Customer Service Escalation

[Canadian Girl 77]

Does anyone know how to actually escalate a customer service complaint? We had an incident in May and I have never had a satisfactory conversation about my concerns (rollercoaster started moving before my kid was actually strapped in because the restraints weren't working).

Dealing with customer service has been almost as disturbing as the incident. Nobody came to any physical harm but for some reason Customer Service refused to let us talk to anyone that would be able to reassure us that the ride wouldn't have continued moving (another attendant ran out and pushed her restraint down).

When I ask to escalate on the phone they refuse to let me speak to a manager.

 

[Dashzap]

Holy cow. That's terrifying.

When I googled who oversees theme park safety in Florida or Orlando, I got a lot of job listings and one story from WESH.com.
The story states that theme parks self police and there is no government oversight, because of the size of the companies who have their own inspectors. http://www.wesh.com/news/central-florida/orange-county/who-oversees-theme-park-safety-in-florida/21119150#!bDLkrY

I have no idea how reputable that site is...