Wow, that is going WAY above and beyond great customer service, IMHO. Way to go HRH!And, if you rate over the Super Bowl, I am not sure what else you get to ask for ...
Guess we rate
I check my e-mail a while ago and I have one from my manager. . . he went this afternoon and took a slew of pics of the room he's found for us, and I could not have walked through that place and picked a better one for myself! So. . .
to the MANager. He's my superstar!Allright . . . so here's where I guess I eat a little. . . well something. While it was rough going for a few weeks, it's feeling like a distant memory right now. It doesn't undo the mistakes they have made. . .and there were quite a few. . . but it certainly makes up for them. There are some details that I can not provide here, but I do want to say, in the end, that the MANager has gone above and beyond any reasonable expectation and I don't think he could do anything more to make a person happy. At this point, I have complete confidence that everything will work out as promised. . .no one in the world would go to this amount of work to let something mess it up in the end. He truly wants us to have a wonderful stay and, while he said it, he's backed it up. I do believe there is room for improvement in some areas, but isn't there always. If you stop improving, learning, growing. . . well, you're probably not reading this anyway. I've learned from this experience and I hope everyone who has been following this thread remembers what it took to get here, but puts the good stuff, and it's really good, ahead of the mistakes. I know this falls short of saying "sorry HRH for doubting you, and quite publicly", but. . . ok "Sorry HRH for doubting you and doubting you loud", I still wish I hadn't had the bad experience. . . it does leave something lingering back there somewhere. . .but the end result is the most important.
Important note here:
We have not recieved a bunch of free stuff; we are not getting our room free of charge and never, ever did we ask for any of that. We had ONE issue on our list and that is to accommodate our special needs dd . . . that is all we were asking and that is what we have received. To us, that is supreme customer service and would rather have happy children than any amount of free or comps. He carefully listened to what our needs are and then took that to a level I did not imagine. He did a tremendous job of grasping and understanding what our daughter would need. . perhaps even more that I did. THAT is where I am impressed and THAT makes every penny we are spending seem like the best value in the world. I'll just bottom line this thing I am dancing all around here. . . it seems like HRH is there if you need something and will accommodate you if there is a need. . . I would not wish for anyone to take our experience and twist it into a way to manipulate the system. I had mucho documentation of our problems, which I did present to the manger. Please allow me to reiterate. . . we did not get free stuff here. . .what we got was something much, much more valuable, but don't ever hesitate to call if you've got a problem. I've only addressed this because it was brought to my attention that folks have actually taken issues like this from these boards, printed them out and tried to use them to get . . . well, whatever they tried to get. . . and I don't want to be the cause of or any part of that.
Here's looking foward to our rapidly approaching, much needed 10 days in Orlando!
