Courtyard Mariott - YUCK!

[Pooh Girl 71]

We just got back form 9 nights there. IT was great! Our room was clean (not shabby or worn). We had a great view of the fireworks at Pleasure Island. We could also see the Swan/Dolphin hotels, the MGM tower from our balcony. We were on the 12th floor. I would definately stay there again. The location was excellent as well certainly much closer to everything than the All Stars. Plus it was quiet there I thought.

 

[lulu71]

We attempted to stay there last December. We checked in and it took 2-3 times to get the room key to work (we had to go back down to the front desk the first two times and the third time someone actually came up and it still didn't work). Finally we were able to get in the room, which was filthy and the A/C didn't work, so I immediately called the Hotel Royal Plaza next door to see if we could check in. Checked right out of CY and went next door, where we got an upgrade and it was wonderful!! I understand your problem with CY, it seems like it can be hit or miss.

 

[figment27]

I am sorry you had a negative experience at CY by Marriott DTD.
From the number of positive posts I have read from Disboard members, I would have to say it is more a HIT than a miss!
Did you bring your dissatisfaction with the room's condition to the attention of management, and, if so, what was the response?

 

[lulu71]

Actually there was a manager at the desk, who was actually involved in the whole key fiasco and didn't do anything at all but act overwhelmed. There was a also a young woman at the front desk who giggled through the whole ordeal. I felt they were very unprofessional.

 

[Kay1]

I'm trying to picture in my mind what highway the room fronted and can't. What highway was it, please.

 

[Debbie]

Our room overlooked Hotel Plaza Boulevard. While it had traffic, it is by no means a "highway". We never found it too busy to travel, and never heard the noise from our room. Every now and then, we could hear a bus go by, but that was it. Nothing to complain about in my book, but perhaps it was a different vacation for others.

If you go to CYM expecting a deluxe hotel ala Contemporary, Beach Club or Wilderness Lodge, you will be disappointed, but I would easily match the value and moderate resorts with CYM, especially if you get a rate less than half the price of the value resort, and @ a third of the moderate. Each person, though, has to decide whether they get 3 times the "holiday" at one hotel over another. And (important note) everyone must make the decision based on their own expectations and needs. (And that's why there might be a room for you at CYM at the discounted rate when you want it! )

 

[DaddyDon]

I am sorry for your bad exp at the hotel, We have stayed at the Rennissance world gate thanks to price line.They treated us like kings and queens on a pauper budget,It was my dw b-day and i called ahead to request cake ballons and champane and a dozen roses.The manager arranged it all for me ! And went out of his /her way to spend the less amount that i had given them to spend,Matter of fact the money they saved us i gave to the concier as a tip About 50.0,All i can say my room on that stay was very magical as we could see the tree of life,without the disney Price.

 

[cmsandrasue]

We just returned from CM at DD last night and stayed there for 7 nights with my 2 adult kids, we had 2 rooms and I had requested connecting rooms overlooking DD. I was told when I called a week in advance that it was no problem, however when we arrrived in the AM, because our flight arrived at 9:15am whe were told check in was 4:00, I then asked if we would have our request honored and was told he didn't know. We returned aound 2:00 our room still was not ready so we sat by the pool. Finally we got our rooms around 4:30 2nd floor on the wing overlooking the pool. Needless to say I was less than happy, but I was told there is no guarantee with requests. Yes our rooms were connecting, very clean, nice, view stinky. I felst the staff in the hotel to be very nice but the desk staff not very accomadating, they should have gotten us in our rooms sooner knowing we were waiting. I stayed for $25 a night for 5 of the nights, not sure I would go back. The bus service is fine going to the parks but returning in the evening was awful. Also if you are there in the afternoon don't expect to eat the 2go bar closes around 11:00 and the restaurant closes for lunch. The price was right, the rooms were clean, location is good, but there is NO MAGIC.

 

[LydiaAch]

Where is this 20.00 rate you all are talking about? I work for Marriott and I pay at least 45.00 a night at the employee rate!

 

[eeyore0062]

Lydia... it is the Courtyard Marriott, Lake Buena Vista, and the rate is a property internet special. We stayed there this summer for 5 nights at the rate of $20 per night. Had a great room, with balcony, overlooking the pools. It was quiet,clean, peaceful, and the staff was exceptionally professional. They seemed very concerned with our welfare, and how we were enjoying our stay. I am sorry for those who went and were disappointed, perhaps they expected something the caliber of the Grand Floridian or Grand Hyatt, but we wouldn't hesitate to stay there again! Magic, no--- if we want magic, we will stay in a WDW resort, and pay the price for it...but nice clean accomodations and a friendly staff... I couldn't ask for anything more... especially at rates between $20 -$39 a night!

 

[hallie]

I am sorry for your bad exp at the hotel, We have stayed at the Rennissance world gate thanks to price line.They treated us like kings and queens on a pauper budget,It was my dw b-day and i called ahead to request cake ballons and champane and a dozen roses.The manager arranged it all for me ! And went out of his /her way to spend the less amount that i had given them to spend,Matter of fact the money they saved us i gave to the concier as a tip About 50.0,All i can say my room on that stay was very magical as we could see the tree of life,without the disney Price.

