proudmomof4
DIS Veteran
- Joined
- Apr 10, 2006
- Messages
- 1,519
So, we checked in Friday 12/5. We were told the usual things about our dogs, and that it would be $5 per day plus tax, total of $45.
Well, I lost my magic band and so today I went in to my guest portfolio to make sure nothing had been charged, there hadn’t been, so I deactivated the magic band. BUT I did notice that I had been charged the $45 for the dogs twice.
I went to the front desk to get it corrected and was told I could expect that charge daily. I was shocked, I asked when did it change from $5 and was told that was the charge nightly for the DVC cabins. They hadn’t asked where I was staying, they just automatically assumed I was in a cabin. Why would they assume that when there are more campsites than cabins?
I think they have been trained to assume everyone coming in to the lobby is in a cabin. And most of the branding has changed to DVC cabins. We rarely rent a golf cart, but did for this trip, the key came on a DVC cabins keychain. I explained that I was in a campsite and the charge should be $5 nightly. The woman had to go look it up in a binder because she wasn’t familiar with any of the campsite policies. I did get a refund, but I’m just expressing frustration that the CMs inside the lobby (at least today) have no campsite training.
After we got set up Friday afternoon, we went to Trail’s End for some food, it was around 2-3pm, the place was packed with most people getting the specialty coffees. We placed our order and paid but a receipt didn’t print. The CM kept trying to get it to print, but I finally said don’t worry about it, there is a line of people. We got a table and waited for our food. And waited and waited. A CM came by and asked if we had everything we needed, we said no, we haven’t received our food. Another CM came by a few minutes later and took the tracker from our table and asked if we were waiting for anything else. We said “yes, our food”. She went to the kitchen and came back and said they didn’t have an order for us and could I give her my receipt. I explained that the receipt didn’t print. I went back to the register and told the CM who had rung us up that the kitchen didn’t have our order. He called over a manager who couldn’t find our order in the register. I showed her the charge on my banking app, she said she was more worried that it wasn’t in their system. She wasn’t very concerned that we had paid for food and not received it, just that she couldn’t find it in the register. One of the other CMs finally went back to the kitchen and got our food. So, I’ll have to see if the charge actually goes through my bank account. But it would have been nice if the manager had gotten us our food and dealt with their system issue behind the scenes.
Today has been a pretty rainy day, we’ve been hunkered down in the camper. The 800 and 900 loops have flooded pretty badly. The golf cart parking lot at Pioneer Hall is a giant mud pit, so if you like going mudding in a 4 wheeler, that’s the place for you.
I mobile ordered a chicken dinner (GaG, IYKYK), for tonight’s meal. I traversed the mud pit at Pioneer Hall, brought the food back to the camper, only to find they had given me 6 pieces of chicken, not 8. I drove back up there, navigated the mud pit again, went inside and asked for a manager. I explained what happened, she kindly apologized and said she would get me a new bag of chicken. When she came back, she explained there was someone new working in the kitchen and they didn’t know they were supposed to count how many pieces of chicken they were putting in the bags.
While the situations were resolved to my satisfaction, that is too many issues when I’ve only been here 3 days so far.
Well, I lost my magic band and so today I went in to my guest portfolio to make sure nothing had been charged, there hadn’t been, so I deactivated the magic band. BUT I did notice that I had been charged the $45 for the dogs twice.
I went to the front desk to get it corrected and was told I could expect that charge daily. I was shocked, I asked when did it change from $5 and was told that was the charge nightly for the DVC cabins. They hadn’t asked where I was staying, they just automatically assumed I was in a cabin. Why would they assume that when there are more campsites than cabins?
I think they have been trained to assume everyone coming in to the lobby is in a cabin. And most of the branding has changed to DVC cabins. We rarely rent a golf cart, but did for this trip, the key came on a DVC cabins keychain. I explained that I was in a campsite and the charge should be $5 nightly. The woman had to go look it up in a binder because she wasn’t familiar with any of the campsite policies. I did get a refund, but I’m just expressing frustration that the CMs inside the lobby (at least today) have no campsite training.
After we got set up Friday afternoon, we went to Trail’s End for some food, it was around 2-3pm, the place was packed with most people getting the specialty coffees. We placed our order and paid but a receipt didn’t print. The CM kept trying to get it to print, but I finally said don’t worry about it, there is a line of people. We got a table and waited for our food. And waited and waited. A CM came by and asked if we had everything we needed, we said no, we haven’t received our food. Another CM came by a few minutes later and took the tracker from our table and asked if we were waiting for anything else. We said “yes, our food”. She went to the kitchen and came back and said they didn’t have an order for us and could I give her my receipt. I explained that the receipt didn’t print. I went back to the register and told the CM who had rung us up that the kitchen didn’t have our order. He called over a manager who couldn’t find our order in the register. I showed her the charge on my banking app, she said she was more worried that it wasn’t in their system. She wasn’t very concerned that we had paid for food and not received it, just that she couldn’t find it in the register. One of the other CMs finally went back to the kitchen and got our food. So, I’ll have to see if the charge actually goes through my bank account. But it would have been nice if the manager had gotten us our food and dealt with their system issue behind the scenes.
Today has been a pretty rainy day, we’ve been hunkered down in the camper. The 800 and 900 loops have flooded pretty badly. The golf cart parking lot at Pioneer Hall is a giant mud pit, so if you like going mudding in a 4 wheeler, that’s the place for you.
I mobile ordered a chicken dinner (GaG, IYKYK), for tonight’s meal. I traversed the mud pit at Pioneer Hall, brought the food back to the camper, only to find they had given me 6 pieces of chicken, not 8. I drove back up there, navigated the mud pit again, went inside and asked for a manager. I explained what happened, she kindly apologized and said she would get me a new bag of chicken. When she came back, she explained there was someone new working in the kitchen and they didn’t know they were supposed to count how many pieces of chicken they were putting in the bags.
While the situations were resolved to my satisfaction, that is too many issues when I’ve only been here 3 days so far.
