We only come to wdw in Jan or early Feb. It is not uncommon for the evenings to be pretty chilly. Last year my husband asked for a cup of hot water at a quick service in the MK and was told they can’t give or sell hot water only tea. My husband purchased tea for over $3 and she handed him a small cup of hot water and a tea bag. We tossed the tea bag and I used my own decaf tea bag. This has never been an issue in past years but I know many things at WDW have changed! We only tried at the one location and so I don’t know if this was a confused cast member or if it is common practice that you can get a free cup of ice water but not hot water. Arriving soon and wondering what to expect. Anyone requested a cup of hot water?