Covid Cancellation Question

[DisneyCowgirl]

I have a cruise coming up in concierge. I don't intend to cancel. But what happens if I do have symptoms or contact with a positive person in the days before the cruise? I know non-concierge can cancel and get a refund or credit. Does same apply to concierge? Any one have experience with this?

I called DCL, but they just told me my hold time is expected to be 3 hours and 25 minutes. Yikes!

I hope I'm worrying unnecessarily, but I can't help it.

 

[PrincessShmoo]

I have a cruise coming up in concierge. I don't intend to cancel. But what happens if I do have symptoms or contact with a positive person in the days before the cruise? I know non-concierge can cancel and get a refund or credit. Does same apply to concierge? Any one have experience with this?

I called DCL, but they just told me my hold time is expected to be 3 hours and 25 minutes. Yikes!

I hope I'm worrying unnecessarily, but I can't help it.

From the DCL website:

Flexible Refund Policy

Within 14 days of the sailing, booked Guests with COVID-19-related health concerns (symptoms or exposure) can receive a refund without Disney-imposed cancellation fees or apply their cruise fare toward a future sail date.
Important Details

• Within 14 days prior to embarkation, Guests who experience one or more of the qualifying scenarios may change their sail date, under the following terms:
  • Guests who wish to change their sail date must move the sail date to a future sailing that commences prior to September 30, 2022.
  • Onboard Offer Blockout Dates apply
  • Future cruise credits cannot be applied to the Disney Wish maiden voyage, setting sail on June 9, 2022.
  • Guests cannot change their reservation back to the original sail date after taking advantage of this policy.
• Qualifying scenarios include Guests who:
  • Have symptoms of COVID-19
  • Have a temperature of 100.4°F or greater
  • Have had known exposure to a person with COVID-19 within the previous 14 days
  • Have tested positive for COVID-19
• Guests who do not wish to select a new sail date will be provided a refund without Disney-imposed cancellation fees in their original form of payment.
• Guests who experience one or more of the qualifying scenarios on the day of Embarkation will be denied boarding. Guests who are denied boarding will receive a Denied Boarding Voucher for the full amount of their sailing or a refund without Disney-imposed cancellation fees.
• Please note that travel insurance and cancellation fees imposed by third-party suppliers, including airlines, are not refundable.
• Once on board, Guests who are subject to mandatory quarantine or who test positive for COVID-19 will receive a pro-rated voucher for a future cruise or a pro-rated refund.

 

[Ralph&Pam]

I have a cruise coming up in concierge. I don't intend to cancel. But what happens if I do have symptoms or contact with a positive person in the days before the cruise? I know non-concierge can cancel and get a refund or credit. Does same apply to concierge? Any one have experience with this?

I called DCL, but they just told me my hold time is expected to be 3 hours and 25 minutes. Yikes!

I hope I'm worrying unnecessarily, but I can't help it.

Once within the 14-day period prior to embarkation, all cruises share the same cancellation penalty provision, since every booking is past the point where any of the cruise fare is normally refundable. At that point, there is effectively no difference in that respect between concierge and non-concierge bookings. PrincessShmoo has quoted the relevant Flexible Refund Policy, so if you should have to cancel due to a qualifying Covid scenario, you should be eligible for a refund or credit.