WOW! That was very different from our stay. We also booked through priceline. Check-in went great, very friendly. We requested a crib for our son and we were told * no problem*, they'd send one right up!* We then headed off to Wal-mart and to MGM for a bit. We arrived back to the hotel late and discovered no crib. We called down and were told they'd send one right up and they were sorry. 30 minutes later- no crib and it was aproaching 11pm and we had a very cranky baby that wanted to go to sleep. We called again and they said it's on the way.....15 minutes later- nothing. So my DH went down to the front desk and they told him Oh we have no cribs left, then they went on to add that it's NOT guarenteed, ya know? very rude tone was used. My DH calmy explained that at check in(10am that moring-lol) we were told that it would be NO problem and that they'd send one right up. They said NO, they didn't say that- DH said yes they did. They said *Well we can't help you, we have none.* My DH said that my son had no place to sleep but they couldn't care less, it was terrible. he even explained that we'd been to Wal- mart that day and if they told us earlier that we'd have no crib, we would've purchased a Port- a crib for him BUT we were told *no problem* so we didn't. They said well we don't know what you want us to do, the hotels booked and we have no crib for you. They never apologized, it was really surprisingly rude and cold. We also never recieved any bath and Body works products that they advertized, we had no shampoo etc...

The next morning we went to try and talk to a manager but he/she wasn't in. The check in person apologized and suggested we contact Priceline for a refund because he was very sorry about upset at the actions of the staff the night before. We contacted Priceline and got a 10.00 coupon. Granted we only had problems with the night staff, I still won't return to the RWG after all the problems we had. Plus the condition of our room was sub-par. It looked like it came straight out of the 1970's and hadn't been throughly cleaned since. I had the same furniture as a child, I swear-lol!!! It was a moss green decor and was u-g-l-y! lol.,

I'm glad to hear you had a nice stay though!

 

[DaddyDon]

Wow i would have lost my cool!!!!Im sorry your stay was so bad when we were their last year during 4-11-2001 they were in the middle of a remodel ,we must have hit the mother load,They most certanley exceeded my expectations.If i were treated that poorly the C.E.O. would have heard from me or my wife.

 

[miko]

In reply to post regarding room key not working at Marriott Courtyard. 3 years ago the first week of December we had 5 nights reserved at Disney Yacht Club. We arrived before 10:00 am and to my surprise a room was available. My real surprise was when the bellman opened the door and we found the room occupied! Back to the desk with some poor comments by bellman. At desk I refused to go to another room and the asst manager said she would release our deposit (her claim was property was full anyway). I went to Beach Club and told the Mgr. our story with the names of the YC staff. We were given Concierge room at the YC rate we reserved (189). Beach Club was our original choice since we had stayed before and were told no rooms at any level were available (I checked about 2 days before departure).
Never stayed at YC before and never will try again. Stuff an happen anywhere, YC staff was less than responsive but BC went the extra mile. Hit or miss I guess wherever you go.

 

[undertheradar]

I'm a former Marriott employee, having worked security and front desk. My other experience is as contract security to a large hotel management firm. All of these experiences have one thing in common, items break and humans make mistakes. We have stayed at this property and everything was fine. 13 years ago, we were on our honeymoon and had our worst stay ever. We were at the Poly in Sept. and learned never to travel immediately after a busy season. We were put in 5 different rooms in our first hour. One room was "busy" with the shower running and 2 employee uniforms tossed on the bed, another had no bedding, another no interior doors. The best room had about 100 dead bugs in the bathroom and Mousekeeping asked if we could wait until the next day for them to clean. While it's true, you do get what you pay for, we have never been back to the Poly. Hotels do the best to honor requests, but cannot always succeed. Some of the issues posted are very disturbing, however some patience and a few kind words will normally fix the problem. In reference to the crib issue, as a father of 3, the best purchase ever made was a port-a-crib. We always knew where it had been and knew that it was clean. If you want to pay hundreds more for a room that you are only sleeping in, go ahead. Remeber, every hotel has good days and bad days, as do we all.

 

[Mustangdi]

Paducan
We also stayed there 2 weeks ago and had a nice
stay as usual. We had the 20.01 rate and last
year we were in room 810 and 813 this year. I
liked room 810 better, I think that the beds
were so comfortable. The staff was the most
friendly of all the hotels that we have stayed
at. We will look forward to a return trip next
year. I will try to avoid getting a lower room
that sounds really terrible.

 

[Lou-Ann]

I have to agree that the bed was the most comfortable we have found in any hotel at any price including 4 stars. I will take comfort over a Mickey phone any day.

 

[monte]

LdyiaAch,

I work for Marriott too and associate rate for a CY should only be $39., not $45.Why are you paying $45. for associate rate? I checked into the $20/29. rate and I think it was a four night minimum c/in Sun.-Thurs. so we weren't able to do it. I remember when we use to get comp. rooms, oh well those days are gone.

 

[jgates]

Our overall experience with CY DTD would be 90% satisfaction. (At the time it seemed a lot smaller % but I mellowed out). Our problem was we were on 14th (?-top) floor on the side where they had taken balconies off and increased room size. They had started replacing a/c units because size didn't handle increased floor space. We had 3 adults & 2 kids in this room. We would come back and it would be close to 90 in the room - by the time you took showers - oh my god. They moved us to 12th floor (after several repairmen had said it was fixed but it wasn't). Same problem. By 3rd morning I stopped at the Marriott Club desk and asked again for a repairman (about the 6th one). Since it was day they sent head of maintenance who finally told us what the deal was with room size (up until then we did not know). He was MAD as a hornets nest that they had even put 5 people in a room w/o the new a/c units because he said they should have known better. (New units were starting at ground level up and were backordered at time).

He called the head bellman who moved us to a new room in the wing. 4th floor I believe. Over pool area. Cool, comfy, clean, fantastic. We were happy as pigs in mud there!!!! A letter to Marriott later on resulted in comp for the 3 nites @ 90+ degrees in the room (in August!!!!)

My complaint? The right hand (front desk & nite maintenance) didn't know what the left hand (maintenance) was doing.

Would I stay there again? Yes. If that was what I needed to do to make the trip. My preference is the Swan if I can get a good rate. So I earn $2 here and $4 there on ebay and hope for the best!