Crazy wait times for Dining 407WDWDINE

[styron]

I don't know if these are the cutbacks or what, but I can't get through on Disney's dining plan hotline to cancel my ADRs. I have two ADRs that I am canceling as a courtesy (one is Le Cellier!) and I have been put on hold for so long that I have just hung up. Have tried two days in a row. Yesterday I hung up after 15 minutes, and this time they at least had the courtesy to tell me on the recording that the wait time was over 30 minutes. Yuck. I'll never get through.

 

[catne]

maybe you should just send them an email...especially if you're just cancelling reservations. That way it won't cost you to be nice.

 

[MysteryMachine]

I started up another thread with the same idea... yes my wife waited for over 1 hour today before she got anyone on the phone!

 

[MelanieC]

Yikes - Not fun waiting that long

 

[Tiffany_PartyOf7]

This is my 2nd time on the phone tonight - 1st wait was 9 min. this time its said 7 min. --- I wonder if it has something to do with the options you answer first (been here since 04, been here more than 5 times, that stuff)

 

[scanne]

I'm on hold now and it's playing the Haunted Mansion narrative/music. I think this music is about 5-7 minutes long. Let's see if I get through the whole thing. The recording did say my call would be answered in less than 10 minutes. I don't mind the HM music. I can almost imagine that I'm on the ride....


Got a CM about 5 minutes in to the wait.

AND......
I was able to get Cinderella's Royal Table for a party of 8 on June 29th! Dinner - yay!
Also I was able to get Crystal Palace for a party of 8 on July 1st for lunch.

KEEP TRYING for those magical dining ressies! I'm going to go post my cancellations on the cancellation thread!

 

[jcjohns91107]

Weird, I called up in the middle of the afternoon last week, got right through and was done in about 3 minutes. Just needed to add one res.

 

[smile4stamps]

I think it all has to do with the time of day/day of week. I called on Saturday morning at 7:30ET with NO wait, I thought for sure I would have a long one. My longest wait was today at about 10 min... at 6:45 ET