Pooh_Friend#1 said:Mom - do not pick up the computer, refuse to pick it up because it was dropped. If you take it back then it looks like you accepted the fact that they dropped it. Keep calling the manager and remind him how this computer has been with them (since before vacation) which is almost 2 months. Stay strong and verbal.
Sandy, I agree. I don't think I would take the computer at this point either.