CR Check in - Not what paid for!

[Sammie]

Fan, you can demand all you want, but if the room is not there, it is not there.

To the OP, make sure they refund you for the difference in the two rooms. And I would suggest that since you were not in the room you booked when you arrived and you had to be inconvenienced to be moved, they treat you to dinner.

 

[CR Resort Fan 4 Life]

Fan, you can demand all you want, but if the room is not there, it is not there.

Normally I would agree with you about that. However after what I saw where a guest is told the room is not available so many times and still saying no I don't accept, then all of the sudden a Tower room becomes free does that seem right? Personally no one should have to take anything less then what they were willing to pay for and if they tell them they are not happy right away by saying no, maybe WDW could have done something else a lot faster.

 

[bab31]

That is great to hear!!! Now they should also really give you last night free, or at least give you SOME money back for that night.

We had a nonsmoking king room booked thru AAA at Coronado Springs. Which was not available - a smoking king was. They offered us that or a standard room for half price ..they ended up upgrading us to a jr suite. You paid for something you did not get- they owe you $$

 

[Sammie]

Normally I would agree with you about that. However after what I saw where a guest is told the room is not available so many times and still saying no I don't accept, then all of the sudden a Tower room becomes free does that seem right? Personally no one should have to take anything less then what they were willing to pay for and if they tell them they are not happy right away by saying no, maybe WDW could have done something else a lot faster.

All they did is dislocate someone else. And personally I figure that is bad karma. I would not be pleased either but demanding only makes them move someone else. I would prefer to negotiate for some type of compensation for the trouble.

 

[CR Resort Fan 4 Life]

I would not be pleased either but demanding only makes them move someone else.

That's true, however when someone has paid for a specific reservation is it fair that another family has their room and the other family end up with a room they did not want? I am not blaming the family who would have taken the room in question because that is the fault of the Resort. All I am saying is if someone were to want what they paid for they should and not worry about getting someone else moved, because WDW did not care that the original family had to move to a room they did not want.

 

[wifeofjack]

Something similar to this happened to Hubby and me in September. We had paid for and confirmed a preferred room at the All Star Music. The confirmation was made 1 week before check in. When we arrived we were told the preferred was not available but if we could wait until 4:00 we could be placed in the next set of buildings, we just had to wait because the carpet was being shampooed. We had no plans for our first day there, just use the pool, hang out and relax and then go to the Beach Club for dinner. We waited and at 4:00 went to the desk got out room keys and went to the room. It was a handicapped room, the carpet was saturated, we had asked for a fridge for hubby's meds and a sharps disposal for his insulin needles. The fridge was there, the sharps container was there, too, but it had USED needles still in it. I flipped out.
We went to dinner and when we got back I said to hubby that I was not at all satisfied with the room, we had paid for preferred and it was confired and that I wanted to speak to a manger. When I went to the desk complained the second time, the night manager asked us to wait. He started doing a lot of checking and when he finished he gave us new room keys and we were upgraded to a suite. He also did a lot of apolgizing for housekeeping.
Sorry that you did not get what you paid for the first night, but persistence and patience did pay off in the end, as it did for us.
Hope the rest of your vacation will be magical, our certainly was.

 

[darlak]

That's true, however when someone has paid for a specific reservation is it fair that another family has their room and the other family end up with a room they did not want? I am not blaming the family who would have taken the room in question because that is the fault of the Resort. All I am saying is if someone were to want what they paid for they should and not worry about getting someone else moved, because WDW did not care that the original family had to move to a room they did not want.

The more likely scenario is that they already put someone in that room who DID want and pay for it. WDW probably overbooked those rooms in the expectation that there would be some cancellations.

To use the example previously given, let’s say there are 20 MK rooms and they make 25 reservations for MK rooms on the same dates. WDW is betting that at least 5 of those reservations will be cancelled or changed. When that doesn’t happen, then there is no way possible to accommodate all 25 reservations.

I do agree that there should be some kind of upgrade or compensation offered to those 5 who can’t get what they reserved and paid for.

 

[Brad Bishop]

I've said it in a different thread a while back but here's my beef:

If I've paid for a room upfront (which I have for January) there should be no question that there is a room waiting for me pending some kind of fire or water damage.

This whole 'overbooking' thing makes sense if I were just reserving a room but hadn't paid, yet. I can understand a hotel's position in that regard. When I booked my MK View room back in September it was a 'Make sure you've paid everything by Dec 4th,' kind of deal. Basically, like the OP, I've paid -before- staying there. Once that has happened there shouldn't be any question that a room is available for a person except pending some kind of unforeseen damage. Once someone has paid you should take the person's room out of the 'to possibly over-book' category and just work with what you have left.

 

[CR Resort Fan 4 Life]

I've said it in a different thread a while back but here's my beef:

If I've paid for a room upfront (which I have for January) there should be no question that there is a room waiting for me pending some kind of fire or water damage.

This whole 'overbooking' thing makes sense if I were just reserving a room but hadn't paid, yet. I can understand a hotel's position in that regard. When I booked my MK View room back in September it was a 'Make sure you've paid everything by Dec 4th,' kind of deal. Basically, like the OP, I've paid -before- staying there. Once that has happened there shouldn't be any question that a room is available for a person except pending some kind of unforeseen damage. Once someone has paid you should take the person's room out of the 'to possibly over-book' category and just work with what you have left.

