Davids DVC: Rental reimbursement or rescheduling?

[McCrae]

Lots of people on this thread said they contacted either the owner or renter
My owner never tried to contact me.

This is probably the most common situation. The owners contract is with the broker and most owners will deal directly with the broker.

 

[DisneyBB]

Lots of people on this thread said they contacted either the owner or renter
My owner never tried to contact me.

I contacted my renters via David’s. Was nervous about breaching contracts so thought it best to go through them. Have you thought about trying to reach out to the owner via David’s?

 

[lawboy2001]

I contacted my renters via David’s. Was nervous about breaching contracts so thought it best to go through them. Have you thought about trying to reach out to the owner via David’s?

What do you mean by this? You contacted David's and asked to work with renter through him?

 

[DisneyBB]

What do you mean by this? You contacted David's and asked to work with renter through him?

yes I asked them to contact the families to see what they wanted to do about their bookings. I could have contacted them myself but didn’t want to be put in the position giving incorrect information. My contract is with David so wanted to ensure I did it right. I have rebooked one family already they came back quite quickly. Tbh it very smoothly.

 

[McCrae]

yes I asked them to contact the families to see what they wanted to do about their bookings. I could have contacted them myself but didn’t want to be put in the position giving incorrect information. My contract is with David so wanted to ensure I did it right. I have rebooked one family already they came back quite quickly. Tbh it very smoothly.

That’s interesting I asked to do the same and David’s discourage me from contacting the renter.

 

[DisneyBB]

That’s interesting I asked to do the same and David’s discourage me from contacting the renter.

Ask them to do it for you then. Or did you mean he didn’t want to contact them?

 

[Sandisw]

That’s interesting I asked to do the same and David’s discourage me from contacting the renter.

Which indicates he has been inconsistent at best in this situation.

 

[Bowen Family]

Can anyone think of any reason David’s would resist contacting the owner about deferring my reservation for 1 year? That’s what I’ve asked them to do and am awaiting a response. Our 1 week AKL stay is mid-May 2020, so technically not yet cancelled, but I want to be pro-active about asking the owner to try on June 1, 2020 to re-book our 1 week stay for May 2021. Seems a very simple way to resolve this, as the # of points and booking season are the same. No voucher, no refunds, just a deferral. Any thoughts on how David’s will respond. Because this is the only solution I’m interested in. If they refuse to act as my “intermediary” on this, we’ll just initiate a chargeback. Hope it doesn’t come to that.

 

[starry_solo]

Can anyone think of any reason David’s would resist contacting the owner about deferring my reservation for 1 year? That’s what I’ve asked them to do and am awaiting a response. Our 1 week AKL stay is mid-May 2020, so technically not yet cancelled, but I want to be pro-active about asking the owner to try on June 1, 2020 to re-book our 1 week stay for May 2021. Seems a very simple way to resolve this, as the # of points and booking season are the same. No voucher, no refunds, just a deferral. Any thoughts on how David’s will respond. Because this is the only solution I’m interested in. If they refuse to act as my “intermediary” on this, we’ll just initiate a chargeback. Hope it doesn’t come to that.

Because those points may not be valid til May 2021.

 

[momincolorado]

Can anyone think of any reason David’s would resist contacting the owner about deferring my reservation for 1 year? That’s what I’ve asked them to do and am awaiting a response. Our 1 week AKL stay is mid-May 2020, so technically not yet cancelled, but I want to be pro-active about asking the owner to try on June 1, 2020 to re-book our 1 week stay for May 2021. Seems a very simple way to resolve this, as the # of points and booking season are the same. No voucher, no refunds, just a deferral. Any thoughts on how David’s will respond. Because this is the only solution I’m interested in. If they refuse to act as my “intermediary” on this, we’ll just initiate a chargeback. Hope it doesn’t come to that.

Do you know the status of the owners' points? They might expire before May 2021. Also, David's now charges more per point so that very same reservation will now cost you more, which is great for David's but not so great for the renter.

 

[JasonV]

David’s refused to contact the owner to see if they are in a situation where a refund may be possible. They confirmed that the only option available to me is their travel voucher. I’m interested in hearing how chargebacks go as this is most likely where I am headed.

 

[Bowen Family]

Do you know the status of the owners' points? They might expire before May 2021. Also, David's now charges more per point so that very same reservation will now cost you more, which is great for David's but not so great for the renter.

I presume David’s would know status of these points, and obviously that’s out of theirs and the owner’s hands. I’m hoping that with the policy change yesterday from DVC, expired points becomes less a problem for re-booking (though obviously still a possibility that I’d have to accept).

 

[Bowen Family]

David’s refused to contact the owner to see if they are in a situation where a refund may be possible. They confirmed that the only option available to me is their travel voucher. I’m interested in hearing how chargebacks go as this is most likely where I am headed.

That really bugs me. This attempt at a one size fits all solution to a complicated rental process and situation just feels destined to prolong uncertainty. I think they should have had a suite of options for different scenarios, and without making any guarantees, try to find the best possible outcome for each customer. In some instances that might be a voucher, others a rebooking, and others a refund. Having options would at least acknowledge that David’s isn’t in a position to please everyone, which they appear to be pretending to be with this untested voucher system.

