Customer service is alive and well

[wickesy]

Every 4 months or so Dad and I take a day trip to France through the Channel Tunnel to stock up on wine. It doesn't always work out cheaper but it is a nice day out and our latest trip was booked for this Saturday.

After the fire today we had decided that we would try and get in touch with Eurotunnel tomorrow to see whether we could still travel, but at 9:45 this evening Eurotunnel telephoned us and offered us a full refund or the chance to re-book for another time so we said we would re-book and somebody is going to call us back tomorrow to arrange a new date.

We often read comlaints about companies not doing enough for their customers so I thought it would be nice to post a positive story for a change. Well doen Eurotunnel and thanks to their employees who are no doubt giving up their own time to contact affected customers.

 

[Cyrano]

Given the circumstances nice to hear praise about a companies customer service practice

 

[wishspirit]

Thats great!

I wonder when they are going to ring me to get off my Eurostar trip to DLRP on Sunday. Even if it is up and running by then, its going to be PACKED!

 

[Goofysmate]

Yes it's so Nice to hear that they were very helpful and i hope that they will still be willing to help again today as i've seen on the news this morning it's all still out of action.

 

[natalielongstaff]

Great service

 

[mandymouse]

Great service

 

[Pinky166]

That's great service!

 

[Chilly]

That is good service.

 

[tennisfan]

Thats great service

 

[Snowy-girls]

Sorry you can't go David,but deffinatley good customer service.It makes a change to see a happy post about this type of thing.x.

 

[cap'njack.]

That's good customer service, and nice to see a company getting praise for a change.

 

[Ware Bears]

That's so nice to hear

 

[PoppyAnna]

Good stuff, how refreshing
Sounds like you're not too bothered when you go, David. That was probably a relief to them!

 

[wishspirit]

I do wish they would hurry up and tell us weekend travellers whats happening! I know they probably don't know, but i am worried sick!

 

[thelittlemermaid83]

I do wish they would hurry up and tell us weekend travellers whats happening! I know they probably don't know, but i am worried sick!

I can't imagine how your feeling hun seeing as you go this weekend. i'm trying to stop myself freaking out as we have 10days before we travel.

 

[wickesy]

Good stuff, how refreshing
Sounds like you're not too bothered when you go, David. That was probably a relief to them!

That was exactly what Dad said to the lady on the phone last night. It's only a day out for us so if we can make way for somebody going on holiday then we are happy to do so.

I do wish they would hurry up and tell us weekend travellers whats happening! I know they probably don't know, but i am worried sick!

It seems Eurostar aren't as helpful as Eurotunnel then. It seems things are really bad though as Dad had an e-mail this morning cancelling the booking altogether. From what I've read it looks like things aren't going to be back to normal for quite some time.

 

[irongirlof12]

wow, how unexpected

 

[Minniespal]

Nice change to see customer service actually helping the customer.