Customer Service

bigsy820

Earning My Ears
Joined
Apr 5, 2005
Messages
4
Hi, New to the boards. Went on 7 Day West in October. We had a terrible experience with ship Dr which ended in us being disembarked. We had spent the entire day at Key West Hospital as requested to clear us for sailing. After a barage of testing my wifes personal physician, the ER Doc had come to the conclusion that there was no risk of sailing and we should have never been sent to ER to start out with. I am a career Paramedic and was very suspicous of this Dr. The issue was pregnancy related and we are happy to say our son is due in the next 2 weeks. After returning home we went back and forth with the Medical company contracted by Disney to provide service onboard with the end result being "It is not our problem". We wrote 1 letter to Disney Cruise line and recieved voucher credit for the price of the cruise, along with an apology letter. Disney has once again proved its commitment to customer service, and has gone above and beyond anything we could have imagined. We are happy to say we are now doing the western 7 Day on May 20 2006. :Pinkbounc :Pinkbounc
 
How disappointing to have had such a problem, but thanks for sharing the good part. Did you get to finish the cruise or did you go home from Key West?

It was good to hear the DCL came through for you in the end.
 
Wow...glad to hear that Disney came through and I am surprised that you had issue with the ships doctor....all reports I have ever read have said that the medical team and facilities onboard were top notch.....sorry you had such trouble.

In 13 cruises we have never even seen the inside of the medical facility....I am happy about that!!!
 
glad to hear all ended well- and congrats on your upcoming arrival :flower1:
 

Good to hear that everything is OK... All is well, that ends well.......

It is great to hear Disney Shine for its customer service, but even better news about your family...

:goodvibes
 

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