You make some very good points. In the case of any WDW Resort when you make a room only reservation, the guest can either pay the 1st night deposit right away over the phone or they can pay it at a later date. Either way once it's paid the room they have reserved and already paid the 1st night deposit should be their's once they arrive.

In the case of just making a reservation at another hotel like a Hampton Inn where no 1st night deposit is required, if the hotel overbooks their rooms it's not like the guest paid a deposit on the room only to find out they gave it to someone else.

 

[Sammie]

All I am saying is if someone were to want what they paid for they should and not worry about getting someone else moved, because WDW did not care that the original family had to move to a room they did not want.

And my point is two wrongs do not make it right.

 

[star2500]

All I know is this...when I arrive there in a week...my room better be there and what I asked for. I have a room only reservations; however, it is paid in full for all 9 nights. The reason why I did this was one...I wanted no problems because I put it on my credit card...all I needed was for some odd reason my cc company decides not to accept a big charge to it. Second reason is this exact reason. I've read more and more of these stories on these boards. If they do not have a tower room for me and I am paid in full...all you DISers will be hearing my voice from down there that day. Seriously, I will not be leaving that counter until I have what I paid for in advance.

Hope this situation doesn't happen to anyone else. People have waited months...years...for their trip to arrive....and it really sucks (excuse my French) that this stuff happens.

Take care all...

 

[Alicnwondrln]

If you book and pay for a tower you should get it. If not they should be upgrading you. They still should be crediting you for the first night the difference.

 

[CR Resort Fan 4 Life]

All I know is this...when I arrive there in a week...my room better be there and what I asked for. I have a room only reservations; however, it is paid in full for all 9 nights. The reason why I did this was one...I wanted no problems because I put it on my credit card...all I needed was for some odd reason my cc company decides not to accept a big charge to it. Second reason is this exact reason. I've read more and more of these stories on these boards. If they do not have a tower room for me and I am paid in full...all you DISers will be hearing my voice from down there that day. Seriously, I will not be leaving that counter until I have what I paid for in advance.

Hope this situation doesn't happen to anyone else. People have waited months...years...for their trip to arrive....and it really sucks (excuse my French) that this stuff happens.

Take care all...

I know not everyone who visits WDW posts on Disboards or any other WDW message boards, however when this type of topic where someone does not get a room they made a reservation for does not get talked about a lot on here. So I don't think this happens as much as people think and chances are you should have nothing to worry about with you're reservations.

 

[Eeyore's Pal]

I don't know why everyone is assuming that just because the OP's tower room was available the next day that this means that someone else was displaced from their desired accommodation.

They might have been short a tower room for many reasons:

• Room needed a deep clean for some reason
• Room had a maintenance issue that was fixed overnight
• Previous guest extended their stay by one night

I do agree that the OP should seek compensation for having a lesser accommodation for one night, and the inconvenience of having to change rooms.

Hoping the rest of her trip is filled with lots of magic!

 

[TammiMcMan]

They might have been short a tower room for many reasons:

• Room needed a deep clean for some reason
• Room had a maintenance issue that was fixed overnight
• Previous guest extended their stay by one night

I do agree that the OP should seek compensation for having a lesser accommodation for one night, and the inconvenience of having to change rooms.

 

[star2500]

I totally understand that things can unexpectedly happen to the rooms. However, what bothers me with this is that the CM put the OP in a wing room after she paid for a tower room, and did not offer any compensation for it...not even the difference of price between the 2 rooms for that one night. The OP shouldn't have to remind them of this, it should be automatic done by the CM. Maybe it's just me but this does not go well with me...and it also could be that I feel the nervous/panicking mode setting in since we leave next week and I still have to pack for 6 people

Anyway...I am not trying to be argumentative in any way...but things like this just irk me.

Take care all....

 

[cdrn1]

And my point is two wrongs do not make it right.

The first "wrong" is that the OP reserved a room and the hotel did not provide that room. What is the second "wrong"?

Not trying to incite, just trying to understand.

I have to say, I am not an overall selfish person but I would want my own family not to be disappointed, rather than worry about some unknown faceless other customer being disappointed.

 

[jade1]

Previous guest extended their stay by one night

What? I cant believe they would allow that, knowing that day they would need to tell a prepaid arrival guest they are out of luck.

 

[TammiMcMan]

However, what bothers me with this is that the CM put the OP in a wing room after she paid for a tower room, and did not offer any compensation for it...not even the difference of price between the 2 rooms for that one night

I think we may be putting the cart in front of the horse here. Laura has not come back to post what the resolution was, which probably means that it's all worked out and she's having a great time. It's only been assumed that she didn't get a credit or any type of compensation. Credits are normally done against the room account, so that's probably already been handled. She may have received a breakfast voucher or gift basket when they were moved the next day. Until we hear back from Laura, we may not want to assume the very worst has happened.

 

[CleveRocks]

What? I cant believe they would allow that, knowing that day they would need to tell a prepaid arrival guest they are out of luck.

Unfortunately, the law prohibits WDW from physically evicting people or even locking them out of the room, as long as they pay. I'm not an expert on this, but I know this to be true. A guest who "squats" in a room past their reserved departure date is a huge headache for resort management.