I did mine for my brother yesterday at 1 pm Saturday. He gets very stressed with waiting so I went to his house waited on the chat hold about an hour. Maybe 1.5 hours Then someone got my info and came back 30 min later for video chat. Then passed me to book pre registered via a form you fill out and that took another 30-40 min but my brother didn’t have to partake in that part. Overall very worth it and he feels better knowing how it works. Depending on the disability type advance planning can help ease anxiety.