Davids DVC: Rental reimbursement or rescheduling?

[Disaseny]

I just received my email from David's and had already filed my dispute with Chase yesterday. Wonder how long it will take to rescind the offer. I can't wait to see what reasons why they give that they cannot refund the money to me.

 

[owensjro]

Not from what I have seen! “Due to the complexity of the point system and the fact that Owners may have to bank or borrow points in order to secure your reservation, cancellations, upgrades and date modifications are not permitted.”

I have emailed twice asking to contact the owner to reschedule and both times received a standard email to wait!!

I am an owner with an upcoming rental. I was contacted asking if I was willing to re-rent the points to support a voucher. I have asked multiple times if the renter would prefer to rebook and the answer each time has been that I would be asked to re-rent and they would be given a voucher.

So it seems to me that the voucher is being pushed on both ends now above any other option.

 

[disneypharm]

I am an owner with an upcoming rental. I was contacted asking if I was willing to re-rent the points to support a voucher. I have asked multiple times if the renter would prefer to rebook and the answer each time has been that I would be asked to re-rent and they would be given a voucher.

So it seems to me that the voucher is being pushed on both ends now above any other option.

Sorry! But what is that mean to "re-rent"? Re-rent to a different person and not reschedule the same renter? If yes, why?

 

[starry_solo]

Sorry! But what is that mean to "re-rent"? Re-rent to a different person and not reschedule the same renter? If yes, why?

David's is offering the original renter a voucher. David's wants the owner who rented the points and got the points back to rent to a new renter.
David's collects commission again?

 

[disneypharm]

Wait! So, by accepting to re-rent to a different person, you will be returning your 70% to him, he will keep the money and then provides a voucher to the existing renter. Then you re-rent your points to a new renter, and in the mean time, he will get another commission from the new renter (in addition to the money you returned)?

 

[disneypharm]

David's is offering the original renter a voucher. David's wants the owner who rented the points and got the points back to rent to a new renter.
David's collects commission again?

Thanks, we were typing at the same time.

 

[owensjro]

David's is offering the original renter a voucher. David's wants the owner who rented the points and got the points back to rent to a new renter.
David's collects commission again?

Exactly. Whereas I would rather help the renter directly and try to work with them to rebook their trip. I'm not even being offered that option now. The first rental I had in March we discussed rebooking but the renter didn't want to. Now it appears to be off the table entirely.

 

[Marionnette]

Sorry! But what is that mean to "re-rent"? Re-rent to a different person and not reschedule the same renter? If yes, why?

Yes. David’s wants owners who secured reservations for a renter who is now affected by the shutdown to make a reservation for a new renter using those same points.

The owner keeps the 70% they’ve been paid but has to wait until the new renter checks in before they get the remaining 30%. David’s collects a new rental fee from the 2nd renter. The original renter gets a voucher. Part of the money collected from renter #2 will offset the voucher. David’s collects two fees for two rentals (the original rental plus the new rental) off of the same set of points.

 

[Krandor]

Yes. David’s wants owners who secured reservations for a renter who is now affected by the shutdown to make a reservation for a new renter using those same points.

The owner keeps the 70% they’ve been paid but has to wait until the new renter checks in before they get the remaining 30%. David’s collects a new rental fee from the 2nd renter. The original renter gets a voucher. Part of the money collected from renter #2 will offset the voucher. David’s collects two fees for two rentals (the original rental plus the new rental) off of the same set of points.

that is a house of cards ready to collapse And kicking the can down the road.

Im shocked there are new people wanting to rent seeing this voucher crap and the new “if resorts are closer we’ll issue a voucher on whatever terms we decide when we get around to it” terms.

 

[DisneyBB]

i Would want to see proof from David that contact with my renter has been made. I would want to see that an offer to reschedule or refund has been made.

 

[DisneyBB]

Exactly. Whereas I would rather help the renter directly and try to work with them to rebook their trip. I'm not even being offered that option now. The first rental I had in March we discussed rebooking but the renter didn't want to. Now it appears to be off the table entirely.

Did you receive all the money for your March rental ? Or did you have to refund?

 

[Krandor]

i Would want to see proof from David that contact with my renter has been made. I would want to see that an offer to reschedule or refund has been made.

they are only doing vouchers now. Nothing else seems to be on the table.

 

[Dracula]

Sorry! But what is that mean to "re-rent"? Re-rent to a different person and not reschedule the same renter? If yes, why?

Because the chances of matching a large pool of renters with a large pool of owners are much better than accommodating one renter at a time with the same set of points.

 

[Cyberc1978]

If the number of posts in this thread is any indication (2000+) a lot of people either have an opinion or is impacted by this one way or another.

When the corona dust settles I wonder if Davids is still around if he is how many owners and renters will be using him. His damage control is sort of non existent except for deleting negative comments on this Facebook page.

 

[Dracula]

Yes. David’s wants owners who secured reservations for a renter who is now affected by the shutdown to make a reservation for a new renter using those same points.

The owner keeps the 70% they’ve been paid but has to wait until the new renter checks in before they get the remaining 30%. David’s collects a new rental fee from the 2nd renter. The original renter gets a voucher. Part of the money collected from renter #2 will offset the voucher. David’s collects two fees for two rentals (the original rental plus the new rental) off of the same set of points.

I was totally with you until you stated that David collects two fees from the same set of points. No question, David collects the fee on the second rental (the re-rented points). But he refunds his first fee to the first renter as a voucher, and this voucher must be used on a different set of points (the first set of points, if unexpired, we assume has been re-rented). And when the first renter uses the voucher to make a reservation, then David earns another fee, on another set of points (or cruise, cash booking etc.). I don't see anything fishy here, other than the voucher terms which are very one-sided.

 

[Cyberc1978]

they are only doing vouchers now. Nothing else seems to be on the table.

I have looked into the crystal ball and I foresee that David’s will have problems fulfilling voucher rental request in the future to come.

 

[Cyberc1978]

I’m keen to hear about how the CC chargebacks will turn out, in the weeks/months to come

I assume that it’s not lawyers processing the claims and if Davids can provide contracts etc maybe he have a good case. OTOH maybe he don’t.

 

[Disneyepcot]

I think its too late. David’s should have asked all renters if they are willing to be rebooked and ask all owners if they would help rebook their renters. I think a lot more people would have accepted this,

This is how David's attempted to work it out in March (mine was one of the first reservations cancelled). Unfortunately my owner only offered for me to rebook through May 31 since they had used June 2019 UY points. If the owner had known absolutely sure what DVC would allow, if anything, for their expired points then they may have been willing to work something out with me. There was just too many unknowns.
I have not received an offer for the voucher because early on, before the voucher deal, I refused to rebook with my owner and notified David's that my credit card company would deal with them through a charge back. It has been about 30 days now but I was told it could take up to 60 to finalize the charge back. At this time the money is back in my account but the decision is not final yet.

 

[Miffy]

that is a house of cards ready to collapse And kicking the can down the road.

Im shocked there are new people wanting to rent seeing this voucher crap and the new “if resorts are closer we’ll issue a voucher on whatever terms we decide when we get around to it” terms.

I was shocked at first too, but I'm even more shocked that people are still hoping to go on a cruise sometime before 2057.

 

[Jwdisney914]

Sorry if already answered - has David’s specified how long the voucher is valid for? Thanks!