Damaged Package - WWYD?

[DVCBELLE]

Last week I got a GREAT Deal on formula from CVS online. Today I got an email from a woman who lives about a mile from me...she had my formula - she found it lying on the curb/gutter in front of her house - the box was open and she used the form inside it to email me.

I called CVS and they said UPS said they delivered it to my house so I was out of luck. I called UPS and they put it through to the damage dept.

They made me claim the sale price on the formula and not the full price so now I won't be able to replace all of it. So I am pretty irritated with that.

So then we get through it all and the girl says - so the cans aren't open or damaged - they are just covered in dirt? I can't submit that as damaged then.

So I asked her "If your baby's formula can was laying out in the middle of the street a mile from your house for about 24 hours and was covered in dirt - you would feed that to your baby?"

She got quiet - finished typing and told me they would contact me about my claim.

I am afraid they are going to tell me that it isn't really damaged and they won't replace it. I guess my question is - would you feed that to your baby? Am I being unreasonable in asking them to replace the formula?

I don't think someone took it off my porch b/c just a few days ago, they left a flat screen tv from best buy sitting on my porch - in its box announcing what it was...so I think it is a safe bet that someone didn't steal the small box of 4 cans of formula. Maybe I will catch my UPS guy and ask if he remembers actually delivering it.

 

[walkdmc]

I wouldn't discount the idea that the CVS box may have been stolen from your porch, by someone looking for drugs (CVS has a huge mail order prescription drug dept. and sends drugs like stimulants and other controlled substances through the mail. I used to prescribe Concerta to someone who ordered it from them).

Anyway, I suspect someone took the box, opened it and was disappointed to find formula and tossed the box out of the window. I doubt they took time to tamper with the formula...that said, no, I would not feed that to my baby.

I don't think it's a bad idea to contact your local police dept just to find out if this type of thing has happened before, in your neighborhood, especially if you talk to your UPS person and determine s/he did indeed deliver the box to your porch.

 

[scrapquitler]

Last week I got a GREAT Deal on formula from CVS online. Today I got an email from a woman who lives about a mile from me...she had my formula - she found it lying on the curb/gutter in front of her house - the box was open and she used the form inside it to email me.

I called CVS and they said UPS said they delivered it to my house so I was out of luck. I called UPS and they put it through to the damage dept.

They made me claim the sale price on the formula and not the full price so now I won't be able to replace all of it. So I am pretty irritated with that.

So then we get through it all and the girl says - so the cans aren't open or damaged - they are just covered in dirt? I can't submit that as damaged then.

So I asked her "If your baby's formula can was laying out in the middle of the street a mile from your house for about 24 hours and was covered in dirt - you would feed that to your baby?"

She got quiet - finished typing and told me they would contact me about my claim.

I am afraid they are going to tell me that it isn't really damaged and they won't replace it. I guess my question is - would you feed that to your baby? Am I being unreasonable in asking them to replace the formula?

I don't think someone took it off my porch b/c just a few days ago, they left a flat screen tv from best buy sitting on my porch - in its box announcing what it was...so I think it is a safe bet that someone didn't steal the small box of 4 cans of formula. Maybe I will catch my UPS guy and ask if he remembers actually delivering it.

If you aren't happy with the credit you get from CVS, dispute the charge with your Credit Card company.

I agree with another poster: don't automatically think that the box of formula wasn't stolen. The only items under lock and key at my local grocery store are instant lottery tickets, cigarettes and baby formula. That means that formula must be a HUGE target for thieves.

 

[eeyorethegreat]

I wouldn't discount the idea that the CVS box may have been stolen from your porch, by someone looking for drugs (CVS has a huge mail order prescription drug dept. and sends drugs like stimulants and other controlled substances through the mail. I used to prescribe Concerta to someone who ordered it from them).

Anyway, I suspect someone took the box, opened it and was disappointed to find formula and tossed the box out of the window. I doubt they took time to tamper with the formula...that said, no, I would not feed that to my baby.

I don't think it's a bad idea to contact your local police dept just to find out if this type of thing has happened before, in your neighborhood, especially if you talk to your UPS person and determine s/he did indeed deliver the box to your porch.

Bolding mine. I have always been told by my Dr and insurance company that these drugs are not allowed to be sent this way. In fact, I have to pick up a paper RX every month because it can even be called in to a pharmacy be cause is is considered "a contolled" substance. This isn't even a heavy duty RX. Does that vary state to state?

 

[deegack]

Bolding mine. I have always been told by my Dr and insurance company that these drugs are not allowed to be sent this way. In fact, I have to pick up a paper RX every month because it can even be called in to a pharmacy be cause is is considered "a contolled" substance. This isn't even a heavy duty RX. Does that vary state to state?

Yes it does vary by state. Dh has a medication that is a controlled substance. In ny he could get three months at once through a mail order pharmacy. In nj one month at a time through a regular pharmacy.

 

[mousehouselover]

I have always been told by my Dr and insurance company that these drugs are not allowed to be sent this way. In fact, I have to pick up a paper RX every month because it can even be called in to a pharmacy be cause is is considered "a contolled" substance. This isn't even a heavy duty RX. Does that vary state to state?

Yes it does vary by state. Dh has a medication that is a controlled substance. In ny he could get three months at once through a mail order pharmacy. In nj one month at a time through a regular pharmacy.

Actually; controlled substances are classified by the DEA on the federal level. There are some medications that require a new prescription on a tamper-proof pad every month. These are called schedule II or C-II drugs and include nearly all ADHD meds and morphine. States do have some leaway in how they handle the lower schedule narcotics but because so many of them are also being abused, many states are strengthening the laws regarding prescribing and dispensing of all controlled substances.

 

[angwill]

I am actually surprised UPS allowed you to file a claim because their rules are that they are only responsible to their customer which is the person/company who sent the package. The CS department is not allowed to take a claim by the reciever. They view it that you are CVS's customer because they got your money and provided you their service/product and CVS is their customer because they got their money and provided them a service so the claim if approved will go to CVS not you and you need to go to CVS to get your money back from them. Another thing with UPS is that the driver is responsible to put your package out of sight and weather but if you really fight it they will just hold all your packages and make you come pick them up from them.

Did you try asking for a supervisor or manager when you called CVS? I would call them back and talk to someone above a phone CS rep and explain that the formula is unsafe for consumption by your child since it was tampered with. I would ask if you could get a return invoice to send it back as damaged and get your money back or better yet possibly another shipment for the same cost.

HTH

 

[tar heel]

One of my family members used to take a controlled substance. It could not be called in -- we had to have a new paper prescription each time -- but we could mail it to our mail order pharmacy and get a 90-day supply of the meds.

 

[MaleficentRN]

CVS needs to re send you the formula.It was never delivered to you. CVS is responsible for seeking reimbursment from UPS. That's the chance that CVS and UPS take when a package is left without a signature.

 

[akcire]

1st No I would never feed that to my child. Who knows what happened to it.

2nd CVS is stupid. Call them back and have them resend you a new supply of formula. If they refuse to do that, then you should be able to dispute the charges with your credit card. Cause really, having an unknown 3rd person (who may be a perfectly normal person) have control over your baby's food, after it possibly spent a few days in a ditch does not seem like a safe idea. That formula needs to be destroyed.