney cash reservation, correct me if I’m wrong but wouldn’t the commission be paid by Disney and not impact on your cost? That’s how Disney travel agents work, right? No extra cost to the guest but a kick back by Disney?

I’m not sure how it works with a Disney travel agency as I have always booked direct through Disney when not renting points. Maybe someone else can answer this question? I’m still curious how this will work out. Thanks for the reply!

 

[Sandisw]

I think he will certainly be taking his commission again from a points rental, as it is built into the cost of the rental and it can be argued the company is doing the work for 2 reservations (she tries not to say in a snarky tone).

With a Disney cash reservation, correct me if I’m wrong but wouldn’t the commission be paid by Disney and not impact on your cost? That’s how Disney travel agents work, right? No extra cost to the guest but a kick back by Disney?

Typically, yes, What we don’t know is what rate Davids will be charging those with vouchers for cash reservations. Will it be rack rates? Or, will he offer the specials that Disney has?

From my reading, the voucher will be for the total paid, which includes his initial commission. However, if his rates are up or I’d the cash reservation from Disney is more than the voucher, the renter will pay.

I too would only go with a Disney reservation, but more so because you have an easier chance to find something.

Everything is still dependent on him having future owners to rent points to pay for trades, even those choosing Disney. I bet that is why he isn’t accepting use of vouchers this summer, He has to make sure he is getting new rentals.

Right now, all these renters are eligible for the free dining promotion and Davids, IMO, should be working to get those booked if they want that, The fact that he is not is telling.

 

[WDWEPCOT]

I would think you could use the fact he will not book the voucher in your charge back - again he is offering something you can’t use ! Remember what Chase said to me - a voucher you can’t use is a charge back

 

[cvjw]

I read way back in this thread that David's not able to receive from/send to Comcast emails due to a server upgrade. Is anyone with Comcast communicating with them currently? I'm not getting any response and wondering which is the case. Thanks!

they do not receive Comcast emails and can’t send emails to Comcast accounts. You have to use a different email account to talk to them, or use one of their private email addresses. I have one if you pm me

 

[TheWheel]

With regard to European airlines, they are simply ignoring the law. Ryanair for instance has now said, yes you can have a refund rather than a voucher. We can give you the voucher now. However we cannot process a cash refund while the covid 19 pandemic is happening as a large part of our staff have are not essential. We will process a cash refund once the pandemic has ended. This may though be in 12 months time.

Ryanair are actually offering "Front Of The Line" for refunds tickets for purchase. Could you imagine if David's tried something like that?

 

[cmrdgrs]

After reading most of this and trying to understand... has anyone been able to use a the voucher? I know the owner that we were renting from decided to "keep" their points. I am thinking we just have to wait and hope that someone else will be willing to work with Dave's to rent to us and hope that it is in a timeframe that we can go. Is that what most people are thinking?

This is exactly my point about why David cannot issue a "credit voucher" without the original owner. Your original contract with David is not with any random owner -- it is with a specific owner. If that owner is keeping their points (whatever that means) and gave back the money to David, you in turn deserve your money back too. This is the argument to make IMHO with the credit card companies. If David recieved money back from the original owner, he should in turn be returning that money to the rightful owners -- THE RENTERS!