I have no problem with people who use coupons; that's just smart shopping.
I have a problem with people who are unprepared when they get to the cashier. Sometimes it's because they didn't bother to sort their coupons, sometimes it's because they are trying to use a coupon that's expired (while working as a grocery store cashier I once had a woman hand me a stack of 10-15 coupons that were ALL expired by 12-18 months!) Sometimes it's because they are yapping on a cell phone and didn't bother to open their wallet or purse, sometimes it's because they're just in a fog of their own thoughts and can't be bothered. And yesterday I got into a 20-items or less line at
WalMart only to be held up by a woman who didn't have enough money to pay for her selections; she stood there rifling through her purse for a good five minutes before taking some stuff off the belt (I wanted to shout, LADY, the purse is only 12" by 6", if you didn't find it the first time, IT AIN'T IN THERE!)
Having spent 3 years as a grocery store cashier in the early 90s, I have a list of peeves relating to both customers and cashiers.
Customers:
* Take yer crap outta the plastic basket and put the basket in the bin; don't put a full basket on the belt and expect the cashier to empty it out (I always DUMPED it unceremoniously onto the belt when someone did that)
* HAND the money to the cashier, don't put it on the belt as if you're afraid you'll get cooties from touching their hand; besides, if the belt is moving and the money goes down the slot, it will be lost, and may be shredded.
* If you get out of line, take yer crap with you and get back in at the END - don't hold up the line while you go looking for something. Or go get it afterward and go through the express line.
* Sort your stuff a little when you put it on the belt - breads together, poisons together, bathroom products together, cans together, cold stuff together, etc. It will make it easier for the cashier to get it all into the bags properly, and will make it easier on you when you have to put it away at home.
* The cashier is a human being - look them in the eye, treat them with respect and dignity, be polite, never yell at them or get abusive. And maybe smile once in a while.
Cashiers:
* PAY ATTENTION TO YOUR JOB. Don't gab with the next cashier about your favorite TV show, who's dating whom, or what you plan to do with your day off tomorrow. The customer who is paying your salary deserves your full attention.
* Customers are human beings - don't act like you're doing them a great big favor just by tollerating their presense. Smile, be polite, speak loudly and clearly enough for them to understand you, and look them in the eye.
* VERBALIZE! When a customer gets to your register, don't just stare at them, great them verbally. And don't mumble, "M'ep'yu." SPEAK - "May I help you?" If you're at a regular register, "Good morning" or "Hello" is perfectly acceptable, as well.
* Don't just scan stuff and wait for the customer to hand you money; TELL THEM, "Your total is..." and when you give them change, always say, "Your change is..."
* When they leave, smile and SAY (don't mumble) "Have a nice day."
* When bagging anything, don't DROP stuff into a bag - reach into the bag and PLACE each item so it doesn't break from the impact.
* Learn how to bag - heavier, more solid stuff goes on the bottom, breakable, bendable, or fragile stuff goes on top. Food items NEVER go in the same bag with poisonous stuff like cleaners or soapy stuff. All cold stuff should be concentrated in one or two bags to help them stay cold; other stuff should be bagged in categories (boxes here, cans there, paper products here, produce there, etc) Bagging stuff is not rocket surgery.
* DOUBLE-BAG HEAVY STUFF! 2-litre bottles of soda and gallons of milk WILL break the bag handles unless you double bag.
* Don't take all day. Show a little hustle.
* Learn how to use the register; when someone buys 20 of the same item, you don't have to scan all 20 of them - you can enter the number 20 on the keypad, push a button, and scan just ONE.