 

[Cyberc1978]

I presume David’s would know status of these points, and obviously that’s out of theirs and the owner’s hands. I’m hoping that with the policy change yesterday from DVC, expired points becomes less a problem for re-booking (though obviously still a possibility that I’d have to accept).

If I as an owner had used David’s and he basically told me to go stick it, since he didn’t pay me the last 30% as agreed. Then I would not use him to rent my now extended points. I’d either go on a FREE vacation or rent the points privately.

Well maybe I give him the chance to rent them all over again and pay me a new 70%.

No way I would do it for free. Had he paid me the 30% as originally agreed then it was a different matter I would of course help out.

 

[cmrdgrs]

Can anyone think of any reason David’s would resist contacting the owner about deferring my reservation for 1 year? That’s what I’ve asked them to do and am awaiting a response. Our 1 week AKL stay is mid-May 2020, so technically not yet cancelled, but I want to be pro-active about asking the owner to try on June 1, 2020 to re-book our 1 week stay for May 2021. Seems a very simple way to resolve this, as the # of points and booking season are the same. No voucher, no refunds, just a deferral. Any thoughts on how David’s will respond. Because this is the only solution I’m interested in. If they refuse to act as my “intermediary” on this, we’ll just initiate a chargeback. Hope it doesn’t come to that.

I think the main reason the broker doesn't want to do this, even if they could, is control. The broker is not willing to relinquish control of the transaction. He wants to force everyone to take the voucher, void the original contract, and maintain control of everything. He is basically holding renters hostage to the voucher because if you don't accept the voucher and void the original agreement with the broker, you get nothing. The broker is not interested in offering a "suite" of solutions based on different scenarios.

RedWeek did the opposite. If owners and renters wanted to communicate, they allowed them to communicate and work out a deal without RedWeek. Once the deal was worked out RedWeek asked to be notified of what was agreed upon. RedWeek realized that they were a bottleneck to finding solutions and putting people at ease, so they decided to stop being a bottleneck and allow owners and renters to communicate. This broker continues to be a bottleneck for whatever the reasons are -- can't or won't -- no one knows.

 

[Grumpy by Birth]

I’d either go on a FREE vacation or rent the points privately.

If you're able to use the extended points for yourself or rent them to someone else privately, I think you might have to return the 70% to David's to avoid running afoul of "double dipping" rules. Characterizing using the extended points as going on a FREE vacation would seem to violate that rule.

 

[cmrdgrs]

If I as an owner had used David’s and he basically told me to go stick it, since he didn’t pay me the last 30% as agreed. Then I would not use him to rent my now extended points. I’d either go on a FREE vacation or rent the points privately.

Well maybe I give him the chance to rent them all over again and pay me a new 70%.

No way I would do it for free. Had he paid me the 30% as originally agreed then it was a different matter I would of course help out.

I see this point. David wants me as the owner to continue to do work for his company, he isn't giving up his commission, but I'm suppose to jump through hoops for free for him and as he stated in his own email "work tirelessly" to help his business survive.

 

[starry_solo]

I presume David’s would know status of these points, and obviously that’s out of theirs and the owner’s hands. I’m hoping that with the policy change yesterday from DVC, expired points becomes less a problem for re-booking (though obviously still a possibility that I’d have to accept).

send him an email and ask if he can contact the owner to see if they got an extension on their points and how long it is. If it’s the six month extension, then you have to be able to travel sometime in summer to early fall. Are you willing to do that?

 

[Bowen Family]

I think the main reason the broker doesn't want to do this, even if they could, is control. The broker is not willing to relinquish control of the transaction. He wants to force everyone to take the voucher, void the original contract, and maintain control of everything. He is basically holding renters hostage to the voucher because if you don't accept the voucher and void the original agreement with the broker, you get nothing. The broker is not interested in offering a "suite" of solutions based on different scenarios.

RedWeek did the opposite. If owners and renters wanted to communicate, they allowed them to communicate and work out a deal without RedWeek. Once the deal was worked out RedWeek asked to be notified of what was agreed upon. RedWeek realized that they were a bottleneck to finding solutions and putting people at ease, so they decided to stop being a bottleneck and allow owners and renters to communicate. This broker continues to be a bottleneck for whatever the reasons are -- can't or won't -- no one knows.

This is exactly what I originally asked David’s for, and they refused on the grounds that they are my intermediary. Ok, fine, if their job is to be an intermediary then they should have to take my proposal back to the owner on my behalf. But they are conflicted and hence part of the problem, not the solution.

 

[Bowen Family]

send him an email and ask if he can contact the owner to see if they got an extension on their points and how long it is. If it’s the six month extension, then you have to be able to travel sometime in summer to early fall. Are you willing to do that?

Yes, I’ve asked them to contact the owner to explore different options for rebooking. Just received another refusal from David’s within the last hour, and a reminder that I am eligible for a “possible travel credit”. Not good enough. I’ve given them one last chance to contact the owner and if they refuse again I’ll start a charge back claim.